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Help Desk Console

Give your help desk superpowers

With more SaaS, comes more help desk tickets, and longer resolution times. Your help desk might be on track for—or even in the midst of—a meltdown. But with BetterCloud no-code workflows, you can automate SaaS management tasks to save up to 85% of your time and create a better customer experience.

Two men looking at a computer screen while discussing BetterCloud's help desk console

Every minute my team and I can save eliminating manual work is time we can spend on higher value projects. At the end of the day, if you’re not automating, you are wasting time.”

— Director of corporate IT at a digital media company

Benefits of BetterCloud

IT teams use BetterCloud to reduce response times and automate simple tasks, freeing up time to focus on resolving important issues. This is true even at BetterCloud, where our IT team reduced the number of tickets by nearly 50% with automations.

  • Integrate with an ITSM like Jira or ServiceNow to initiate automated workflows immediately after a ticket is submitted
  • Build workflows that receive ticket data, request manager approval, and provision SaaS accounts— with no IT involvement
  • Create self-service portals that resolve SaaS access requests in minutes, at any time of day or night
Screenshot of BetterCloud's platform showing how to set up automations
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BARK saved thousands of hours of IT work with BetterCloud

As the IT team at BARK grew, they were still burnt out from the volume of repetitive, manual tasks. Learn how, after turning to BetterCloud, they were able to reduce more than 1,200 hours of manual IT work in one year and increase their security through automated IT controls. 

Trusted and loved by IT: BetterCloud is the highest rated and only all-in-one SaaS Management Platform on G2

BetterCloud was named a leader in the 2024 G2 Fall Report for SaaS Operations Management, SaaS Spend Management, Data Loss Prevention, Cloud File Security, and User Provisioning, among others.

G2 Top 50 Security Products 2024 G2 Top 50 IT Mgmt Products 2024 G2 SaaS Operations Management Leader Fall 2024 G2 SaaS Spend Management Best Estimated ROI Enterprise Fall 2024 G2 SaaS Spend Management Most Implementable Enterprise Total Fall 2024