The IT lessons learned from this moment will forever change the way companies think about the tools that enable a remote workforce. The “new normal” is a place where optimized IT processes thrive and legacy on-premises solutions fade away. Jamf, OneLogin, and BetterCloud are enabling IT Administrators to create repeatable processes for deployments that support best practices for security and end-user experience.
Last week at our annual Altitude conference, Chief Product Officer Jim Brennan made some exciting announcements during his product keynote. He was joined on stage by members of his team and customers alike to deliver some huge wins for the BetterCloud community. Here’s a rundown of the new features launched at Altitude.
Today, we are excited to announce the release of our new BetterCloud Integration Center. We’re unveiling 32 new integrations, including Zoom, Atlassian, Smartsheet, DocuSign, GitHub, VMware Workspace ONE, OneLogin, PagerDuty, Intercom, AWS, Tableau, Duo, Splunk, and Datadog, as well as a community for customers to build and share their own custom integrations.
We’re thrilled to announce today that BetterCloud and Dropbox have formed a strategic partnership in the name of enabling a best-of-breed world and a better way to work. As part of this partnership, Dropbox has made a $5 million investment in BetterCloud.
We’re thrilled to announce the launch of the BetterCloud Platform APIs: the only platform to monitor user interactions and remediate policy violations across all of your cloud applications. The Platform APIs extend the capabilities of our existing platform to all of the applications that power your business and add new capabilities for script creation, collaboration, and security.
It’s time to get tactical. In the third and final part of our blog series, we discuss the necessary tools and technologies to implement a Zero Trust security model in your SaaS environment.
In part two of our blog series, we discuss 12 best practices when implementing a Zero Trust security model for effective SaaS management.
Today, the new reality is that network-based security is no longer adequate. Companies need to invest in a new security architecture to effectively manage their sprawling SaaS portfolio. Enter: Zero Trust. Part one of our blog series explores why a new security framework is essential right now.
Last week, we hosted Altitude, our annual customer summit, in Denver, Colorado. It was our best customer summit yet, with over 140 IT and security professionals attending. Thirty speakers from all over the country gave insights and tips on security automation, SaaS management efficiency, and the future of IT and technology. Missed it? No worries. Here are six key takeaways from the conference.
You spoke, we listened. At our annual customer conference last year, the number one feature you requested was activity-based alerts. These are alerts for things like suspicious user logins or the downloading of confidential files. So we built it. So far we’ve released alerts for Okta, Dropbox, and G Suite, with more on the way for Box, Salesforce, and Microsoft. Activity-based alerts are the next frontier for companies securing mission critical SaaS apps. Here’s how they give IT more control and insights than ever before.
Chris Borte, director of information technology at InsideTrack, made it a priority to develop an IT infrastructure that would be impervious to ransomware. The answer? Cloud native architecture. In this final installment of our blog series on the advantages of going cloud native, he offers guidance for organizations that are ready to modernize their IT system and go cloud native. Here are his essential tips on how to get started.
Yesterday we kicked off our 3-part blog series on cloud native architecture. We continue today with Part 2, which discusses additional advantages of going cloud native. This post dives into laptop management patterns, loose coupling, SSO as a default, self-service, and collaboration. Here’s what you need to know.
How do you develop an IT infrastructure that’s impervious to ransomware? As InsideTrack’s director of information technology, Chris Borte had a solution: move InsideTrack to a cloud native architecture that not only secures the network but also enhances flexibility and productivity. In this 3-part series, he discusses the advantages of going cloud native and offers tips for organizations that are ready to modernize their IT system. Part 1 explores the term “cloud native” and zero trust network architecture.
The lessons learned from MDM adoption can serve as a predictor for the gifts and challenges of SaaS in today’s workforce. We’re at a tipping point right now with SaaS management, and if history is any indication, we know how this story will play out.
Managing multiple SaaS applications is creating unprecedented risk and challenges for IT organizations. Enter: SaaS Operations Management (SOM), a new market that solves those challenges. 451 Research Principal Analyst Carl Lehmann recently hosted a webinar where he explained the high value of SOM, how it’s unique, and why companies need to start paying closer attention to it. Here’s a recap.
Today we are thrilled to see 451 Research validate the rise of a new IT market category: SaaS Operations Management, or SOM. We’ve seen hundreds of cloud-forward companies create the new IT function of SaaS ops because we have reached a tipping point with SaaS. Learn more about what this new IT market category means, and where it fits into the SaaS management reference architecture.
There’s a lot that nobody tells you about SaaS management… like how it’s impossible to manage data sprawled across dozens of apps. Or that manual, repetitive tasks will take up most your day (and crush your soul). We recently hosted a webinar on all the best practices and guiding principles you should know but nobody tells you about. Here’s a recap.
While GDPR does require you to report a data breach within 72 hours, that’s not the only rule IT needs to be aware of. GDPR also involves the newly defined role of a Data Protection Officer (do you need to appoint one?), and new responsibilities for data controllers vs. data processors (which one are you?). Find out the answers in this post. Plus, we’re including a 10-step checklist to get you jump-started on your path to GDPR compliance.
For many companies who have transitioned to the cloud, there are a number of inevitable changes that will occur. What about the Help Desk? The changes around your Help Desk are impacting everything ABOUT the Help Desk and, while you may not immediately notice the impacts, they are subtly dramatic and promise to disrupt the stream of innovation pouring out of the rest of the department and subsequently the company as a whole.
Did you know that under GDPR, users can request their data to be erased (aka be forgotten)? What kind of data does this apply to, and how can IT prepare for this? In Part Two of our series, our data privacy expert dives into three critical GDPR concepts that IT needs to be aware of: the right to be forgotten, consent, and data portability. All three elements affect IT’s responsibilities. This post covers what this means for IT and what their next steps should be.
Ah, the classic build vs. buy conundrum. While building may seem attractive, there are significant costs (both direct and indirect) to it. Hear why one executive says his greatest business/technology failure was building software when they could have bought it, and ask yourself these 11 essential questions before you build an in-house solution.
GDPR will go into effect in less than seven months. Are you prepared? We’re kicking off a three-part series that covers everything IT needs to know about GDPR. In this first post, a data privacy expert explains 11 key concepts and why you need to starting preparing now.
In the modern workplace, SaaS creates new, unprecedented challenges for IT. Here’s why IT needs a framework to address those challenges and help solve them.
Gartner has recognized a brand new market category around the emerging set of challenges faced by IT operations teams in SaaS-Powered Workplaces, just as they did for managing PCs and Macs (endpoint management), and managing mobile devices (mobile device management aka MDM/EMM). This is a watershed moment in the SaaS industry.
With the explosion of SaaS, we’re seeing the rise of a new function in IT–SaaS ops. There are various monikers for it, but the gist is the same: These individuals and teams are responsible for day-to-day SaaS operations. Here’s a quick look at the types of responsibilities we’re seeing, and why it’s on the rise now. Is your IT team creating a SaaS ops role?
In recent years, what has impacted technology in the workplace the most? Aspi Havewala, Director of IT at Verizon, has a concise yet powerful answer. He identifies the two most critical factors that IT must understand and be thoughtful about, and explains how and why these areas must evolve.
Historically, there’s been a tug-of-war between IT and other departments when it comes to control over applications. However, IT is regaining control and coming full circle. One IT veteran with 30+ years of experience shares his insight on how history is repeating itself. What did these shifts in control mean for IT in the past, and what will it mean for IT in the future?
How is SaaS transforming the way we work? Over the past six months, we surveyed 1,827 IT professionals to get a deeper understanding of this new workplace, where SaaS applications serve as the backbone of productivity. The data revealed astonishing findings.
We wanted to know where forward-thinking IT professionals find the best information, tools, and training. So we turned to the members in BetterIT, our IT-focused community, and asked them: “What’s the best IT resource you’ve ever come across?” Here’s a handy list of the resources they recommended.
Automation seems like the easy solution for managing SaaS apps as your organization scales. But the right long-term solution goes much deeper than simply automating tasks. Here’s what IT needs to do in order to manage a multi-SaaS environment effectively and move up the value chain.
IT professionals today are faced with too much sprawling SaaS data and too many noisy alerts. You might have a lot of intelligence floating around, but rarely is it actionable or meaningful. Creating true operational intelligence out of this endless stream of data and alerts–across multiple SaaS apps–is crucial. Here’s why.
Google Cloud Next ’17 offered a window into some of the brightest minds in tech, but what does it all mean for your organization?
“This file is locked for editing.” “Who just joined the call?” “Are we talking about v2Final.doc or v2FinalFINAL-1.doc?” If these phrases sound familiar in your workplace, this article is a must-read. There’s a much better way to work, and we need to stop passing the buck.
As your organization grows, the amount of SaaS application data will also multiply by leaps and bounds. But what does this really mean for your IT team? Here are the hidden implications you need to be thinking about.
The increasing adoption of SaaS brings with it new management challenges, like correctly granting privileges across multiple SaaS apps. Here’s why accurately assigning SaaS privileges is critical for running a high-performing IT organization.
Data is said to be “the new oil.” IT’s challenge now is to increase their knowledge of, and integration with, their colleagues on the Data and Dev teams. And if ever there was a need for teams to work more harmoniously, Data and IT have to do so now.
In our third-ever AMA, best-selling author and futurist Jacob Morgan answered 10 questions from our BetterIT community members. The BetterIT community is now made up of more than 600 forward-thinking IT professionals.
If you want to think long-term and big picture, says one CIO, then SaaS absolutely needs to be part of your solution set. Take heed, fellow CIOs: IT is in a tug o’ war–pushed to do more while being pulled in new directions–in a data governance and regulation environment that will punish the unprepared.
Highly converged teams. Heard of them? They’re the new normal, but they’re a prime breeding ground for shadow IT. Here’s a new model for working with shadow IT, not against it. IT can maintain visibility and control of new apps, and teams can work in the ways they want and need to.
Driving transformational change in an organization is never easy. Making change happen is one thing, but making it last is another. The stickiness of change hinges on two crucial factors.
HR and IT are partners in waiting, but they need a little marriage guidance. If there isn’t a close partnership, the potential costs can be perilous.
The IT Department is dead. Long live the IT Department.
IT professionals must constantly stay up to date with the latest innovations in tech. But which three emerging technologies are most important? Which are most relevant today?
BetterCloud Director of IT Tim Burke describes the applications and integrations that help him keep BetterCloud secure and productive. It’s not easy, but somebody’s got to do it.
What are the major benefits of cloud applications for IT and end users? Which cloud office system, Google Apps or Office 365, better suits the needs of their customers? What new skills are most important to learn when adopting new cloud applications? Read the latest report from 451 Research for answers to these answers and more.
There was once a time when it made sense for every company to keep IT infrastructure on-premise. There was also once a time when it made sense to keep a copy of the Yellow Pages next to your rotary phone.
Cloud IT Live is the definitive online event for IT professionals who are dissatisfied with the status quo. Watch all nine sessions today.
Let’s address the fear: the fear of change is real. A vast majority of our work revolves around a certain set of tasks and processes. When cloud technologies are brought in to replace existing systems, most employees become fearful of not being able to adapt.
Another Google I/O is in the books and a slew of new software releases, hardware announcements, and more made their official entrance into the world. This recap includes everything you need to know.
I’ll admit, I miss it. I miss the quiet humming. The cold air. The erratic flashes of a thousand blinking activity and link lights. It’s been just over two years since I stepped inside a data center, and I’m growing pretty nostalgic.
We’ve reached a tipping point. IT is no longer a cost center. Now, IT professionals are impact players for every modern business, and that’s part of the reason why 2016 is the start of what we call: The Golden Age of IT.