5 IT tasks automation can handle without IT lifting a finger

IT teams are constantly buried under a relentless queue of tickets—password resets, access requests, software approvals, and more. IT admins know there’s always a smarter way. This (BetterCloud’s Self-Service Agent for Slack) is the way. It allows IT to automate common requests without users flooding the help desk, all while keeping control over security and processes. 

Let’s look at five IT tasks that BetterCloud can take off your plate—without IT even touching a ticket.

1. Password resets: The time sink no one wants

Password resets are like doing laundry—necessary but mind-numbing. They pile up in the queue, slow down response times, and frustrate both employees and admins. With BetterCloud’s Self-Service Agent, users can reset their own passwords directly through Slack, no ticket needed.

How it works:

• Users initiate a password reset request in Slack.
• BetterCloud verifies their identity based on predefined security rules.
• The reset process is automatically triggered, and the user is back in business.

The result? Fewer tickets, faster resolutions, and IT admins who don’t have to spend half their day resetting passwords.

2. Unlocking Okta accounts without the waiting game

Locked-out accounts are another common headache. Every time a user gets locked out of Okta, they’re stuck waiting for IT to step in. That’s wasted time for both IT and employees.

With BetterCloud, users can request an Okta account unlock via Slack, and if they meet security criteria, the unlock happens automatically. No waiting and no productivity lost.

3. Granting M365 access minus manual approvals

Need to grant or revoke office access for employees or contractors? Normally, this requires back-and-forth approvals, multiple systems, and manual intervention. With BetterCloud, employees can request access in Slack, and if they meet the requirements, it’s granted instantly. If approval is needed, it’s routed to the right person—who can approve it with a single click in Slack.

This means IT can enforce security policies while eliminating the tedious process of managing access requests manually.

4. Automating software requests sans the email chain

Employees often need access to tools like Zoom, Jira, or Salesforce, but manually processing these requests is time-consuming. BetterCloud turns these into self-service requests with automated approvals.

Here’s how it works:

• A user requests access to a specific software in Slack.
• If pre-approved, access is granted instantly.
• If approval is required, it gets sent to the designated approver via Slack.
• Once approved, BetterCloud provisions access automatically.

No emails, no chasing down managers, no hassle.

5. Cutting down on license waste

Unused licenses are a silent budget drain. Employees leave, switch roles, or stop using certain apps, but the licenses remain active. BetterCloud automates license reclamation by monitoring usage and deactivating unnecessary licenses—saving IT teams time and cutting down on wasted spend.

Admins can:

• Set rules to automatically remove unused licenses after a set period.
• Get notified when licenses are inactive and take action.
• Use Slack-based requests to manage license assignments without manual effort.

This keeps costs in check while ensuring that IT isn’t bogged down with license audits.

IT shouldn’t be stuck in the spincycle

Repetitive IT requests slow down teams, frustrate users, and drain productivity. BetterCloud’s Self-Service Agent in Slack empowers end users, while giving IT the ability to automate these tasks. All this while maintaining total control and security.

Instead of spending hours on password resets, access requests, and approvals, IT teams can focus on what actually moves the business forward. Get your precious time back for more complex troubleshooting and let self-service agent take over the rinse, repeat issues.

Want to see the self-service agent and the entire BetterCloud suite in action? Book a demo.