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Five IT automation workflows every help desk needs
Boost IT efficiency! Explore help desk automation ideas & improve ticket resolution. Automate tasks to save time & transform your help desk.
Product Tip Tuesday: How to Automatically Detect & Remediate Misconfigured Box Settings
In light of yesterday’s news that dozens of companies inadvertently leaked sensitive data due to misconfigured Box accounts, we have a special Product Tip Tuesday: Box Edition. Many users share Box files and folders publicly without realizing the security implications. Fortunately, BetterCloud has a solution to help manage and secure your Box files and folders at scale.
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Product Tip Tuesday: Secure file sharing in Dropbox
Secure file sharing in Dropbox allows for greater visibility into your data; you can set up alerts so you know exactly when a file is shared publicly, externally, or even internally and take steps to remediate if necessary.
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Product Tip Tuesday: How to make your workflows intelligent with dynamic fields
This week, we take a look at Dynamic Fields, a BetterCloud feature that helps make your automated workflows more personalized and scalable.
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Product Tip Tuesday: How to automatically clean up empty slack channels
Welcome to a new series called Product Tip Tuesday, where we’ll give you a quick use case that you can apply in BetterCloud. We’ll kick things off with a customer favorite: how to automatically clean up empty public Slack channels using BetterCloud.
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A Sneak Peek at 11 IT Pros’ Desk Setups
Ever wonder how other IT pros have their desks set up? Here’s a glimpse at 11 pros’ desks and what’s on them.
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The essential steps, tools, and technologies for achieving a zero trust security model in your SaaS environment
It’s time to get tactical. In the third and final part of our blog series, we discuss the necessary tools and technologies to implement a Zero Trust security model in your SaaS environment.
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Rolling out a zero trust security model? Here’s what you need to think about
In part two of our blog series, we discuss 12 best practices when implementing a Zero Trust security model for effective SaaS management.
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Taming SaaS security challenges with the zero trust security Model
Today, the new reality is that network-based security is no longer adequate. Companies need to invest in a new security architecture to effectively manage their sprawling SaaS portfolio. Enter: Zero Trust. Part one of our blog series explores why a new security framework is essential right now.
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On-demand workflows: Macros for IT (And Why Customers Love Them)
Last month, we released a heavily requested feature: On-Demand Workflows. Think of these workflows as customizable automation sequences (kind of like macros) where you can string together a collection of actions across SaaS apps and press play when you want, instead of waiting on a trigger. Here are a few of the most valuable ways you can use them.
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Paranormal (User) Activity: 4 Terrifying IT Stories on Insider Threats
For IT and security professionals, spooky season can feel like a year-round experience. Research shows that insider threats — specifically, those caused by end users — are keeping folks up at night. At BetterCloud, we’re seeing insider threats take shape in a variety of surprising forms. Here are four frightening tales from implementation sessions with new customers where we uncovered both malicious and negligent employees jeopardizing confidential business information.
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Activity-based alerts: Giving IT more granularity and control
You spoke, we listened. At our annual customer conference last year, the number one feature you requested was activity-based alerts. These are alerts for things like suspicious user logins or the downloading of confidential files. So we built it. So far we’ve released alerts for Okta, Dropbox, and G Suite, with more on the way for Box, Salesforce, and Microsoft. Activity-based alerts are the next frontier for companies securing mission critical SaaS apps. Here’s how they give IT more control and insights than ever before.
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Here’s What We Found in One Customer’s SaaS Environment That Caused Their IT Director to Say “Nooooo”
The widespread adoption of SaaS apps is creating new risks and ways to expose data. Unbeknownst to IT, these blind spots lie undiscovered below the surface, waiting like a dormant volcano to erupt. Over the last few months at BetterCloud, we’ve uncovered major blind spots during dozens of implementation meetings with new customers, and what we found in their SaaS environments stunned many IT teams. Here’s what we discovered.
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