Empowering, educating, celebrating, and delighting the modern IT professional.

Person marks items on a lengthy SaaS renewal contract, coming out of a monitor, with paper stacks and a folder beside the screen.

10 Best practices for making better SaaS renewal decisions

By Natalie Robb | September 11, 2025

Learn 10 SaaS renewal best practices. Follow a formal process, use data-driven insights, make better decisions, and confidently negotiate with BetterCloud.

Celebrating The 2020 SaaSOps Stars Award Winners

By BetterCloud | November 6, 2020

This marked the second year of our SaaSOps Stars Awards. On the fourth day of Altitude 2020, our chief customer officer Rachel Orston took the stage to recognize some individuals and teams that transformed their companies, careers, and industries.

StateOfSaaSOps WinningonEndUserExperience DayOneOnboardingTrends

Insight Alert #4: Winning on Employee Experience With New Hire IT Onboarding

By Natalie Robb | November 5, 2020

In prior Insight Alerts, we discussed trends in SaaS usage, visibility in the SaaS environment, and how CASB users differ from SaaSOps users. In this last Insight Alert based on our 2020 State of SaaSOps report survey data, we explore IT onboarding trends and how SaaS management and SaaSOps platforms make a difference.

Altitude 2020: The 4 Biggest Product Announcements

By BetterCloud | November 5, 2020

Whether you were able to join us or not, there’s a lot to digest from the five days that we (virtually) spent together, especially when it comes to the product. Here are just four of the biggest product announcements from Altitude 2020.

Forrester Research Publishes Best Practices Report on SaaS Operations

By BetterCloud | November 3, 2020

In this report, Forrester interviewed IT leaders from some of the world’s largest companies to understand the current best practices for mastering SaaS operations. As a result, it does a great job describing the current IT landscape and the key challenges organizations face around multi-SaaS environments. We encourage you to read the full report, but let’s explore a few of the takeaways from the report.

Altitude 2020 Recap: We Discovered a Whole Lot Last Week

By BetterCloud | October 30, 2020

This year, nearly 1000 attendees from around the world joined us for a week full of exciting community announcements, product releases, and interviews with some of the most influential leaders in the industry. IT leaders also discussed their challenges and wins around app visibility, mitigating security risks, and the future of the digital workplace. Here are just a few of the highlights from Altitude 2020.

10 surprising stats from the 2020 State of SaaSOps report

By BetterCloud | October 28, 2020

BetterCloud recently surveyed nearly 700 IT leaders and practitioners from a wide range of company sizes and industries to learn more about the state of SaaS and SaaSOps. Here are 10 findings from the report that took many of us by surprise.

Insight Alert #3: Why It’s Essential to Have Full App Visibility

By Natalie Robb | October 27, 2020

Last week’s Insight Alert compared SaaSOps users and CASB users. And the week before that, we explored SaaS usage trends published in our 2020 State of SaaSOps report. In this third Insight Alert of the series, we explore what the State of SaaSOps survey data says about how enterprises have (or don’t have) full app visibility to discover all SaaS apps used throughout the organization.