Effective Date: November 16th, 2017
BetterCloud, Inc. participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. We are committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List https://www.privacyshield.gov/list.
We are responsible for the processing of personal data We receive, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on Our behalf. We comply with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, we are subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website https://www.privacyshield.gov, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
Information We Collect.
We may collect, store, analyze and use the following kinds of information when You use the Site and/or the Services (collectively, the “Collected Information”) and store it in log files:
(a) automatically collected information about Your computer and about Your visits to and use of the Site (including Your Internet Protocol (IP) address, geographical location, browser type and version, operating system, platform, referral source, length of visit, page views and website navigation paths)(collectively, “Web Information”) which may be linked to other information we collect about you;
(b) information that You provide to Us when registering with Our Site or subscribing to Our email notifications and/or newsletters (including Your name, company, address, phone number and email address)(collectively, “Contact Information”);
(c) electronic data and information that You provide to Us or that is collected and processed by Us when you use the Services, or that is generated in the course of the use of the Services (including the timing, frequency and pattern of use of the Services)(collectively, “Your Data”); and
(d) any other data, communications, or information that You choose to send to Us or send through Our Site (including the content and metadata associated therewith)(collectively, “Optional Information”).
Use of Collected Information.
Without limiting the foregoing, We may use Your Collected Information to:
(a) administer Our Site and business;
(b) enable Your use of the Services and provision the Services to You;
(c) send statements, invoices and payment reminders to You, and collect payments from You
(d) send You non-marketing commercial communications;
(e) send You notifications that You have specifically requested;
(f) send You Our email newsletter, if You have requested it (You can inform Us at any time if You no longer require the newsletter);
(g) send You marketing communications relating to Our business which We think may be of interest to You, by post or, where You have specifically agreed to this, by email or similar technology (You can inform Us at any time if You no longer require marketing communications);
(h) provide third parties with statistical information about Our users (but those third parties will not be able to identify any customer or individual user from that information);
(i) deal with inquiries and complaints made by or about You relating to Our Site;
(j) keep Our Site secure and prevent fraud; and
(k) verify compliance with the terms and conditions governing the use of Our Site and Services.
Technologies such as: cookies, beacons, tags and scripts are used by Us and Our business partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the Site and Services, tracking users’ movements around the Site and to gather demographic information about Our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We may partner with third parties to either display advertising on Our Site or to manage Our advertising on other sites. Our third party partner(s) may use technologies such as cookies to gather information about Your activities on Our Site and other sites in order to provide You advertising based upon Your browsing activities and interests. If You wish to not have this information used for the purpose of serving You interest-based ads, You may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt You out of being served ads. You will continue to receive generic ads.
We use Local Storage Objects (LSOs) such as HTML5 to store Your user information and settings. Third parties with whom We partner to provide certain features on Our site or to display advertising based upon Your Web browsing activity use LSOs such as HTML 5. Various browsers may offer their own management tools for removing HTML5 LSOs.
Some of Our pages utilize framing techniques to serve content to/from Our partners while preserving the look and feel of Our website. Please be aware that You are providing Your personal information to these third parties and not to Us.
We will use proprietary and third-party products and certain software tools to measure, collect, and analyze the foregoing Collected Information. We do this in order to analyze the use and performance of the Service and to better understand the needs of Our customers. You agree that We act as a “data processor” as provided for in the EU Data Protection Directive (Directive 95/46/EC).
Information Related to Data Collected through the Service
We collect information under the direction of Our customers, and have no direct relationship with the individuals whose personal data is processed by the Services. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly.
Service Provider, Sub-Processors/Onward Transfer.
Access to Data Controlled by our Customers.
We have no direct relationship with the individuals whose personal data We process. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his or her query to our customer who controls such data (the data controller). If the customer requests that We remove the data, We will respond to the customer’s request within 30 business days.
Our Data Retention.
We will retain Your Data processed on behalf of a customer for as long as needed to provide the Services to such customer. We will retain and use Your Data as necessary to comply with our legal obligations, resolve disputes, and enforce Our agreements.
Security of Personal Information.
We take precautions to ensure that Your Personal Information processed by Our Services is secured. We use a variety of industry-standard technical, contractual, administrative and physical security measures and procedures to help protect Your Personal Information from unauthorized access, use, alteration or disclosure. When You enter sensitive information, such as a credit card number, on Our order forms, We encrypt the transmission of that information using reasonable security. Unless otherwise provided for herein, We restrict access to Personal Information to those employees who need access to perform their essential job functions. Please note that despite Our best efforts, no one can guarantee the security of Personal Information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of Personal Information at any time. If You have questions about Our security measures in place, please contact Us at firstname.lastname@example.org.
Disclosure of Personal Information.
We use a third-party service provider to manage credit card processing. We may disclose any billing information You provide to Us when purchasing the Services to such service provider including Your name, address, telephone number, e-mail address and credit card information (collectively, “Billing Information”). This service provider is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on Our behalf.
We may provide Your Personal Information to companies that provide services to help Us with Our business activities such as hosting or analytics provider. These companies are authorized to use Your Personal Information only as necessary to provide these services to Us.
We will retain your Personal Information for as long as needed to provide the Services. We will retain and use this Personal Information as necessary to comply with Our legal obligations, resolve disputes, and enforce Our agreements.
Protecting the Privacy of Minors.
Minors under the age of thirteen (13) are prohibited from using or purchasing the Services. Minors under the age of eighteen (18) are not permitted to use or purchase the Services without the permission and involvement of a parent or legal guardian. We do not intentionally collect or maintain Personal Information from individuals who are under thirteen (13) years old. Protecting the privacy of minors is very important to Us. Thus, if We obtain actual knowledge that a user is under thirteen (13) years of age, We will take steps to remove that user’s Personal Information permanently from Our databases and Internet servers.
User Access and Choice.
Upon request, We will provide you with information about whether We hold, or process on behalf of a third party, any of your personal information. If Your Personal Information changes, or if You no longer desire Our Services, You may correct, update, or delete it by emailing email@example.com. We will respond to Your request within a reasonable timeframe.
If You choose to use Our referral service to tell a friend about Our Site, We will ask You for Your friend’s name and email address. We will automatically send Your friend a one-time email inviting him or her to visit the website. We store this information for the sole purpose of sending this one-time email and tracking the success of Our referral program. Your friend may contact Us at firstname.lastname@example.org to request that We remove this information from Our database.
Links to 3rd Party Sites.
Blog / Forum.
Our Site offers publicly accessible blogs or community forums. You should be aware that any information You provide in these areas may be read, collected, and used by others who access them. You can request the removal of Your Personal Information from Our blog or community forum, by contacting Us at email@example.com. In some cases, We may not be able to remove Your Personal Information, in which case We will let You know if We are unable to do so and why.
Social Media Widgets.
We display personal testimonials of satisfied customers on Our Site in addition to other endorsements. With Your consent, We may post Your testimonial along with Your name. If You wish to update or delete Your testimonial, You can contact Us at firstname.lastname@example.org.
330 7th Avenue
New York, NY 10001