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Cost of Inaction: Why You Need a SaaS Management Platform Now

Natalie Robb

May 31, 2023

5 minute read

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For yet another year, IT says, “We’re too busy. Next year we’ll get that SaaS management platform.” However, what does procrastination cost your IT team? So here we delve into why you need a SaaS management platform now, and how breaking the status quo saves time and money to boost productivity.

Read on to learn:

  • Overall productivity improvements your IT team gets from using a SaaS management platform
  • How adding automation muscle becomes a true force multiplier in user lifecycle management
  • How starting now pays off fast 

Take productivity to new heights

With an average of 130 SaaS apps, effective SaaS management is more important now than ever. 

Thanks to countless, never-ending user lifecycle tasks needed for protecting the ever-growing expanse of sensitive data, the effort for managing it all is accelerating.

With proper user lifecycle management and security controls in place, organizations can then:

  • Maximize operational efficiency 
  • Accelerate employee productivity 
  • Scale IT impact

To achieve these benefits, organizations across all industries and sizes now rely on SaaS management platforms – capable of automation and purpose-built for IT, of course.

But just how much does this crucial technology benefit?

Let’s first consider two important data points:

  1. 93% of BetterCloud customers say the primary business benefit of a SaaS management platform is improved operational productivity
  2. By adopting a SaaS management platform, on average, customers experience a 49% increase in overall IT productivity

Such improvement results from getting the most out of a SaaS management platform. In fact, organizations that enjoy the highest levels of improved productivity automate routine tasks like user lifecycle management, as well as day-to-day operational tasks like app access requests or password/MFA resets to essentially create self-service portals for end users.

If your IT team faces these challenges, then, the sooner you adopt a SaaS management platform, the faster you benefit. 

To convince you, we’ll go into how a SaaS management platform impacts user lifecycle management, a key SaaS management task.

Improve productivity with automated user lifecycle management – while boosting security

Of course, boosting productivity means saving time, which then translates to saving money. 

Let’s look at how.

In BetterCloud research conducted in spring 2023, SaaS management platform users with a few hundred employees save about 1,700 hours – about 82% of a full-time team member – by automating user lifecycle management alone. 

Of course, it’s important to remember that time spent for onboarding and offboarding varies based on the actual numbers of employees added and removed from corporate resources. 

Thus, for a big company with thousands of employees, automating user lifecycle management will save that company many, many thousands of hours.

So now, time to examine the broader business case for a SaaS management platform.

Automating user lifecycle management delivers significant IT productivity gains

Let’s revisit the scenario of a company with approximately 300 employees. Specifically focusing on the offboarding process, let’s examine organizations that have already completed nearly all of it.

With 18% turnover, we assume that it takes 3 hours to offboard one employee, and over the course of a year, it requires 162 hours to complete the same, error-prone, boring tasks to offboard all departing users.

In conservative estimates of dollars and cents, an organization loses $10,000 worth of time in offboarding tasks that could be automated.

And that’s not all. 

In many cases, IT must onboard every replacement for departed users. And that’s another $10,000 of valuable time lost to the same old, error-prone manual tasks. 

Now, we’re up to a conservative estimate of $20,000 in time spent on onboarding and offboarding tasks that could be automated.

So, if your company struggles to provide Day 1 onboarding, find the right IT skills, or wants to provide a better IT employee experience, then automating using a SaaS management platform will provide big productivity gains. 

How, then, does the business case change when adding other benefits?

SaaS license reclamation and security strengthens the business case

As part of performing the actual lifecycle management tasks, IT must reclaim and redeploy all SaaS licenses. After all, an asset is only productive when it’s in use. 

In addition,  in order to ensure maximum security, IT must perfectly perform all manual steps. However, nothing, except automation, guarantees a mistake-free offboarding.

SaaS license waste is too high.

By failing to completely offboard a former user, SaaS license waste is bound to occur. 

Unused, unproductive licenses are an enormous cost, and we’ll illustrate it with an example.

If you pay $40 per month of 162 dormant licenses, then in just two months, you’re losing nearly $13,000. Over the course of a year, left untouched, those license fees mount, needlessly costing you almost $80,000.

Once again, unproductive SaaS licenses highlight the need for a SaaS management platform.

Security risk reduction makes the business case a slam dunk. 

One more cost heightens the need for a SaaS management platform now – security. 

After all, despite the best intentions, manual offboarding is a haphazard process and mistakes are easily made. And when they happen, former users can retain access to your apps and data, introducing enormous risk until the mistake is uncovered and corrected. 

Too many times, manual offboarding mistakes don’t surface until there’s a breach, and breaches are very, very expensive.

Using the 2019 Verizon Data Breach Investigation Report data, the average cost per breach per employee is $3,553. 

To be conservative, let’s estimate that it’s only $353 in per employee breach costs. A single breach from erroneous manual offboarding will cost that company of 300 employees more than $100,000.  

If we take that initial Verizon estimate of $3,553 into consideration, then a single breach could cost more than a million dollars. 

Thus, for risk reduction alone, your company needs a SaaS management platform now.

But for user lifecycle management alone, total up the potential:

  • IT productivity boost
  • Elimination of unproductive SaaS licenses
  • Risk reduction

You can’t help but conclude that the costs of delaying automating with a SaaS management platform are simply too high and impede productivity.

You Need a SaaS Management Platform Now, Not Later

The costs of inaction are steep, particularly considering that a SaaS management platform is quickly operational. In fact, about 90% of customers are operational in less than 6 weeks. 

In addition, more than half of SaaS management platform users start seeing value in less than one month. 

The secret behind the speedy deployment and time-to-value is BetterCloud. 

BetterCloud’s easy-use, no-code workflow engine offers IT teams a quick way to start automating processes. To get your workflows off and running, there’s also: 

  • An award-winning professional services team 
  • Free on-demand training videos
  • Live training and workshops

For initial deployment, a dedicated team of implementation specialists provide hands-on, tailored services and best practices from hundreds of successful engagements.

Operating without a SaaS management platform has a high cost, and with BetterCloud’s quick deployment and time-to-value, waiting doesn’t make sense. 

You need, and should, implement a SaaS management platform. Now. Request a demo.