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The Future of IT

Next-Gen Help Desk

The Next-Gen Help Desk

For many companies who have transitioned to the cloud, there are a number of inevitable changes that will occur. What about the Help Desk? The changes around your Help Desk are impacting everything ABOUT the Help Desk and, while you may not immediately notice the impacts, they are subtly dramatic and promise to disrupt the stream of innovation pouring out of the rest of the department and subsequently the company as a whole.

Nathan McBride
5 min read

Forget Me Please: What GDPR’s Right to Be Forgotten (and Other Key Concepts) Mean for IT

Did you know that under GDPR, users can request their data to be erased (aka be forgotten)? What kind of data does this apply to, and how can IT prepare for this? In Part Two of our series, our data privacy expert dives into three critical GDPR concepts that IT needs to be aware of: the right to be forgotten, consent, and data portability. All three elements affect IT’s responsibilities. This post covers what this means for IT and what their next steps should be.

Jodi Daniels
6 min read

“I Was Seduced By a Build Scenario": 11 Ways to Avoid This Exec’s Greatest Tech Failure

Ah, the classic build vs. buy conundrum. While building may seem attractive, there are significant costs (both direct and indirect) to it. Hear why one executive says his greatest business/technology failure was building software when they could have bought it, and ask yourself these 11 essential questions before you build an in-house solution.

Christina Wang
8 min read

SparkNotes for GDPR: 11 Concepts Every IT Professional Needs to Know

GDPR will go into effect in less than seven months. Are you prepared? We’re kicking off a three-part series that covers everything IT needs to know about GDPR. In this first post, a data privacy expert explains 11 key concepts and why you need to starting preparing now.

Jodi Daniels
6 min read

Why IT Needs a Framework to Help Navigate Uncharted Territory in the Age of SaaS

In the modern workplace, SaaS creates new, unprecedented challenges for IT. Here’s why IT needs a framework to address those challenges and help solve them.

Christina Wang
5 min read

Gartner’s Newest Market Category: Cloud Office Management

Gartner has recognized a brand new market category around the emerging set of challenges faced by IT operations teams in SaaS-Powered Workplaces, just as they did for managing PCs and Macs (endpoint management), and managing mobile devices (mobile device management aka MDM/EMM). This is a watershed moment in the SaaS industry.

Shreyas Sadalgi
4 min read

SaaS Ops: A New Frontier for IT?

With the explosion of SaaS, we’re seeing the rise of a new function in IT–SaaS ops. There are various monikers for it, but the gist is the same: These individuals and teams are responsible for day-to-day SaaS operations. Here’s a quick look at the types of responsibilities we’re seeing, and why it’s on the rise now. Is your IT team creating a SaaS ops role?

Christina Wang
3 min read

These Two Things Impact Workplace Technology More Than Anything Else

In recent years, what has impacted technology in the workplace the most? Aspi Havewala, Director of IT at Verizon, has a concise yet powerful answer. He identifies the two most critical factors that IT must understand and be thoughtful about, and explains how and why these areas must evolve.

Aspi Havewala
3 min read

Is IT Coming Full Circle? Yes, Says One Technology Architect

Historically, there’s been a tug-of-war between IT and other departments when it comes to control over applications. However, IT is regaining control and coming full circle. One IT veteran with 30+ years of experience shares his insight on how history is repeating itself. What did these shifts in control mean for IT in the past, and what will it mean for IT in the future?

Christina Wang
4 min read

The 2017 State of the SaaS-Powered Workplace Report

How is SaaS transforming the way we work? Over the past six months, we surveyed 1,827 IT professionals to get a deeper understanding of this new workplace, where SaaS applications serve as the backbone of productivity. The data revealed astonishing findings.

David Politis
6 min read