THIS AGREEMENT GOVERNS YOUR ACQUISITION AND USE OF OUR SERVICES.

BY ACCEPTING THIS AGREEMENT, EITHER BY CLICKING A BOX INDICATING YOUR ACCEPTANCE OR BY EXECUTING THIS AGREEMENT OR AN ORDER FORM THAT REFERENCES THIS AGREEMENT, YOU AGREE TO THE TERMS OF THIS AGREEMENT. IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY AND ITS AFFILIATES TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERMS “YOU” OR “YOUR” SHALL REFER TO SUCH ENTITY AND ITS AFFILIATES.

This Agreement is subject to revision. If We make any substantial changes, We will notify You in accordance with Section 13.1. Any changes to this Agreement will be effective upon the earlier of thirty (30) calendar days following dispatch of an email notice to You (if applicable) or Your next use of the Services. These changes are effective immediately to new Admins of Our Services. You are responsible for providing Us with Your most current email address. In the event that the email address that You have provided Us is not valid, or for any reason is not capable of delivering to You, Our email containing such notice will nonetheless constitute effective notice of the changes. Continued use of Our Services following notice of such changes shall indicate Your agreement to be bound by the terms and conditions of such changes.

This Agreement was last updated on April 1, 2024. It is effective between You and Us as of the earlier of: (a) the date You accept this Agreement or (b) the date You first access or otherwise use the Services.

Table of Contents

1. DEFINITIONS

“Admin” means an individual who is authorized by You to use one or more of the Services. Admins may include, for example, Your employees or consultants.

“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity. “Control,” for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.

“Agreement” means this Main Subscription Agreement.

“Beta Services” means certain features, technologies, and services that are not generally available to Our customers, as updated from time to time.

“CCPA” means the California Consumer Privacy Act of 2018 together, as amended by the California Privacy Rights Act of 2020, with any subordinate legislation or regulations, as amended or superseded from time to time.

“Confidential Information” means all information disclosed by a party (“Disclosing Party”) to the other party (“Receiving Party”), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Our Confidential Information includes the Services; and Confidential Information of each party includes the terms and conditions of this Agreement and all Order Forms (including pricing), as well as business and marketing plans, technology and technical information, product plans and designs, and business processes disclosed by such party. However, Confidential Information does not include any information that (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party, (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party, (iii) is received from a third party without breach of any obligation owed to the Disclosing Party, or (iv) was independently developed by the Receiving Party.

“Documentation” means the online documentation and Service feature descriptions, as updated from time to time, located at https://www.bettercloud.com/product-documentation/ or at such other URL as We may provide from time to time.

“Disruption Event” means either: (a) an Admin’s use of the Services which could disrupt: (i) the Services; (ii) other customers’ use of the Services; or (iii) Our network or servers used to provide the Services; or (b) unauthorized third party access to the Services.

“End User Account” means any provisioned account with unique login credentials for one or more Non-BetterCloud Applications that is managed, monitored and/or secured by the Services.

“Generic Reports” means reports that may include Your Services Data in an anonymous, generic, de-identified format and aggregated with other data not constituting Your Services Data solely and exclusively for analyzing customer needs, improving Our services, or providing benchmark data of usage and configuration of the Services or Non-BetterCloud Applications to other customers.

“Integrations” means the systematic interactions between Non-BetterCloud Applications and the Services. An “API Integration” means an Integration developed through the Platform API by You or not made generally available by Us.

“Malicious Code” means code, files, scripts, agents or programs intended to do harm, including, for example, viruses, worms, time bombs, and trojan horses.

“Non-BetterCloud Applications” means a web-based or offline software application that is provided by You or a third party, and interoperates with one or more of the Services.

“Order Form” means an online confirmation page or an ordering document specifying the Services to be provided hereunder that is entered into between You and Us or any of Our Affiliates or Resellers.

“Platform API” means the API provided by Us that may be used to extend the platform’s functionality to interact with Non-BetterCloud Applications.

“Product Privacy Statement” means Our Product Privacy Statement, as updated from time to time, located at: https://www.bettercloud.com/privacy-statement/ or such other URL as We may provide from time to time.

“Professional Services” means the product implementation, training, and/or other professional services to be provided by Us to You to the extent purchased by You under an Order Form.

“Purchased Services” means Services (including Professional Services) that You purchase under an Order Form, as distinguished from those provided pursuant to a free trial.

“Reseller” means one of Our preferred partner resellers through whom You purchase the Services.

“Services” means the products and services that are ordered by You under a free trial or an Order Form and made available by Us as described in the Documentation and/or SOW. “Services” exclude Non-BetterCloud Applications.

“SOW” means the Statement of Work applicable to the Professional Services package purchased by You (if any), located at https://www.bettercloud.com/statementsofwork/ or at such other URL as We may provide from time to time.

“Subscription Term” means the period of time during which Admins are permitted to use the Services hereunder, as specified in the applicable Order Form and including all renewals or extensions thereof.

“Suspend” or “Suspension” means the immediate disabling of access to the Services, or components of the Services, as applicable, to prevent further use of the Services.

“We,“ “Us” or “Our” means BetterCloud, Inc.

“You” or “Your” means the person accepting this Agreement, or, if applicable, the company or other legal entity for which you are accepting this Agreement.

“Your Reports” means reports regarding and/or incorporating Your Services Data generated, transmitted or displayed via the Services, but excluding Generic Reports.

“Your Services Data” means electronic data and information submitted by or for You to the Services or collected and processed by Us or for You as a result of Your use of the Services. Your Services Data includes “Your Reports”.

2. FREE TRIAL

If You have access to the Services on a free trial basis, We will make one or more Services available to You on a trial basis, free of charge, until the earlier of (a) the end of the free trial period, or (b) the start date of any Purchased Service subscriptions ordered by You for such Service(s). Notwithstanding the above, BetterCloud reserves the right to terminate a Free Trial at any time unless otherwise set forth expressly in an Order Form executed between the parties.

YOUR SERVICES DATA ON OUR SYSTEMS OR IN OUR POSSESSION OR CONTROL, YOUR REPORTS, AND ANY CUSTOMIZATIONS MADE TO THE SERVICES BY OR FOR YOU, DURING YOUR FREE TRIAL MAY BE PERMANENTLY LOST OR DELETED AT THE END OF THE FREE TRIAL PERIOD UNLESS YOU PURCHASE A SUBSCRIPTION TO THE SAME SERVICES AS THOSE COVERED BY THE TRIAL OR PURCHASE UPGRADED SERVICES BEFORE THE END OF THE TRIAL PERIOD. WE WILL HAVE NO LIABILITY FOR ANY HARM OR DAMAGE ARISING OUT OF OR IN CONNECTION WITH A FREE TRIAL.

3. OUR RESPONSIBILITIES

3.1 Provision of Purchased Services. We will (a) make the Purchased Services available to You pursuant to this Agreement and the applicable Order Forms and SOWs; and (b) provide Our standard support for the Purchased Services to You at no additional charge. Notwithstanding the foregoing, the Purchased Services may not be available due to: (i) planned downtime (of which We shall give at least 8 hours electronic notice through the Services and which We shall schedule to the extent practicable during weekend hours), and (ii) circumstances beyond Our reasonable control, including, for example, Internet service provider failure or delay, Non-BetterCloud Application failure or delay, or denial of service attack. We reserve the right to make changes to the Services at any time and from time to time, provided, however, that We will not materially decrease the functionality of the Purchased Services during a Subscription Term.

3.2 Protection of Your Services Data. We will maintain industry-standard administrative, physical, and technical safeguards for protection of the security, confidentiality, and integrity of Your Services Data. Those safeguards will include measures designed to prevent access, use, modification or disclosure of Your Services Data by Our personnel except as expressly set forth in this Agreement.

3.3 CCPA. Except as expressly set forth in the Agreement, We shall not (a) have, derive or exercise any rights or benefits regarding Your Personal Information, (b) Sell or Share Your Personal Information, (c) collect, retain, use, disclose, or combine Your Personal Information except as necessary for performing the Services or as otherwise permitted by CCPA or (d) combine Your Personal Information with Personal Information received from or on behalf of any other person or collected from Our own interaction with a consumer except as permitted by the Agreement, for Our internal use in order to deliver the Services, or to comply with Our obligations in this Agreement or a data processing agreement executed by the parties, if any. We agree to refrain from taking any action that would cause any transfers of Your Personal Information, either to Us or from Us, to qualify as Selling or Sharing Personal Information, under the CCPA. We understand and will comply with the restrictions set forth in this Section and the applicable requirements of the CCPA. We shall permit You to take reasonable steps to ensure that We use Your Personal Information in a manner consistent with the CCPA and such reasonable steps will consist of You requesting, within reasonable intervals, all information reasonably required to demonstrate Our compliance with Our obligations under the CCPA. We will notify You within the time period required under the CCPA, if We determine that we are no longer able to meet Our obligations under the CCPA. Upon Your request, We shall provide You with commercially reasonable assistance in relation to the handling of a consumer’s request for exercising the consumer rights laid down in the CCPA, taking into account the nature of Our processing of Your Personal Information and solely to the extent You are unable to fulfill such requests through the Services. For the purposes of this Section, We are a Service Provider and the terms “Personal Information”, “Sell”, “Sale”, and “Service Provider”, and “Share” shall have the same meaning as in the CCPA.

3.4 Beta Services. From time to time, We may invite You to try Beta Services at no charge. You may accept or decline any such trial in Your sole discretion. Beta Services will be clearly designated as beta, alpha, early access, preview, non-production, evaluation or by a description of similar import. Beta Services are for evaluation purposes and not for production use, are not considered “Services” under this Agreement, are not supported, and may be subject to additional terms. Unless otherwise stated, any Beta Services trial period will expire upon the date that a version of the Beta Services becomes generally available. We may discontinue Beta Services at any time in Our sole discretion and may never make them generally available. WE WILL HAVE NO LIABILITY FOR ANY HARM OR DAMAGE ARISING OUT OF OR IN CONNECTION WITH A BETA SERVICE.
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4. USE OF SERVICES; AFFILIATES

4.1 Subscriptions. Unless otherwise provided in the applicable Order Form, (a) Services are purchased as subscriptions, (b) subscriptions may be added during a Subscription Term, with the term for such additional subscription(s) to be prorated for the portion of that Subscription Term remaining at the time the mid-term subscriptions are added, and (c) any added subscriptions will terminate on the same date as the Subscription Term.

4.2 Usage Limits. Services are subject to usage limits, including, for example, the quantities specified in the applicable Order Form(s). Unless otherwise specified, a quantity in an Order Form refers to End User Accounts and Integrations, as applicable. If You exceed Your then-current contractual usage limit, as set forth in the relevant Order Form, You shall incur additional fees for Your excess usage and shall remit payment in accordance with Section 6.2 (Invoicing and Payment). Your then-current contractual usage limit will automatically be increased to the new number of End User Accounts for the remainder of the Subscription Term and thereafter (if applicable).

4.3 Your Responsibilities. You will (a) be responsible for Admins’ compliance with this Agreement and for all activities that occur through Your Admins’ use of Our Services, (b) access and use the Services in accordance with BetterCloud’s usage guides and policies, and other documentation we make available to You, including, without limitation, through our help center located at https://support.bettercloud.com/hc, as updated from time to time, (c) be responsible for the accuracy, quality and legality of Your Services Data, (d) use commercially reasonable efforts to prevent unauthorized access to or use of Services, and notify Us promptly of any such unauthorized access or use, (e) use Services only in accordance with this Agreement and applicable laws and regulations, and (f) not share any Admin password(s) or credentials with any other individual.

4.4 Usage Restrictions. You will not (a) make any Service available to, or use any Service for the benefit of, anyone other than You or Your Admins, (b) sell, resell, license, sublicense, distribute, rent or lease any Service, or include any Service in a service bureau or outsourcing offering, (c) use a Service to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party privacy rights, (d) use a Service to store or transmit Malicious Code, (e) interfere with or disrupt the integrity or performance of any Service or third-party data contained therein, (f) attempt to gain unauthorized access to any Service or its related systems or networks, (g) permit direct or indirect access to or use of any Service in a way that circumvents a contractual usage limit, (h) copy a Service or any part, feature, function or user interface thereof, (i) frame or mirror any part of any Service, other than framing on Your own intranets or otherwise for Your own internal business purposes or as permitted in this Agreement, (j) monitor the availability, performance or functionality of the Services, or access the Services for any other benchmarking or competitive purposes, (k) access any Service in order to build a competitive product or service, (l) reverse engineer any Service (to the extent such restriction is permitted by law), (m) circumvent or attempt to circumvent any restrictions on access to or use of the Platform API or API Integrations; or (n) develop or use an API Integration in a manner that results in the violation of any third party’s intellectual property rights. You can access, use, and make calls to the Platform API in order to develop API Integrations solely for Your internal business purposes and use in connection with the Purchased Services and in accordance with this Agreement.

4.5 Privacy. Our Product Privacy Statement describes the collection, use, and sharing of certain information that may be provided in connection with Your use of the Services. By using the Services, You acknowledge that Your Services Data will be processed in accordance with Our Product Privacy Statement,this Agreement, and, if applicable, the data processing agreement entered into by You and Us, and may be processed in a country where it was collected, as well as in countries where privacy laws may be less stringent, including the United States. By using the Services or submitting Your Services Data through the Services, You expressly consent to such processes. You represent that You obtained the required consents and provided appropriate notices for the collection and use of Your Services Data by Us in accordance with this Agreement, including with regard to the personal information associated with End User Accounts.

4.6 Suspension. If We become aware of an Admin’s violation of this Agreement or if there is a Disruption Event, We may Suspend that Admin’s use of the Services or the offending use. The Suspension will be limited to the period of time until the applicable Admin has cured the breach that caused the Suspension, and will be to the minimum extent and of the minimum duration required to prevent or terminate the Disruption Event.

4.7 Affiliates. By entering into an Order Form, an Affiliate agrees to be bound by the terms of this Agreement as if such Affiliate were an original party hereto.
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5. NON-BETTERCLOUD PROVIDERS

You may be required to obtain access to Non-BetterCloud Applications from their providers, and may be required to grant Us access to Your account(s) on the Non-BetterCloud Applications in order to use features in the Services designed to interoperate with Non-BetterCloud Applications.
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6. FEES AND PAYMENT FOR PURCHASED SERVICES

6.1 Fees. You will pay all fees specified in Order Forms. Except as otherwise specified herein or in an Order Form, (i) fees are based on the Service purchased and not actual usage, (ii) payment obligations are non-cancelable and fees paid are non-refundable, and (iii) quantities purchased cannot be decreased during the relevant Subscription Term. You will be responsible for any payments owed but not paid by any of Your Affiliates ordering Services hereunder.

6.2 Invoicing and Payment. We will invoice You in advance and otherwise in accordance with the relevant Order Form. Unless otherwise stated in the Order Form, invoiced charges are due net thirty (30) days from the invoice date. You are responsible for providing complete and accurate billing and contact information to Us and notifying Us of any changes to such information.

6.2.1. Payment by Credit Card. If applicable: If You provide valid credit card information to Us, You (i) authorize Us to charge such credit card for all Purchased Services listed in the Order Form for the initial Subscription Term and any renewal Subscription Term(s) as applicable, and (ii) shall ensure that the credit card information is current and valid and promptly update the information if the credit card expires. Credit Card charges shall be made annually in advance, unless expressly otherwise stated in the applicable Order Form. We do not accept credit card payments for invoices of more than $10,000 USD.

6.3 Overdue Charges.

If any undisputed invoiced amount is not received by Us by the due date, then without limiting Our rights or remedies, (a) those charges may accrue late interest at the rate of 1.5% of the outstanding balance per month, or the maximum rate permitted by law, whichever is lower, (b) We may condition future subscription renewals and Order Forms on payment terms shorter than those specified in Section 6.2 (Invoicing and Payment), and/or (c) We may require You to pay any collections or legal fees incurred by Us in order to collect payment of the corresponding undisputed invoiced amount.

6.4 Suspension of Service and Acceleration. If any amount owing by You under this or any other agreement for Our Services is thirty (30) or more days overdue, We may, without limiting Our other rights and remedies, accelerate Your unpaid fee obligations under such agreements so that all such obligations become immediately due and payable, and Suspend Our Services to You until such amounts are paid in full. We will give You at least 10 days’ prior notice, in accordance with Section 13.1 (Manner of Giving Notice), before Suspending Services to You pursuant to the foregoing.

6.5 Payment Disputes. If You dispute any invoiced amounts, You shall promptly provide Us with notice of the disputed amounts along with supporting documentation within 30 days of Your receipt of the invoice, and the parties both agree to cooperate diligently to resolve such dispute in good faith. We will not exercise Our rights under Section 6.3 (Overdue Charges) or 6.4 (Suspension of Service and Acceleration) above if You are timely disputing the applicable charges reasonably and in good faith and are cooperating diligently to resolve the dispute, provided that You shall remit payment for any undisputed amounts in a timely manner.

6.6 Taxes. Our fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including, for example, value-added, sales, use or withholding taxes, assessable by any jurisdiction whatsoever (collectively, “Taxes”). You are responsible for paying all Taxes associated with Your purchases hereunder. If We have the legal obligation to pay or collect Taxes for which You are responsible under this Section 6.6, We will invoice You and You will pay that amount unless You provide Us with a valid tax exemption certificate authorized by the appropriate taxing authority. For clarity, We are solely responsible for taxes assessable against Us based on Our income, property, and employees.

6.7 Reseller Purchases.If You purchased the Services through a Reseller, all payment-related terms (including, but not limited to, pricing, invoicing, billing, payment methods, and late payment charges) will be set forth in Your agreement directly with such Reseller and such payment-related terms will supersede any conflicting terms set forth in this Section 6. We may suspend or terminate Your access to the Services in the event of non-payment of the applicable fees to Us by the Reseller, or Your uncured breach of this Agreement. Notwithstanding anything to the contrary, the agreement between You and a Reseller: (i) shall not modify any of the terms set forth herein, and (ii) is not binding on Us.

7. PROPRIETARY RIGHTS AND LICENSES

7.1 Reservation of Rights. Subject to the limited rights expressly granted hereunder, We reserve all of Our rights, title, and interest in and to the Services, Professional Services, Documentation, Platform API, and API Integrations, and any and all materials provided by Us, including all derivatives, improvements or enhancements thereof, and including all intellectual property rights therein and thereto. You reserve all of Your rights, title and interest in Your Services Data, provided that We may use Your Services Data to create Generic Reports and as provided in Section 7.2 below. No rights are granted to You hereunder other than as expressly set forth herein.

7.2 Our Rights to Use Your Services Data. You grant Us and Our Affiliates the right to use Your Services Data, in compliance with applicable law, in order to: (a) provide the Services in accordance with this Agreement and the Product Privacy Statement, (b) prevent or address service or technical problems, or (c) as may be required by law.

We may also use Your Services Data in an aggregated and de-identified manner, in compliance with applicable law, for marketing, survey purposes, setting benchmarks, feature suggestions, product analytics and new product features or services, Services utilization analyses and related purposes, provided that (i) it does not identify You or Your agents, representatives, customers or employees and is not attributable to such persons or entities in any way; and (ii) where Your Services Data is used in this manner to create publicly disclosed general usage statistics, such statistics are used to report only aggregated use among Our customers. Subject to the rights and licenses granted in this Agreement, We acquire no right, title, or interest from You under this Agreement in or to Your Services Data.

7.3 License by You to Use Feedback. You grant to Us and Our Affiliates a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate into the Services any suggestion, enhancement request, recommendation, correction or other feedback provided by You or Users relating to the operation of the Services.
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8. CONFIDENTIALITY

8.1 Protection of Confidential Information. The Receiving Party will (i) use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but not less than reasonable care), (ii) not use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement, and (iii) except as otherwise authorized by the Disclosing Party in writing, disclose Confidential Information of the Disclosing Party only to those of its and its Affiliates’ employees and contractors who need that access for purposes consistent with this Agreement and who have signed confidentiality agreements with the Receiving Party containing protections no less stringent than those herein. Neither party will disclose the terms of this Agreement or any Order Form to any third party other than its Affiliates, legal counsel and accountants without the other party’s prior written consent, provided that a party that makes any such disclosure to its Affiliate, legal counsel or accountants will remain responsible for such Affiliate’s, legal counsel’s or accountant’s compliance with this Section 8.1.8.2 Compelled Disclosure. The Receiving Party may disclose Confidential Information of the Disclosing Party to the extent compelled by law or by the order of a court or similar judicial or administrative body to do so, provided the Receiving Party gives the Disclosing Party prior notice of the compelled disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party’s cost, if the Disclosing Party wishes to contest the disclosure. If the Receiving Party is compelled by law to disclose the Disclosing Party’s Confidential Information as part of a civil proceeding to which the Disclosing Party is a party, and the Disclosing Party is not contesting the disclosure, the Disclosing Party will reimburse the Receiving Party for its reasonable cost of compiling and providing secure access to that Confidential Information.
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9. REPRESENTATIONS, WARRANTIES, EXCLUSIVE REMEDIES AND DISCLAIMERS

9.1 Representations. Each party represents that it has validly entered into this Agreement and has the legal power to do so.

9.2 Our Warranties. We warrant that: (a) the Purchased Services will perform materially in accordance with the specifications set forth in the Documentation; and (b) We will provide the Professional Services, if applicable, in a professional and workmanlike manner. Your exclusive remedy, and Our entire liability, for any breach of the above warranties, is limited, at Our option, to: (i) reperform the Professional Services, if any; (ii) repair or provide a reasonable workaround for any material, reproducible failure of the Purchased Services to conform to the warranty; or (iii) refund any pre-paid fees for the remainder of the Subscription Term for the deficient Purchased Services, in which case the applicable Subscription Term shall be terminated.

9.3 Mutual Warranties. Each party warrants that it will comply with all laws and regulations applicable to its provision or use of the Services, as applicable (including applicable security breach notification law and applicable data protection laws).

9.4 Disclaimers. EXCEPT AS EXPRESSLY PROVIDED HEREIN, NEITHER PARTY MAKES ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. FREE TRIALS AND BETA SERVICES ARE PROVIDED “AS IS,” EXCLUSIVE OF ANY WARRANTY WHATSOEVER. EACH PARTY DISCLAIMS ALL LIABILITY AND INDEMNIFICATION OBLIGATIONS FOR ANY HARM OR DAMAGES CAUSED BY ANY THIRD-PARTY HOSTING PROVIDERS OR NON-BETTERCLOUD APPLICATIONS. WE ARE NOT RESPONSIBLE OR LIABLE TO YOU FOR ANY DAMAGES THAT ARISE FROM (1) ANY DISCLOSURE, MODIFICATION OR DELETION OF YOUR SERVICES DATA RESULTING FROM ACCESS BY A NON-BETTERCLOUD APPLICATION; (2) YOUR INSTALLATION, CONNECTION, ENABLEMENT, USING OR SHARING OF ANY INTEGRATION, API INTEGRATION, FEATURE, WORKFLOWS, ACTIONS, OR SUGGESTIONS (A) AUTHORED OR MADE AVAILABLE BY AN ENTITY OTHER THAN BETTERCLOUD, INCLUDING YOU, OR (B) DESIGNATED AS “COMMUNITY BUILT” OR ANY SIMILAR DESIGNATION IN THE SERVICES; OR (3) THE DEVELOPMENT OF OR USE OF AN API INTEGRATION. YOU AGREE THAT YOUR PURCHASES ARE NOT CONTINGENT ON THE DELIVERY OF ANY FUTURE FUNCTIONALITY OR FEATURES, OR DEPENDENT ON ANY ORAL OR WRITTEN PUBLIC COMMENTS MADE BY US REGARDING FUTURE FUNCTIONALITY OR FEATURES.
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10. MUTUAL INDEMNIFICATION

10.1 Indemnification by Us. We will defend You against any claim, demand, suit or proceeding made or brought against You by a third party alleging that the use of a Purchased Service in accordance with this Agreement infringes or misappropriates such third party’s intellectual property rights (a “Claim Against You”), and will indemnify You from any damages, attorney fees and costs finally awarded against You as a result of, or for amounts paid by You under a court-approved settlement of, a Claim Against You, provided You (a) promptly give Us written notice of the Claim Against You, (b) give Us sole control of the defense and settlement of the Claim Against You (except that We may not settle any Claim Against You unless it unconditionally releases You of all liability), and (c) give Us all reasonable assistance, at Our expense. If We receive information about an infringement or misappropriation claim related to a Service, We may in Our discretion and at no cost to You (i) modify the Service so that it no longer infringes or misappropriates, without breaching Our warranties under Section 9.2 (Our Warranties), (ii) obtain a license for Your continued use of that Service in accordance with this Agreement, or (iii) terminate Your subscriptions for that Service upon thirty (30) days’ written notice and refund You any prepaid fees covering the remainder of the term of the terminated subscriptions. Notwithstanding the foregoing, the above defense and indemnification obligations do not apply to the extent a Claim Against You arises from (i) modifications to the Services made by a party other than Us, (ii) the combination of the Services of any part thereof with any other products, hardware, software, applications, processes, or technologies, to the extent the alleged infringement would have been avoided but for such combination, (iii) any unauthorized use of the Services or breach of this Agreement, or (iv) any Services other than Purchased Services.

10.2 Indemnification by You. You will defend Us against any claim, demand, suit or proceeding made or brought against Us by a third party alleging that Your Services Data, or Your use of any Service in breach of this Agreement, infringes or misappropriates such third party’s intellectual property rights, or violates any third party privacy rights (a “Claim Against Us”), and will indemnify Us from any damages, attorney fees and costs finally awarded against Us as a result of, or for any amounts paid by Us under a court-approved settlement of, a Claim Against Us, provided We (a) promptly give You written notice of the Claim Against Us, (b) give You sole control of the defense and settlement of the Claim Against Us (except that You may not settle any Claim Against Us unless it unconditionally releases Us of all liability), and (c) give You all reasonable assistance, at Your expense.

10.3 Exclusive Remedy. This Section 10 states the indemnifying party’s sole liability to, and the indemnified party’s exclusive remedy against, the other party for any type of claim described in this Section 10.
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11. LIMITATION OF LIABILITY

11.1 Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE AGGREGATE LIABILITY OF EACH PARTY TOGETHER WITH ALL OF ITS AFFILIATES FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNT PAID BY CUSTOMER AND ITS AFFILIATES HEREUNDER FOR THE SERVICES IN THE TWELVE MONTHS PRECEDING THE INITIAL CLAIM. THE ABOVE LIMITATIONS WILL APPLY WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY. HOWEVER, THE ABOVE LIMITATIONS WILL NOT LIMIT YOUR PAYMENT OBLIGATIONS UNDER SECTION 6 (FEES AND PAYMENT FOR PURCHASED SERVICES). IF THE DISCLAIMER OF DAMAGES OR LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION 11.1 ARE UNENFORCEABLE, THEN THE PARTIES’ LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

11.2 Exclusion of Consequential and Related Damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL EITHER PARTY HAVE ANY LIABILITY TO THE OTHER PARTY FOR ANY LOST PROFITS, REVENUES OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER OR PUNITIVE DAMAGES, WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING DISCLAIMER WILL NOT APPLY TO THE EXTENT PROHIBITED BY LAW. IF THE DISCLAIMER OF DAMAGES OR LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION 11.2 ARE UNENFORCEABLE, THEN THE PARTIES’ LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

11.3 Collective Liability. The provisions and limitations of this Section 11 will apply to You and all of Your Affiliates purchasing Services hereunder in the aggregate, meaning Our liability to You and/or one or more of Your Affiliates for an incident or series of related incidents, collectively, will be limited to the aggregate amount paid by You and Your Affiliates as set forth in this Section 11.
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12. TERM AND TERMINATION

12.1 Term of Agreement. This Agreement commences on the date You first accept it and continues until all Subscription Terms hereunder have expired or have been terminated.

12.2 Term of Purchased Subscriptions. The Subscription Term shall be and shall renew as specified in the applicable Order Form. Subscriptions will automatically renew for additional periods equal to the expiring Subscription Term, unless either party gives the other notice of non-renewal at least thirty (30) days before the end of the relevant Subscription Term. The pricing during any automatic renewal term, as described in the Order Form, will be the same as that during the immediately prior term unless We have given You written notice of a pricing increase at least sixty (60) days before the end of that prior term, in which case the pricing increase will be effective upon renewal and thereafter.

12.3 Termination. A party may terminate this Agreement (i) thirty (30) days after providing written notice to the other party of a material breach of its obligations under this Agreement if such breach remains uncured at the expiration of such 30-day period, (ii) if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors, or (iii) upon ten (10) days’ written notice to the other party if the other party is in material breach of this Agreement more than two (2) times notwithstanding any cure of such breaches.

12.4 Refund or Payment upon Termination. If this Agreement is terminated by You in accordance with Section 12.3 (Termination), We will refund You any prepaid fees covering the remainder of the Subscription Term of all Order Forms after the effective date of termination. If this Agreement is terminated by Us in accordance with Section 12.3, You will pay any unpaid fees covering the remainder of the Subscription Term of all Order Forms. In no event will termination relieve You of Your obligation to pay any fees payable to Us for the period prior to the effective date of termination.

12.5 Your Services Data Portability and Deletion. After the effective date of termination or expiration of this Agreement, We will have no obligation to maintain or provide Your Services Data, and may, in Our sole discretion, delete or destroy all copies of Your Services Data in Our systems or otherwise in Our possession or control, unless legally prohibited.

12.6 Surviving Provisions. The Sections titled “Fees and Payment for Purchase Services,” “Proprietary Rights and Licenses,” “Confidentiality,” “Disclaimers,” “Mutual Indemnification,” “Limitation of Liability,” “Refund or Payment upon Termination,” “Your Services Data Portability and Deletion,” “Notices, Governing Law and Jurisdiction,” and “General Provisions” will survive any termination or expiration of this Agreement.

13. NOTICES, GOVERNING LAW AND JURISDICTION

13.1 Manner of Giving Notice. All notices, permissions, and approvals hereunder shall be in writing and shall be deemed to have been given upon the first business day after sending by email. Notices to Us shall be addressed to BCLegal@bettercloud.com. Billing-related notices to You shall be addressed to the relevant billing contact designated by You. All other notices to You shall be addressed to the relevant Services system administrator.

13.2 Agreement to Governing Law and Jurisdiction. Each party agrees that this Agreement is governed by and shall be construed in accordance with the laws of the State of New York, in all respects, without regard to choice or conflicts of law rules, and that all disputes arising out of or relating to this Agreement are limited to the exclusive jurisdiction and venue of the state and federal courts located within New York County, New York. Each party hereby consents to and waives any objections with respect to such jurisdiction and venue.

14. GENERAL PROVISIONS

14.1 Export Compliance. The Services and derivatives thereof may be subject to export laws and regulations of the United States and other jurisdictions. Each party represents that it is not named on any U.S. government denied-party list. You shall not permit Admins to access or use any Service in a U.S.-embargoed country or in violation of any U.S. export law or regulation.

14.2 Entire Agreement and Order of Precedence. This Agreement, including any Order Forms, is the entire agreement between You and Us regarding Your use of Services and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. No waiver of any provision of this Agreement will be effective unless in writing and signed by the party against whom the waiver is to be asserted. No modification or amendment of any provision of an Order Form will be effective unless in writing and signed by both parties. The parties agree that any term or condition stated in Your purchase order or in any other vendor procurement or similar documentation (excluding Order Forms) is void. In the event of any conflict or inconsistency among the following documents, the order of precedence shall be: (1) the applicable Order Form, (2) this Agreement, and (3) the Documentation.

14.3 Assignment. Neither party may assign any of its rights or obligations hereunder, whether by operation of law or otherwise, without the other party’s prior written consent (not to be unreasonably withheld); provided, however, either party may assign this Agreement in its entirety (including all Order Forms), without the other party’s consent to its Affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets or equity securities. Notwithstanding the foregoing, if a party is acquired by, sells substantially all of its assets to, or undergoes a change of control in favor of, a direct competitor of the other party, then such other party may terminate this Agreement upon written notice.

14.4 Relationship of the Parties. The parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between the parties.

14.5 Waiver. No failure or delay by either party in exercising any right under this Agreement will constitute a waiver of that right.

14.6 Severability. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the provision will be deemed null and void, and the remaining provisions of this Agreement will remain in effect.

14.7 Equitable Relief. Nothing in this Agreement will limit either party’s ability to seek equitable relief.

14.8 Force Majeure. Except for payment obligations, neither party will be liable for delays and failures in performance to the extent caused by a condition (for example, natural disaster, an act of war or terrorism, riot, labor condition, governmental action, and Internet disturbance) that was beyond the party’s reasonable control.

14.9 Jury Trial Waiver. EACH PARTY HEREBY WAIVES ITS RIGHTS TO A JURY TRIAL OF ANY CLAIM OR CAUSE OF ACTION BASED UPON OR ARISING OUT OF THIS AGREEMENT OR THE SUBJECT MATTER HEREOF. THE SCOPE OF THIS WAIVER IS INTENDED TO BE ALL-ENCOMPASSING OF ANY AND ALL DISPUTES THAT MAY BE FILED IN ANY COURT AND THAT RELATE TO THE SUBJECT MATTER OF THIS TRANSACTION, INCLUDING, WITHOUT LIMITATION, CONTRACT CLAIMS, TORT CLAIMS (INCLUDING NEGLIGENCE), BREACH OF DUTY CLAIMS, AND ALL OTHER COMMON LAW AND STATUTORY CLAIMS. THIS SECTION HAS BEEN FULLY DISCUSSED BY EACH OF THE PARTIES HERETO AND THESE PROVISIONS WILL NOT BE SUBJECT TO ANY EXCEPTIONS. EACH PARTY HERETO HEREBY FURTHER WARRANTS AND REPRESENTS THAT SUCH PARTY HAS REVIEWED THIS WAIVER WITH ITS LEGAL COUNSEL, AND THAT SUCH PARTY KNOWINGLY AND VOLUNTARILY WAIVES ITS JURY TRIAL RIGHTS FOLLOWING CONSULTATION WITH LEGAL COUNSEL.

Previous Versions

BetterCloud Main Subscription Agreement (November 16, 2023 – March 31, 2024)
BetterCloud Main Subscription Agreement (September 30, 2022 – November 15, 2023)
BetterCloud Master Subscription Agreement (May 10, 2022 – September 30, 2022)
BetterCloud Master Subscription Agreement (August 12, 2021 – May 10, 2022)
BetterCloud Master Subscription Agreement (June 14, 2020 – August 12, 2021)
BetterCloud Master Subscription Agreement (October 1, 2019 – June 14, 2020)
BetterCloud Master Subscription Agreement (prior to October 1, 2019)

BetterCloud Legal Agreements FAQs

Main Subscription Agreement (Legacy 09/05/24)