BetterCloud Sub-Processors of Customer Personal Data
BetterCloud uses third-party sub-processors to assist in providing the Services pursuant to the BetterCloud Master Subscription Agreement. The sub-processors listed below provide hosting, security, user analytics, marketing, customer relationship management, support, notification and subscription management services.
| Sub-Processors | Contact Details | Subject Matter of the Processing |
|---|---|---|
| Google LLC | https://cloud.google.com/ 1600 Amphitheatre Parkway Mountain View, California USA 94043 | API gateway for SaaS applications connected through the Platform API. BetterCloud’s data team uses the Google Cloud Platform to perform aggregate customer usage analysis to improve the product. Main hosting provider for the production application. Primary holder of application data. Main hosting provider for the production application. Primary holder of application data. |
| Amazon Web Services, Inc. | https://aws.amazon.com/ec2/ 10 Terry Avenue North Seattle, WA USA 98109-5210 | Long term storage of data backups are stored in S3 |
| Auth0, Inc. | https://auth0.com/ 10900 NE 8th Street Suite 700 Bellevue, WA USA 98004 +1.888.235.2699 | Authentication mechanism for OAuth2-based logins and scope acceptance during Connector registration. Creates a common authentication and registration interface for the many SaaS applications with which BetterCloud connects |
| FullStory, Inc. | https://www.fullstory.com/ 120 Ottley Drive NE Suite 100 Atlanta, GA USA 30324 | Used to analyze user behavior while utilizing the application |
| Pendo.io, Inc. | https://www.pendo.io/ 150 Fayetteville St. Raleigh, NC USA 27601 | Used to analyze how users are utilizing the application using programmed specific page events. |
| Marketo, Inc. | https://www.marketo.com/ 901 Mariners Island Boulevard Suite #500 San Mateo, CA USA 94404 +1.877.260.MKTO (6586) | Marketing automation activities are coordinated using this application. |
| Salesforce.com, Inc. | https://www.salesforce.com/ The Landmark at One Market, Suite 300, San Francisco, CA USA 94105 +1.855.382.6558 | Facilitates customer relationship management activities |
| Zendesk, Inc. | https://www.zendesk.com/ 1019 Market St San Francisco, CA USA 94103 +1.888.670.4887 | Manages customer support requests |
| Sendgrid, Inc. | https://sendgrid.com/ 1801 California Street, Suite 500, Denver, Colorado USA 80202 | Sends application emails for customer configured alerts |
| Twilio Inc. | https://www.twilio.com/ 375 Beale Street, Suite 300 | San Francisco, CA USA 94105 +1.415.304.8110 | Sends application texts/SMS for customer configured alerts |
| Zuora, Inc. | https://www.zuora.com/ 3050 South Delaware Street Suite 301 San Mateo, CA 94403 USA +1.800.425.1281 | Manages customer contract subscription |
| Elevio Pty Ltd. | https://elev.io/ Suite 4 / 38 Down Street Collingwood, Victoria 3066 Australia | Provides in-app support documentation services |
| Oracle America, Inc. (formerly NetSuite, Inc.) | https://netsuite.com 2955 Campus Drive, Suite 250 San Mateo, CA 94403-2511 +650.627.1000 | Accounting software for customer billing information. |
| Zoom Video Communications, Inc. | https://zoom.us 55 Almaden Boulevard, 6th Floor San Jose, CA 95113 +888.799.9666 | Video communication & collaboration software used during implementation sessions. |
| Bugsnag, Inc. | https://www.bugsnag.com 110 Sutter Street, Suite 1000 San Francisco, CA 94104 | Used to detect and analyze user errors in the application. |
| BeyondID | https://www.beyondid.com 535 Mission Street, 14th Floor San Francisco, CA 94105 +1 (415) 878 6210 | Manages certain customer support requests |
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