Adopting new technology is far from simple. But when done right, new technology can lead to productivity gains and a distinct competitive advantage. What do technology adoption experts do to ensure success?
IT professionals today are faced with too much sprawling SaaS data and too many noisy alerts. You might have a lot of intelligence floating around, but rarely is it actionable or meaningful. Creating true operational intelligence out of this endless stream of data and alerts–across multiple SaaS apps–is crucial. Here’s why.
As your organization grows, the amount of SaaS application data will also multiply by leaps and bounds. But what does this really mean for your IT team? Here are the hidden implications you need to be thinking about.
The increasing adoption of SaaS brings with it new management challenges, like correctly granting privileges across multiple SaaS apps. Here’s why accurately assigning SaaS privileges is critical for running a high-performing IT organization.
Zendesk Senior Product Manager Max McCal joined our Slack-based community, BetterIT, for an exclusive Q&A. A wide-range of questions were answered, including many about the Zendesk product itself, improving IT helpdesk efficiency, and the future of support.
How many apps are connected to your Google account? How many of those apps have full access to your Google account? If you don’t know, you should. Your security depends on it.
Data is said to be “the new oil.” IT’s challenge now is to increase their knowledge of, and integration with, their colleagues on the Data and Dev teams. And if ever there was a need for teams to work more harmoniously, Data and IT have to do so now.
This guide is a great resource for your end users and provides an in-depth breakdown of what a helpdesk ticket should include and why. Make sure your employees request helpdesk support the right way so you can both get back to work faster.
Phishing your own employees, fixing IT and HR’s marriage of inconvenience, communicating IT concepts to non-IT people, and more: Here’s a look back at our most popular longform content pieces from 2016. These are the best of the best–the ones that resonated the most with you. We hope you enjoy.
In our third-ever AMA, best-selling author and futurist Jacob Morgan answered 10 questions from our BetterIT community members. The BetterIT community is now made up of more than 600 forward-thinking IT professionals.