BetterCloud Sub-Processors of Customer Personal Data

BetterCloud uses third-party sub-processors to assist in providing the Services pursuant to the BetterCloud Master Subscription Agreement. The sub-processors listed below provide hosting, security, user analytics, marketing, customer relationship management, support, notification and subscription management services.

Sub-Processors	Contact Details	Subject Matter of the Processing
Google LLC	https://cloud.google.com/ 1600 Amphitheatre Parkway Mountain View, California USA 94043	Main hosting provider for the production application. Primary holder of application data.
Microsoft Corporation	https://azure.microsoft.com/en-us/ Microsoft Enterprise Service Privacy Microsoft Corporation One Microsoft Way, Redmond, Washington 98052, USA +1.425.882.8080	The aggregate customer usage analysis is performed by BetterCloud’s data team to improve the product. Such analysis performed atop Microsoft Azure servers.
Amazon Web Services, Inc.	https://aws.amazon.com/ec2/ 10 Terry Avenue North Seattle, WA USA 98109-5210	Long term storage of data backups are stored in S3
Auth0, Inc.	https://auth0.com/ 10900 NE 8th Street Suite 700 Bellevue, WA USA 98004 +1.888.235.2699	Authentication mechanism for OAuth2-based logins and scope acceptance during Connector registration. Creates a common authentication and registration interface for the many SaaS applications with which BetterCloud connects
FullStory, Inc.	https://www.fullstory.com/ 120 Ottley Drive NE Suite 100 Atlanta, GA USA 30324	Used to analyze user behavior while utilizing the application
Pendo.io, Inc.	https://www.pendo.io/ 150 Fayetteville St. Raleigh, NC USA 27601	Used to analyze how users are utilizing the application using programmed specific page events.
Marketo, Inc.	https://www.marketo.com/ 901 Mariners Island Boulevard Suite #500 San Mateo, CA USA 94404 +1.877.260.MKTO (6586)	Marketing automation activities are coordinated using this application.
Salesforce.com, Inc.	https://www.salesforce.com/ The Landmark at One Market, Suite 300, San Francisco, CA USA 94105 +1.855.382.6558	Facilitates customer relationship management activities
Zendesk, Inc.	https://www.zendesk.com/ 1019 Market St San Francisco, CA USA 94103 +1.888.670.4887	Manages customer support requests
Sendgrid, Inc.	https://sendgrid.com/ 1801 California Street, Suite 500, Denver, Colorado USA 80202	Sends application emails for customer configured alerts
Twilio Inc.	https://www.twilio.com/ 375 Beale Street, Suite 300 \| San Francisco, CA USA 94105 +1.415.304.8110	Sends application texts/SMS for customer configured alerts
Zuora, Inc.	https://www.zuora.com/ 3050 South Delaware Street Suite 301 San Mateo, CA 94403 USA +1.800.425.1281	Manages customer contract subscription
Elevio Pty Ltd.	https://elev.io/ Suite 4 / 38 Down Street Collingwood, Victoria 3066 Australia	Provides in-app support documentation services
Reblaze Technologies Ltd.	https://www.reblaze.com/ 911 Washington Ave Street, Suite 501 St. Louis, MO 63101 +1.888.527.0409 +1.786.509.6401	Provides web application firewall services
Oracle America, Inc. (formerly NetSuite, Inc.)	https://netsuite.com 2955 Campus Drive, Suite 250 San Mateo, CA 94403-2511 +650.627.1000	Accounting software for customer billing information.
Idiomatic, Inc.	https://idiomatic.io/about 645 Forest Avenue Palo Alto, California 94301	Used to analyze technical support tickets for trends in customer experience.
Zoom Video Communications, Inc.	https://zoom.us 55 Almaden Boulevard, 6th Floor San Jose, CA 95113 +888.799.9666	Video communication & collaboration software used during implementation sessions.
Bugsnag, Inc.	https://www.bugsnag.com 110 Sutter Street, Suite 1000 San Francisco, CA 94104	Used to detect and analyze user errors in the application.