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SaaS Management Impact Report: How Automation Eliminates Up to 78% of SaaS Management Work


May 17, 2023

2 minute read

2023SMPImpactReport FeatureImage 1

We’re thrilled to announce our very first SaaS Management Impact Report: How Automation Eliminates Up to 78% of SaaS Management Work. 

By maximizing agility and efficiency through effective SaaS management, IT can unlock untapped potential and create new opportunities for value creation.

But how exactly does SaaS management impact IT departments? And how does it benefit the business, more broadly speaking?

Using customer data, we set out to answer those questions. Our new report reveals the measurable efficiencies, ROI, and impacts of SaaS management—so join us as we dive into some of the biggest takeaways and findings. 

Effective SaaS management eliminates thousands of hours of manual IT work

Effective SaaS management starts with automation.

To do so, IT teams rely on SaaS management platforms to automate user lifecycle management and day-to-day operations, as well as enforce security policies in a multi-SaaS environment.

Our report found that automating with BetterCloud’s SaaS management platform eliminates thousands of hours of manual IT work. On average:  

  • Automating help desk tickets eliminates 2 hours and 17 minutes of work per ticket. For every 100 tickets, BetterCloud users save 48 hours by automating ticket resolutions
  • Automated onboarding reduces onboarding time by 78% saving an hour and 40 minutes per user, which equals an average of 48 hours per month or 576 hours per year
  • Automated offboarding reduces offboarding time by 88% saving 2.5 hours per user, which equals an average of 95 hours per month or 1,140 hours per year

All told, between on- and offboarding alone, the total average IT time savings is about 1,700 extra hours per year. 

What kinds of strategic, innovative IT projects could you work on with 1,700 extra hours?

Quick time to value: ROI from effective SaaS management in less than a month

Ease of use. Quick implementation. No-code workflow creation simplicity. 

All of these factors help customers accelerate time to value and achieve fast ROI: 

  • Nearly 90% get BetterCloud running in less than 6 weeks, with 24% deploying it in less than a week
  • More than half (53%) get value from BetterCloud almost right away in less than a month

Ensuring that company investments are actually driving value has become increasingly critical, especially in times of economic uncertainty.

SaaS management accelerates productivity for the entire organization

Eliminating manual SaaS management work means accelerated productivity (for everyone!). By using a SaaS management platform like BetterCloud, customers estimated: 

  • +49% improvement in overall IT productivity
  • +48% improved productivity for Day 1 readiness for new employees
  • +29% more employee time savings from automated help desk ticket resolutions

While effective SaaS management results in substantial productivity gains for IT, end users also reap the benefits by getting what they need more quickly and easily.

Download the full report to learn:

  • How SaaS management platforms impact security and compliance
  • How much productivity improvement an organization can expect from a SaaS management platform
  • The strategic projects your peers are working on now by automating more

Grab the full report right here.

To learn more about how BetterCloud can help you eliminate up to 78% of your SaaS management work, request a demo.