This guide is a great resource for your end users and provides an in-depth breakdown of what a helpdesk ticket should include and why. Make sure your employees request helpdesk support the right way so you can both get back to work faster.
Phishing your own employees, fixing IT and HR’s marriage of inconvenience, communicating IT concepts to non-IT people, and more: Here’s a look back at our most popular longform content pieces from 2016. These are the best of the best–the ones that resonated the most with you. We hope you enjoy.
In our third-ever AMA, best-selling author and futurist Jacob Morgan answered 10 questions from our BetterIT community members. The BetterIT community is now made up of more than 600 forward-thinking IT professionals.
If you want to think long-term and big picture, says one CIO, then SaaS absolutely needs to be part of your solution set. Take heed, fellow CIOs: IT is in a tug o’ war–pushed to do more while being pulled in new directions–in a data governance and regulation environment that will punish the unprepared.
Highly converged teams. Heard of them? They’re the new normal, but they’re a prime breeding ground for shadow IT. Here’s a new model for working with shadow IT, not against it. IT can maintain visibility and control of new apps, and teams can work in the ways they want and need to.
Driving transformational change in an organization is never easy. Making change happen is one thing, but making it last is another. The stickiness of change hinges on two crucial factors.
IT is anything but simple. It’s a complex profession where every answer seems to start with, “Well, it depends…” That’s why taking a people-focused approach to IT is essential, according to 20-year IT veteran and CIO advisor Gavin Whatrup.
Did you catch the news? Microsoft launched their Slack competitor, Microsoft Teams, yesterday. The pace of of innovation in the real-time messaging space over the past 3 years has been incredible. 15 years ago we were all using AIM (right?!) and email. Today it feels like there are at least 10 unique channels through which you can reach anyone in your organization.
Trends in Cloud IT is back, and we’re excited to share our second major installment of this year’s series. Our last survey revealed the meteoric rise of SaaS applications, and now, we’re analyzing the relationships between IT executives and their staff.
Change management is never easy. But when you’re the only one who knows about the impending change, how do you handle it?