Community
Mastering helpdesk support: The right way to submit an IT ticket
Struggling with tech problems at work? Don’t waste time with confusing helpdesk tickets! This guide teaches you how to write clear, concise requests that get your issues resolved faster.
From ideas to reality: BetterCloud’s inaugural Hackathon!
Discover how BetterCloud’s customer-centric approach drives innovation. Learn about our recent hackathon, where we collaborated with customers like JAMF and Merge to build features faster than ever.
Announcing Automation All-Star Awards winners
Celebrate the unsung heroes of IT! Meet this year’s winners of the Automation All-Star Awards.
13 Commonly Confused IT Terms
API keys vs. authentication tokens? Integrations vs. connectors? What’s the difference? If you manage infrastructure or web-based technologies like SaaS applications, there are certain terms that are commonly confused. Here are 13 to look out for.
The Best IT Advice I Ever Received
For many an IT guru who wants to maintain good relations while also ensuring they are doing their job right, it can be confusing and daunting. But forming the human connection is just as important a part of a successful IT organization as fixing computers. By building empathy and communication skills, you can reshape the perception of IT, create new advocates for IT, and help your organization thrive.