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Help Desk Console

Give your help desk superpowers

With more SaaS, comes more help desk tickets, and longer resolution times. Your help desk might be on track for—or even in the midst of—a meltdown. But with BetterCloud no-code workflows, you can automate SaaS management tasks to save up to 85% of your time and create a better customer experience.

Two men looking at a computer screen while discussing BetterCloud's help desk console

Every minute my team and I can save eliminating manual work is time we can spend on higher value projects. At the end of the day, if you’re not automating, you are wasting time.”

— Director of corporate IT at a digital media company

Benefits of BetterCloud

IT teams use BetterCloud to reduce response times and automate simple tasks, freeing up time to focus on resolving important issues. This is true even at BetterCloud, where our IT team reduced the number of tickets by nearly 50% with automations.

  • Integrate with an ITSM like Jira or ServiceNow to initiate automated workflows immediately after a ticket is submitted
  • Build workflows that receive ticket data, request manager approval, and provision SaaS accounts— with no IT involvement
  • Create self-service portals that resolve SaaS access requests in minutes, at any time of day or night
Screenshot of BetterCloud's platform showing how to set up automations
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BARK saved thousands of hours of IT work with BetterCloud

As the IT team at BARK grew, they were still burnt out from the volume of repetitive, manual tasks. Learn how, after turning to BetterCloud, they were able to reduce more than 1,200 hours of manual IT work in one year and increase their security through automated IT controls. 

Trusted by IT: BetterCloud is the highest rated and most complete SaaS Management Platform on G2

G2 rated BetterCloud a Leader in 30+ of its Spring 2024 grid reports, including SaaS Operations Management, Data Loss Prevention (DLP), Data Security, User Provisioning and Governance (UPG), and Cloud File Security, among others.

G2 Top 50 Security Products 2024 G2 Top 50 IT Mgmt Products 2024 G2 Leader Spring 2024 G2 Easiest Admin Spring 2024 G2 Highest User Adoption Spring 2024