The 10 Most Popular Monitor Posts of 2017

As 2017 winds down, we’re taking a look back and bringing you the 10 most-read Monitor posts from this year. We’re seeing the usual themes—security, productivity, and how to work better overall—but some new topics popped up this year, like GDPR. Here’s what you enjoyed reading the most in 2017.

Think GDPR Only Means Reporting Data Breaches Within 72 Hours? Think Again

While GDPR does require you to report a data breach within 72 hours, that’s not the only rule IT needs to be aware of. GDPR also involves the newly defined role of a Data Protection Officer (do you need to appoint one?), and new responsibilities for data controllers vs. data processors (which one are you?). Find out the answers in this post. Plus, we’re including a 10-step checklist to get you jump-started on your path to GDPR compliance.

How IDaaS Provider Ping Identity Uses BetterCloud

BetterCloud Core was a “no-brainer for us,” says Woody Grover, IT Manager at Ping Identity. Both BetterCloud and Ping streamline the onboarding process and drastically cut down manual work. “BetterCloud builds on what Ping already does, providing a similar automated process for Google, Zendesk, and Atlassian apps.”

Next-Gen Help Desk

The Next-Gen Help Desk

For many companies who have transitioned to the cloud, there are a number of inevitable changes that will occur. What about the Help Desk? The changes around your Help Desk are impacting everything ABOUT the Help Desk and, while you may not immediately notice the impacts, they are subtly dramatic and promise to disrupt the stream of innovation pouring out of the rest of the department and subsequently the company as a whole.

Forget Me Please: What GDPR’s Right to Be Forgotten (and Other Key Concepts) Mean for IT

Did you know that under GDPR, users can request their data to be erased (aka be forgotten)? What kind of data does this apply to, and how can IT prepare for this? In Part Two of our series, our data privacy expert dives into three critical GDPR concepts that IT needs to be aware of: the right to be forgotten, consent, and data portability. All three elements affect IT’s responsibilities. This post covers what this means for IT and what their next steps should be.

Communication: HR & IT

Here’s the Simplest Way for HR and IT to Establish Better Lines of Communication

Using a variety of automation technologies, SaaS management and security platforms, and improved HR information systems, companies are working to predict, manage, and adapt to organizational change as technology changes and employees come and go. And while these products are now near-necessities, one key ingredient is still at the heart of the seamless (and successful) management and flow of people through an organization: communication.

HR and IT: Automation, Delegation, and Financing

HR and IT: 3 Must-Have Tactics to Work and Adapt Faster

The modern workforce is a chaotic combination of full- and part-time employees, consultants, contractors, freelancers, permalancers, and many other contributors. Today, HR and IT teams are expected to deliver a great experience and easy access to SaaS apps, regardless of whether workers are in-office, remote, hybrid, or mobile and field employees. These tactics will help them succeed.

Fixing HR and IT

It’s Time to Fix HR and IT: Here’s What You Must Do to Get Budget and Buy-In

As many people know, the relationship between IT and HR is often strained. There is often a fundamental disconnect between these two business units. Communication tends to be poor and processes are ad hoc instead of systematic. If you’re reading this and nodding your head in agreement, then it’s time for a change. It’s time leadership gives the problem the attention it deserves.

First Round Capital BetterCloud

How First Round Capital Orchestrates Employee Offboarding for Immediate Data Security and Precision

BetterCloud, combined with Okta, helps VC firm First Round Capital orchestrate around 90% of the employee offboarding process. With more than $700mm under management, data simply cannot be publicly exposed and offboarding must happen almost immediately. Here’s how Ryan Donnon, IT and data manager at First Round Capital, ensures data security across multiple SaaS applications during offboarding in “thirty seconds.”

Here’s My Radical Candor About Radical Transparency

Transparency: Everyone wants it, but few companies actually do it right. From day one, our CEO David Politis set out to create radical transparency at BetterCloud. Now, five years later, he reflects on what he’s learned. Here’s what it takes to be truly radically transparent, along with the unexpected benefits and challenges that accompany it.

Surfacing the Right Data, Insights, and Actions: Why Operational Intelligence is Essential in a Multi-SaaS Environment

IT professionals today are faced with too much sprawling SaaS data and too many noisy alerts. You might have a lot of intelligence floating around, but rarely is it actionable or meaningful. Creating true operational intelligence out of this endless stream of data and alerts–across multiple SaaS apps–is crucial. Here’s why.

Modern Workplace Innovators: Meet Brandon Williams

For Brandon Williams, Director of Google Operations for the State of Colorado, working in government means that you can make truly meaningful change. In the latest installment of our Modern Workplace Innovators video series, watch the inspiring story of how Williams used Google Apps to redefine emergency communications, and how he also leveraged shadow IT to empower 30,000 employees.

The People in the Cloud

The People in the Cloud

Let’s address the fear: the fear of change is real. A vast majority of our work revolves around a certain set of tasks and processes. When cloud technologies are brought in to replace existing systems, most employees become fearful of not being able to adapt.

HIPAA Compliance

A HIPAA Compliance Checklist for the Cloud Era

The only way to keep PHI secure is to build a secure system from day one, but that’s not exactly easy. After all, HIPAA is a complicated piece of legislation. This complete HIPAA compliance checklist from guest contributor and Virtru Founder and CTO Will Ackerly will get you started.

An IT Professional’s Guide to Smarter Business Travel

The idea of going offline for an IT person just isn’t the same as it is for the rest of us. Costly breaches and down times can disrupt major business processes in a split second. Preparation and planning are key. In this quick guide, BetterCloud Director of IT Tim Burke shares his favorite tips for a successful business trip.