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API keys vs. authentication tokens? Integrations vs. connectors? What’s the difference? If you manage infrastructure or web-based technologies like SaaS applications, there are certain terms that are commonly confused. Here are 13 to look out for.

For many an IT guru who wants to maintain good relations while also ensuring they are doing their job right, it can be confusing and daunting. But forming the human connection is just as important a part of a successful IT organization as fixing computers. By building empathy and communication skills, you can reshape the perception of IT, create new advocates for IT, and help your organization thrive.