Product Documentation
As set forth in the BetterCloud Main Subscription Agreement, the below defines the Service available to you as a BetterCloud customer.
BetterCloud Service Features1
| BetterCloud | ||
|---|---|---|
| User Automation | Spend Optimization | Workspace Management for Google2 |
| Access to the Integration Center: Ability to access all integrations available in the Integration Center. | Spend Insights: View SaaS license inventory, software expense reporting, and SaaS contract insights | Automated User & Group Management: Trigger automations to manage users and groups for onboarding, mid-lifecycle, and offboarding using Advanced Workflows |
| Automated User & Group Management: Trigger automations to manage users and groups for onboarding, mid-lifecycle, and offboarding using Advanced Workflows | Application Usage: Report and evaluate application usage to determine app redundancies and inefficiencies within applications across your SaaS environment. | User Management: Manage a user’s applications, group memberships, roles, settings, and licenses for Google Workspace. |
| User 360: Manage a user’s applications, group memberships, roles, settings, and licenses for SaaS providers. | License Reclamation: Login data to help you reclaim unused or underused application licenses | Group Management: Control group membership and settings for Google Workspace. |
| Platform API: Create additional actions, triggers, and integrations. | via SSO and IDP integrations. | Application Usage and Reporting for Google OAuth |
| Self-Service Agent: Form submission for workflow triggers | File Governance: Identify and remediate shared files via administrator and end-user controls4 | |
| Data Loss Protection Add-on to User Automation includes: > Automated Remediation: Alerts for file activity and violations of your internal policies. Identify and take action on policy violations for users and files. > Content Scanning: Scan files for a wide range of content.3 > File Governance: Identify and remediate shared files via administrator and end-user controls4 | ||
Our Services must be used in accordance with Our user guides located in Our Help Center, and other documentation that We make available to You.
AI After Hours Support: On weeknights from 7pm-10am ET and weekends, interactions with our in-app support widget will be supported by an AI chat Assistant (Olark). Customer support representatives are available upon request from 7pm-8pm and 9am-10am ET and are the first point of contact from 10am-7pm ET. Please don’t share personal information as an input with the AI After Hours assistant. If you want to message a support representative directly, please send an email to support@bettercloud.com.
For customers with a current subscription to BetterCloud Standard, Standard+, Pro+, Enterprise, or Enterprise+, please visit this page for information related to the features included in your subscription.
For customers with a current subscription to Manage+, Secure or Discover, please visit this page.
For customers with a current subscription to Pro BetterCloud, Complete BetterCloud, or BetterCloud for Google that was purchased or renewed prior to Nov 1, 2025, please visit this page.
To view a list of our sub-processors or subscribe for notifications for when a subprocessor is added to the list, please visit this page.
1 Please note that functionality differs by Integration. “Integration” refers to systematic interactions between Non-BetterCloud Applications and the BetterCloud Services.
2 Please note the “Workspace Management for Google” package is limited to 1 Google Workspace integration only and 1 tenant/instance.
3 Content scanning functionality is limited to 20 million scanned files per calendar month.
4 The File Governance functionality is limited to Google Workspace.