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BetterCloud Sub-Processors of Customer Personal Data

BetterCloud uses third-party sub-processors to assist in providing the Services pursuant to the BetterCloud Master Subscription Agreement. The sub-processors listed below provide hosting, security, support, notification, and subscription management services.

Sub-ProcessorsContact DetailsSubject Matter of the Processing
Google LLChttps://cloud.google.com/

1600 Amphitheatre Parkway
Mountain View, California USA 94043
API gateway for SaaS applications connected through the Platform API.

BetterCloud’s data team uses the Google Cloud Platform to perform aggregate customer usage analysis to improve the product.

Main hosting provider for the production application. Primary holder of application data.
Auth0, Inc.https://auth0.com/

10900 NE 8th Street Suite 700 Bellevue, WA USA 98004
Authentication mechanism for OAuth2-based logins and scope acceptance during Connector registration. Creates a common authentication and registration interface for the many SaaS applications with which BetterCloud connects.
FullStory, Inc.https://www.fullstory.com/

120 Ottley Drive NE
Suite 100
Atlanta, GA USA 30324
Analyzes user behavior while utilizing the application.
Pendo.io, Inc.https://www.pendo.io/

150 Fayetteville St.
Raleigh, NC USA 27601
Analyzes how users are utilizing the application using programmed specific page events.
Marketo, Inc.https://www.marketo.com/

901 Mariners Island Boulevard Suite #500 San Mateo, CA USA 94404
Notifications are coordinated using this application.
Salesforce.com, Inc.https://www.salesforce.com/

The Landmark at
One Market, Suite 300, San Francisco, CA USA 94105
Manages customer support ticket routing and live support chat (Service Cloud).
Zendesk, Inc.https://www.zendesk.com/

1019 Market St
San Francisco, CA USA 94103
Manages customer support requests.
Twilio Inc.https://www.twilio.com/

375 Beale Street, Suite 300 | San Francisco, CA USA 94105

Sendgrid, Inc. (a Twilio company)
https://sendgrid.com/

1801 California Street, Suite 500, Denver, Colorado USA 80202
Sends application texts/SMS for customer configured alerts.




Sends application emails for customer configured alerts.
Elevio Pty Ltd.https://elev.io/

Suite 4 / 38 Down Street
Collingwood, Victoria 3066
Australia
Provides in-app support documentation services.
Zoom Video Communications, Inc. https://zoom.us

55 Almaden Boulevard, 6th Floor
San Jose, CA 95113
Video communication & collaboration solution.
Bugsnag, Inc.https://www.bugsnag.com

110 Sutter Street, Suite 1000
San Francisco, CA 94104
Detects and analyzes user errors in the application.
Atlassian Pty Ltd. https://www.atlassian.com/

Level 6, George St.
Sydney NSW 2000, Australia
Manages the resolution of errors in the application.
Functional Software, Inc.https://sentry.io

45 Fremont Street, 8th Floor
San Francisco, CA 94105
Reports and track errors in the application.
LightStep, Inc.https://lightstep.com/

101 Green Street
San Francisco, CA 94111
Analyzes application performance.

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