The holiday season is upon us. That means it’s time to get hygge for the holidays—get cozy by the fire, drink a mug of hot cocoa, and curl up with a good
book Monitor post.
As 2017 winds down, we’re taking a look back and bringing you the 10 most-read posts from this year. We’re seeing the usual themes—security, productivity, and how to work better overall—but some new topics popped up this year, like GDPR.
Here’s what you enjoyed reading the most in 2017.
Check out these posts if you’re wondering:
1. How to teach your end users to submit better tickets
“My computer isn’t working.” Er … we’re going to need a bit more information than that …
Here’s an excellent breakdown of what a great helpdesk ticket should include. This post is a great one to add to your company’s intranet and/or share with your employees.
2. What connected apps are, and what they have to do with your Google account security
What are connected apps? Chrome extensions? G Suite add-ons? How many apps have access to your G Suite account? What permissions are they requesting? Find out here.
3. How SaaS is changing the way we work (and what it means for IT)
SaaS is the system of record for many organizations now. For our annual research report, which we published in May, we surveyed 1,800+ IT professionals to get a deeper understanding of this new workplace.
SaaS is a runaway train that’s showing no signs of stopping. The report revealed that while SaaS creates incredible benefits, it also creates new challenges for IT. You’ll get a glimpse into the modern workplace—the good, bad, ugly of SaaS—and learn how IT must adapt to this new enterprise.
4. What resources IT leaders read and recommend
We turned to our awesome BetterIT community and asked: “What’s the best IT resource you’ve ever come across?”
Here are 16 sites to bookmark, newsletters to subscribe to, books to buy, etc.:
5. How to keep your Google Groups safe (and not expose any data)
Yikes. A simple misconfiguration in the Google Admin console made headlines this year by exposing personally identifiable information (PII) and sensitive messages to the internet. To get a better understanding of your domain’s Groups, and to ensure you avoid data exposures because of misconfigured group settings, we recommend the following steps. (Note: To perform these steps as described, you’ll need to be a BetterCloud customer.)
6. Just what the hell BetterCloud does
“Is BetterCloud a CASB?” is a question we hear ALL the time. Answer: No. There are some overlapping features, but we’re in an entirely separate (and new) category. We’re a SaaS application management and security platform. Here’s what we do, broken down into 10 simple GIFs.
7. How to become GDPR compliant
GDPR will come into force on May 25, 2018, but the legislation is confusing, vague, and dense. So with the help of a leading data privacy expert, we hosted a webinar that outlined the essentials of GDPR in a clear, easy-to-understand way. You’ll learn 10 actionable steps IT must take to be compliant.
It ended up being our most popular webinar by far:
8. How to make change stick
Sometimes your users need to adopt new technology … but refuse to. It’s understandable. Nobody likes change. Here’s some actionable advice from experts who successfully implement new technology for a living.
9. How to fight friction and be more productive
Another webinar made this year’s list. Our CEO, David Politis, hosted a webinar on how IT can fight all types of technology-related friction. Why? Because moving toward a frictionless workplace will drive revenue and increase productivity by getting people to work faster, without any blockers.
10. If IT is coming full circle
In the 1990s, IT was in complete control of its environment. It was building, deploying, managing, and supporting on-premise software. But in recent decades, the SaaS explosion (and ensuing shadow IT) has caused a loss of control. Today, IT is finally beginning to come full circle in terms of regaining control over its environment.
But what did the loss of control mean for IT back then? And what will the retaking of control mean for IT in the future? An IT expert with 30+ years of experience shares his thoughts:
Hope you enjoyed the most popular posts of 2017. We have lots of great content planned for 2018, so stay tuned!
Happy New Year and happy reading,
Editor, BetterCloud Monitor