Collaborative inbox is a new type of group in the new version of Google Groups. Similar to a shared mailbox in Exchange, a collaborative inbox lets individuals claim (or assign to others) messages from a shared inbox.

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17 Comments on "How to Setup a Collaborative Inbox in Google Groups"

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Rabah
Guest
September 26, 2012 3:11 pm

Is this rolled out for Google Apps yet? I don’t see the option for a collaborative inbox. My instance of Google Apps is on the rapid release schedule. Any ideas?

Edwin Chong
Guest
September 27, 2012 3:17 am

Also posted this on Google+:

sounds interesting! had a play but i’m a bit lost. If it can be used for support questions, do members only get the ‘ticket’ ie. email when they are assigned it? played with the member’s email delivery settings but couldn’t set members to only receive upon assignment to them ie. all members get all messages/abridged/digest….help..?

Google Gooru
Guest
Google Gooru
September 27, 2012 1:56 pm

Edwin,

Unfortunately there does not seem to be any way to alert the member when they are assigned a task. I think the best way to use it would be to just keep it open and check for updates in the inbox every now and then. It would be quite useful if members could be alerted, but it doesn’t seem that this function exists. Hopefully they will soon update it and add the ability to alert people when they are assigned a task.

Avishay
Guest
Avishay
September 27, 2012 9:11 am

Hi

Can You tell Me how can I change a group type from a “mailing list group” to “collaborative inbox” kind of group?

Thanks in advanced.
Avishay

Google Gooru
Guest
Google Gooru
September 27, 2012 2:26 pm

Avishay,

You actually can’t change a group to a collaborative inbox group. The only way to make a collaborative inbox group is to create a new one.

Russell
Guest
February 8, 2013 4:53 pm

You CAN [now?] change a group’s type to a Collaborative Inbox. An admin can change the group’s setting by going to the ‘information’ settings section then ‘advanced’. You’ll see the option to change it.

Sean
Guest
Sean
November 13, 2012 5:47 pm

We’re considering using the Collaborative Inbox as a helpdesk ticket system for our organization, but can’t seem to find answers to some questions. First, is there a way to set priorities for certain items? The only way I can seem to find for doing this would be to tag items and then use the filter to show only items tagged “important,” “long term,” etc.

Second, what is the difference between a tag and a category? Are they interchangeable? Is there a way to show all of the items in a particular category? Thanks!

Elmos Woods
Guest
Elmos Woods
December 19, 2012 3:17 am

Let’s say you want to “convert” an existing shared mailbox (from Exchange) into a G-Group collaborative inbox; is there a way to import existing messages into the new group? Thanks!

luty
Guest
luty
January 9, 2013 10:11 am

Hello,

How can i give an access to users who are apart of a domain organization?
For example mail user_name@gmail.com.

I have setting “Allow new users outside the domain mydomain.com”.

When i give link to group my users have communicate: Login in … and link to Google Apps Panel Domain.

🙁

Bala
Guest
Bala
February 6, 2013 3:52 pm

Hi,

We are in need for creating a collaborative inbox using GoogleAPI, please help us is it possible to create and adhere the functions of collaborative inbox. Thank you

Lisa
Guest
Lisa
February 28, 2013 5:58 pm

Is there a way to send automatic canned responses from a collaborative inbox, and also, is there a way to turn off conversation mode in a collaborative inbox?

Sal
Guest
Sal
March 7, 2013 6:13 pm

Did you ever find an answer to this question? I would really love to know the same.

Or at least find a way to remove the “complete” tag when we get a reply.

lisa
Guest
lisa
March 20, 2013 1:27 pm

no, unfortunately i’m still searching for the answers…

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