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Product Documentation

As set forth in the BetterCloud Master Subscription Agreement, the below defines
the Service available to you as a BetterCloud customer.

 

BetterCloud Features Comparison

 Platform +

Features1

DiscoverManageSecureManage + Secure

Access to the Integration Center: Ability to access all integrations available in the Integration Center.

User 360: Manage a user’s applications, file access, group memberships, roles, settings, and licenses

For applications only

Role Management: Role-based privileges and time-based roles

Reporting API: Access to BetterCloud’s Graph API, which provides analysis of cross-application data in the platform to identify security trends and report on unique metrics

Application Discovery via OAuth & SSO: Discover apps the are granted API access to core SaaS systems and apps that produce login event via sign-on integrations

Automated User Management Workflows: Trigger automated user onboarding, mid-lifecycle, and offboarding workflows based on user profile changes using Action Engine2

Group Management: Control group membership and settings

File Security: Discover and Control file exposure and permissions across all users and applications with the Files Grid

File Activity Alerts: Get alerts for suspicious file activity and violations of your internal policies

Content Scanning: Scan files for a wide range of content

Automated Remediation: Identify and take action on policy violations related to users and files

Custom API (BetterCloud API Services): Create new custom actions, alerts, and integrations, and share them with the Integration Center

Available as Add-OnAvailable as Add-OnAvailable as Add-OnAvailable as Add-On

Testing Environment3: A non-production environment for configuration testing, integration testing, and user acceptance testing before implementing changes

Available as Add-OnAvailable as Add-OnAvailable as Add-OnAvailable as Add-On

Enhanced Support: Provides 24/7/365 guaranteed 1 hour response time for Critical Support Tickets in accordance with this enhanced support description.

Available as Add-OnAvailable as Add-OnAvailable as Add-OnAvailable as Add-On

Our Services must be used in accordance with Our user guides located in Our Help Center, and other documentation that We make available to You.

1Please note that functionality differs by Integration. For a list of BetterCloud-built Integrations see below. “Integration” refers to systematic interactions between Non-BetterCloud Applications and the BetterCloud Services. 

2Action engine only available in the BCX-BetterCloud platform

3The Test Environment is a non-production environment that You are permitted to use for configuration testing, integration testing, and user acceptance testing before implementing changes to Your production environment. While the usability and performance is generally equivalent to that of BetterCloud’s production environment, Your SLA with Us, if any, does not apply to the Test Environment. Changes in Your Testing Environment cannot be deployed into Your production environment, and You cannot engage in load testing or pen test the Test Environment.

Our Services must be used in accordance with Our user guides located in Our Help Center, and other documentation that We make available to You.

For customers with a current subscription to BetterCloud Standard, Standard+, Pro, Pro+, Enterprise, or Enterprise+, please visit this page for information related to the features included in your subscription.

 

BetterCloud offers the above product features for the following BetterCloud-built Integrations. Please note that not all functionality is available for every integration.

Aha!
Aircall
Alfresco
Asana
Atlassian
AWS
BlueJeans
Box
Bugsnag
Cisco Meraki
Confluence
Datadog
Deputy
Dialpad
DigiCert
DocuSign
Dropbox
Druva
Duo
Egnyte
Freshdesk
Freshservice
Github
Greenhouse
GSuite
Google Hangouts
Intercom
Jamf
Jira
Jira Service Desk
Jumpcloud
LastPass
MailerLite
Mindflash
MobileIron
Namely
Office 365 (including OneDrive & SharePoint Online)
Okta
OneLogin
PagerDuty
Pingboard
Pipedrive
Planview LeanKit
RingCentral
Salesforce
Slack
Smartsheet
Spanning
Splunk
Spoke
Tableau Cloud
Trello
Workspace ONE
Wrike
Zendesk
Zoom