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BetterCloud Data Privacy Transparency Report

BetterCloud is committed to protecting the privacy rights and information of our customers and users, and to providing transparency on how we handle data requests from government agencies and law enforcement. 

Certain government agencies – including intelligence, security and regulatory agencies – and law enforcement officials around the world may be permitted under various local laws to request information from companies about individuals for a number of reasons, including national security purposes. 

Please note that BetterCloud has never shared its encryption or authentication keys with anyone. BetterCloud has also never compromised any of its encryption at the request of a government agency or law enforcement official from any jurisdiction.

Our process

If BetterCloud ever receives a request for user information from a government agency or law enforcement official from any jurisdiction, BetterCloud will notify its customers, unless legally prohibited. Additionally, our legal team will review the request to ensure there is a valid legal basis for the request. 

Requests Received 

The report below includes information about any such requests that BetterCloud has received, except as prohibited by applicable law. This report is updated quarterly with the information from the prior fiscal quarter. In the event BetterCloud receives a request for user information, we will provide as much relevant information as possible, including – when legally possible – the type of data requested, the requesting authority and whether the request has been challenged. 

Requests Received for User Information from Government Agencies or Law Enforcement Officials from Any Jurisdiction

Reporting PeriodNumber of Requests ReceivedNumber of Impacted Users
201100
201200
201300
201400
201500
201600
201700
201800
201900
202000
2021 - Q100
2021 - Q200

* This report is aggregated and anonymized, and does not identify any particular individual, company, or request.


Subscribe to Receive Updates to BetterCloud’s Transparency Report 

If you would like more information about our privacy practices, please follow this link. By submitting this form you agree to our Privacy Policy.

By including the requested information below and clicking submit, you will receive an email notifying you in the event we update this Transparency Report in a manner that indicates BetterCloud received a request for user information from a government agency or law enforcement official.

Please note that BetterCloud will only notify you if your company has an active subscription to our services.

Please contact privacy@bettercloud.com if you have any questions or concerns.