What do SaaSOps leaders do every day? More importantly, what unique priorities do they have—and how are they using IT to innovate? To find out, we interviewed Justine Bienkowski, director of SaaSOps and corporate IT at BetterCloud, to learn more about her typical day at work.
Here at BetterCloud, our IT and business systems teams manage a whopping 300+ SaaS apps. How do they keep such a large cloud-based environment under control? What processes and technology do they use? Here’s what they said.
If you’ve ever wondered what SaaSOps professionals do, and how they use SaaS management platforms, this post is for you.
The histories of SaaSOps and DevOps are more similar than you might think. Is SaaSOps on track to become the new DevOps? Let’s dive in.
What is a SaaS management platform (SMP), and what exactly does it do? Why do you need one? We cover everything you need to know about SMPs.
Learn what SaaS management is, plus best practices, top challenges, and how a SaaS management platform can help.
Looking for a way to showcase your proficiency with BetterCloud? We got you. Here’s how to become a Certified BetterCloud Administrator.
As IT and security teams look to add to their SaaS operations (SaaSOps) stack, it’s important to understand the key role of integrations in SaaS Management Platforms (SMPs), particularly pre-built ones. Here’s what you need to know.
It’s good practice for every organization that relies on SaaS to take inventory periodically. Without knowing and monitoring for potential SaaS app account creep, your SaaS environment becomes a risky, expensive and unmanageable clutter. Without actively managing them, the dangers mount. But what can you do?
If you’re like many IT professionals, ensuring that your organization is properly resourced (without wasting money) is always a top priority. But take heart, SaaS license spend management is an ongoing challenge for enterprises everywhere.
During Altitude 2020, our director of product strategy Peter Bilali explained that BetterCloud’s new Discover offering helps IT know the SaaS environment. Want to see how it works? Here are a few GIFs that demonstrate the power of BetterCloud Discover.
Let’s take a look at the brief, but insanely interesting history of SaaSOps. We’ll explore just how rapidly SaaS became a driver of innovation, the external threats against it, and how the benefits of SaaS helped IT discover a need for a more centralized way to manage all of the products.
BetterCloud recently surveyed nearly 700 IT leaders and practitioners from a wide range of company sizes and industries to learn more about the state of SaaS and SaaSOps. Here are 10 findings from the report that took many of us by surprise.
In the early part of the year, we watched SaaS power a historic workforce transformation. But what are the biggest challenges, priorities, and goals when managing SaaS at scale? To find out, we surveyed nearly 700 IT and security professionals. Here’s what the data revealed.
Get smarter with your SaaS management by creating these five workflows that every company needs—to help you and your employees get things done faster.
We surveyed a variety of BetterCloud product experts to find the answers to these questions. Here’s what they had to say (spoiler: They had very strong convictions on the importance of auditing your BetterCloud workflows and tips for doing so effectively).
How does an enterprise know when it’s time to automate IT and start using a SaaSOps platform? In this sneak peek of our annual survey’s insights, we’ll explore the four signs that indicate when to automate your SaaS operations.
Our Chief Customer Officer Rachel Orston sat down with Craig Holland, SVP of global infrastructure at Condé Nast, to discuss the unique challenges he’s faced over the last few months, as well as the lessons he’s learned from his colleagues along the way.
Our Chief Customer Officer Rachel Orston sat down with Joseph Fuller of Deputy to discuss the pandemic’s impact on his company’s customers and employees. They dove into how Fuller’s team pivoted to support its remote workforce from a technical standpoint, as well as the adjustments he made to his management style over the last few months.
How do you help people stay effective while working under really unusual conditions? To answer this question and many more, our CEO David Politis and Dropbox CTO Bharat Mediratta sat down to discuss how IT will play a leading role in creating digital workplaces.
What should IT leaders in today’s remote work environment be thinking about when it comes to data protection, particularly with SaaS? We dug into the data to see how SaaS-savvy tech leaders view data loss vulnerabilities as well as what they do for data loss prevention (DLP).
With the shift to remote work and continued acceleration of SaaS adoption, Zero Trust is more relevant than ever. Here, we talk about shared commonalities between the newer Zero Trust eXtended (ZTX) model and SaaSOps—specifically visibility and automated data protection.
Our new Workflow Templates don’t just tell you what best practice looks like. They actually walk you through the setup of pre-configured, multi-step, automated workflows in a wizard, making it easy to get up and running. Here are the most popular and impactful templates available today in BetterCloud.
With the rapid rise of remote work and accelerated adoption of SaaS, what can we learn from IT leaders who’ve already been managing and securing SaaS for years? Three IT pros share their best tips and lessons learned during their SaaSOps journeys.
Today, the dream of remote work has become a reality. But as SaaS apps proliferate across the org, pitfalls can multiply. We’ll walk you through three common slippery slopes for IT in a remote-first world.
Companies are hitting digital transformation at warp speed (and will most likely stay there!). So how are IT strategies changing? And what does the path forward look like?
What do our most successful customers have in common? What kind of value are they getting from automating SaaSOps, and how are they getting value? Here’s the secret to how they do it.
To get a handle on your SaaS operations, or SaaSOps for short, read our mini-checklist, the crib notes version of our IT Leader’s Guide to SaaSOps. They’ll help your organization get the most out of your SaaS applications—all without bulldozing your IT team.
The lines between home and work life are blurring these days. As more and more people are working from home, we had a theory that employees might be taking actions to streamline their work life—actions that don’t necessarily take your company’s security into account. Turns out, we were right. See our product tip to learn how to mitigate that risk.
Choosing a new SaaS tool means combing through lists of dozens (dozens!) of similar apps, and it can be hard to tell which is the right one for the job. As an IT admin there’s a lot more to consider than just “Does this get the job done?” when evaluating a new or replacement SaaS tool. Today’s IT organizations have to deal with an incredible number of applications to administer and secure, on top of our more traditional tasks. And yet, IT admins are still very much needed to help evaluate SaaS applications before purchase. So how do we do this? And more importantly, how do we make this a sustainable, scalable process?
As the leader in SaaSOps, we created the 2020 SaaSOps Buyer’s Guide to help you understand how a SaaSOps tool is the perfect complement to your new environment and what to consider when purchasing a SaaSOps solution. This guide also helps you better understand the value a SaaSOps solution adds to your current technology stack and how to build a business case for a solution.
Getting a handle on SaaSOps? Looking to become a SaaSOps Star? This glossary is the place to deepen your understanding of the basic components of SaaSOps. Learn all the terms, phrases, and acronyms that you need to know as a SaaSOps professional.
How do you manage and secure tens of millions of interactions in the digital workplace? Start protecting your SaaS data with this SaaSOps action plan.
Some interactions in the digital workplace are far riskier or more important than others. But how do you know which ones really matter to you? Here are 13 things to think about when classifying interactions.
See for yourself why two core tenets of SaaSOps—file security and least privilege—are notoriously tough to tackle.
When it comes to SaaSOps security, here are the three categories of interactions to think about.
SaaSOps calls for new operational controls and processes to protect SaaS data. Here’s why.
At the heart of SaaSOps is the concept of user interactions—i.e., how people are using SaaS apps, which is what IT must ultimately secure. Here’s a quick dive into user interactions.
I’m thrilled to announce the release of my second book, The IT Leader’s Guide to SaaSOps (Volume 2): How to Secure Your SaaS Applications. First and foremost, I wrote it for our customers. Here’s why.
Our Chief Product Officer Jim Brennan and Product Manager Richard Floyd hosted a webinar to show you around BetterCloud’s brand new Integration Center, define SaaSOps and its role in the modern workplace, and begin your initiation into the BetterCloud community. Check out our article for the highlights.
You might see a new role opening up soon in your IT department: SaaSOps Engineer. Here’s why.
Altitude 2019 was our biggest and best customer conference yet. But it was pretty unique this year—there were a lot of firsts. If you missed it, here are nine key highlights and takeaways.