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Technology Adoption Done Right: These Are the Lessons Implementation Experts Live By
Adopting new technology is far from simple. But when done right, new technology can lead to productivity gains and a distinct competitive advantage. What do technology adoption experts do to ensure success?
Surfacing the Right Data, Insights, and Actions: Why Operational Intelligence is Essential in a Multi-SaaS Environment
IT professionals today are faced with too much sprawling SaaS data and too many noisy alerts. You might have a lot of intelligence floating around, but rarely is it actionable or meaningful. Creating true operational intelligence out of this endless stream of data and alerts–across multiple SaaS apps–is crucial. Here’s why.
Conquering SaaS Sprawl: Why Managing SaaS Apps Requires a Radical Shift in Mindset
As your organization grows, the amount of SaaS application data will also multiply by leaps and bounds. But what does this really mean for your IT team? Here are the hidden implications you need to be thinking about.
The Multi-SaaS Maelstrom: How Do You Give the Right People the Right Admin Privileges?
The increasing adoption of SaaS brings with it new management challenges, like correctly granting privileges across multiple SaaS apps. Here’s why accurately assigning SaaS privileges is critical for running a high-performing IT organization.
22 Questions: Here’s What Our IT Community Asked Zendesk Senior Product Manager Max McCal
Zendesk Senior Product Manager Max McCal joined our Slack-based community, BetterIT, for an exclusive Q&A. A wide-range of questions were answered, including many about the Zendesk product itself, improving IT helpdesk efficiency, and the future of support.
Improve Your Google Account Security: A Complete Guide to Connected Apps
How many apps are connected to your Google account? How many of those apps have full access to your Google account? If you don’t know, you should. Your security depends on it.
How & Why IT Needs to Dance with Data
Data is said to be “the new oil.” IT’s challenge now is to increase their knowledge of, and integration with, their colleagues on the Data and Dev teams. And if ever there was a need for teams to work more harmoniously, Data and IT have to do so now.
A Look Back at the Most Popular Content of 2016
Phishing your own employees, fixing IT and HR’s marriage of inconvenience, communicating IT concepts to non-IT people, and more: Here’s a look back at our most popular longform content pieces from 2016. These are the best of the best–the ones that resonated the most with you. We hope you enjoy.
Asked by Our Community, Answered by an Expert: 10 Questions About the Future of Work and How It Will Affect IT
In our third-ever AMA, best-selling author and futurist Jacob Morgan answered 10 questions from our BetterIT community members. The BetterIT community is now made up of more than 600 forward-thinking IT professionals.
From One CIO to Another: Why The Dominant On-Premise Model Has Had Its Day
If you want to think long-term and big picture, says one CIO, then SaaS absolutely needs to be part of your solution set. Take heed, fellow CIOs: IT is in a tug o’ war–pushed to do more while being pulled in new directions–in a data governance and regulation environment that will punish the unprepared.