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IT Automation with Slack: Employee self-service and wait for approval
Learn how BetterCloud powers Slack IT automation—from self‑service tickets to license provisioning and approvals—for faster, secure, zero‑touch operations.
How We Overhauled Our Hardware Procurement Process With Zero-Touch Onboarding
Imagine a world where a new employee gets to unbox their own computer and log into their systems with a single account, which grants access to everything they need instantly. At BetterCloud, we’re making that zero-touch dream a reality! Here’s how we’re doing it.
SaaSOps leaders episode 7, featuring Eric Tan
BetterCloud CEO David Politis talks with Eric Tan, CIO at Coupa. Dive in to hear Tan’s thoughts on the evolution of IT and SaaS.
How to leverage IT automation to support an evolving workplace landscape
As the debate between a permanently remote and an in-office work environment rages on, let’s explore some of the top challenges that IT will face throughout the rest of this year.
Forrester publishes report on the SaaS operations solution provider market for Q3 2021
Last week, Forrester published an in-depth analysis of the SaaS operations solution provider market for the third quarter of 2021. In this report, Forrester reviewed and catalogued 15 diverse sets of vendors that vary by size, functionality, geography, and market focus. IT professionals should use this report to understand the…
SaaSOps leaders episode 6, featuring Van Richardson
This week on SaaSOps Leaders With David Politis, BetterCloud CEO David Politis is joined by Van Richardson, Head of Information Technology at iManage.
Product tip Tuesday: Find user by email
With the “Find User by Email” functionality, it’s easy to expand who can be targeted with workflows. Read up about how to make the most of this feature.
How I Got Promoted: Marques Stewart, VP of Technology at Achievement First
A couple of weeks ago, we launched a new podcast called SaaSOps Leaders With David Politis. Although the podcast has only been a thing for a short while, we’ve already noticed that the majority of our audience aspires to become an IT executive. And in a recent episode with Marques…
Create more flexible workflows with custom triggers in BetterCloud
Today we’re excited to announce the general availability of the new Custom Triggers feature in BetterCloud. Learn more about what this means for you.
SaaSOps leaders episode 5, featuring Tim Maffei
BetterCloud CEO David Politis talks with Tim Maffei, Vice President of Information Technology at EVERFI. Click here to check out the episode.
The SaaSOps Show: Physical Offices Are a Thing Again
Not too long ago, the concept of a physical office seemed like a…hypothetical. But like everything seems to these days, things have changed! Now people are slowly trickling back into the office for a variety of reasons. But as you can probably guess, it’s not just a matter of turning…
A Day in the Life of a SaaSOps Leader
It’s time to pull back the veil of secrecy around SaaSOps practitioners. While it’s no secret that there’s an incredibly engaged community of SaaSOps pros, folks who are less familiar with the framework have long wondered what they do every day. More importantly, what unique priorities do they have—and how…
SaaSOps leaders episode 4, featuring Rick Heil
SaaSOps Leaders With David Politis is back again! This week, Politis talks with Rick Heil, Vice President of Technology at MERGE.

