Customer support at BetterCloud
More than just getting help when you need it, we strive to delight by anticipating your needs. Our priority is to ensure you are getting maximum value from the BetterCloud platform in driving your business outcomes.
Committed to your success
We have expansive support, success, and services teams whose sole purpose is to ensure you achieve your desired business outcomes.
Customer support
With an extensive help center and easily accessible world-class support staff, we are here when you need us most.
Customer success
A dedicated, responsive team committed to helping you surpass the goals you set out to achieve.
Professional services
Expert-level services designed to accelerate your time-to-value and maximize your BetterCloud investment.
We continually aim high in delivering critical support services that matter most to you.
Average response time to in-app chats and tickets
- helping you to quickly get what you need to keep moving forward.
Customer satisfaction with our technical support team
- demonstrates our continual pursuit of excellence in delivering support services.
G2’s Relationship Index score
- demonstrating category leadership in ease of doing business with & quality of support.
Why our people love BetterCloud support
BetterCloud’s support is another level of support. It’s that level of feeling confident that when I reach out to support with a question, they’re able to help me solve it. It’s really amazing.
The BetterCloud support team is fantastic. If I ever have a random question or need help with a project, without hesitation I’ll reach out to the support team because I know they will try their hardest to help me. They're incredibly important to me and an excellent resource.
I really appreciate the BetterCloud support team. I’ve created a lot of support tickets for different questions and requirements, and they are always very responsive.
Support resources
Knowledge Base
Find documentation on using and administering BetterCloud to help you succeed.
SaaSOps community
Leverage the industry’s largest and most active community of SaaSOps professionals, who are ready and eager to help on issues.
Training & certification
Learn how to use BetterCloud through interactive courses , and get certified to stand out amongst your peers.
Benchmarking assessment
Gain deep insight into your SaaS environment to support data-driven decision making.