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How to Deliver a Magical Employee Experience with Zero-Touch IT


March 24, 2022

2 minute read

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If you’re a regular here, you’ve seen a lot about zero-touch IT lately. This wasn’t an accident. Customers always tell us that their biggest priority is to create self-service systems that allow users to get what they need while also enabling IT to focus on more strategic initiatives. The key to achieving those goals? A zero-touch IT mindset.

But today, I’m going to do something slightly different. Rather than focusing on specific integrations as we’ve done in previous weeks, I’ll show you how IT can leverage BetterCloud to make their day-to-day jobs easier and make a dramatic impact on the employee experience your organization delivers. 

Creating an incredible employee experience creates a lot of work for IT, especially in a remote or hybrid office environment. Ensuring that employees have the hardware and SaaS apps they need is a tall task, and that’s just one of several things that IT needs to manage across a variety of states and timezones. Although challenges may be “new,” they are not going away—and there are some serious benefits to pivoting to a remote or hybrid work environment permanently. Gartner recently reported that by 2023, 75% of organizations that embrace remote work will recognize revenue growth 25% faster than competitors. 

BetterCloud helps IT teams move towards a zero-touch approach by automating repetitive, mundane tasks that are critical to employee productivity and experience, such as: 

  • Ensuring app access to end-users on day one by using workflows and workflow templates 
  • Cutting down on the number of native admin consoles you need to maintain by integrating all of your SaaS apps into BetterCloud through custom or out-of-the-box integrations
  • Using alerts and workflows to ensure all of your organization’s apps are secure and compliant
  • Ensure ULM automation is working for all of your apps by building workflows that “listen” for custom triggers 

Organizations don’t need to immediately increase IT headcount or focus solely on repetitive onboarding, offboarding and mid-lifecycle tasks to deliver an unparalleled employee experience. As many of our customers have shown us, zero-touch automation is the key to increasing efficiency and performance—while also establishing IT as a true business partner across all departments. 

Want to hear more about how a zero-touch IT mindset and an SMP like BetterCloud can help your organization shift to a permanent remote or hybrid work environment successfully? Talk to your BetterCloud account team today about the next (or first!) steps in your zero-touch journey.