forrester_saas_operations

Forrester Research Publishes Best Practices Report on SaaS Operations

In this report, Forrester interviewed IT leaders from some of the world’s largest companies to understand the current best practices for mastering SaaS operations. As a result, it does a great job describing the current IT landscape and the key challenges organizations face around multi-SaaS environments. We encourage you to read the full report, but let’s explore a few of the takeaways from the report.

Transforming Teams to Lead with SaaS: Insights from Gartner

Many of the existing ways of managing IT are no longer applicable to environments dominated by SaaS. Gartner analysts recently released a new report describing how Infrastructure and Operations leaders must transform the roles and skills of IT teams as they shift to SaaS. We found that Gartner’s insights validate many of the components of BetterCloud’s SaaSOps framework.