BetterCloud Sub-Processors of Customer Personal Data

BetterCloud uses third-party sub-processors to assist in providing the Services pursuant to the BetterCloud Main Subscription Agreement. The sub-processors listed below provide hosting, security, support, notification, and subscription management services.

Sub-Processors	Contact Details	Subject Matter of the Processing
Google LLC	https://cloud.google.com/ 1600 Amphitheatre Parkway Mountain View, California USA 94043	API gateway for SaaS applications connected through the Platform API. BetterCloud’s data team uses the Google Cloud Platform to perform aggregate customer usage analysis to improve the product. Main hosting provider for the production application. Primary holder of application data.
Auth0, Inc.	https://auth0.com/ 10900 NE 8th Street Suite 700 Bellevue, WA USA 98004	Authentication mechanism for OAuth2-based logins and scope acceptance during Connector registration. Creates a common authentication and registration interface for the many SaaS applications with which BetterCloud connects.
FullStory, Inc.	https://www.fullstory.com/ 120 Ottley Drive NE Suite 100 Atlanta, GA USA 30324	Analyzes user behavior while utilizing the application.
Pendo.io, Inc.	https://www.pendo.io/ 150 Fayetteville St. Raleigh, NC USA 27601	Analyzes how users are utilizing the application using programmed specific page events.
Marketo, Inc.	https://www.marketo.com/ 901 Mariners Island Boulevard Suite #500 San Mateo, CA USA 94404	Notifications are coordinated using this application.
Salesforce.com, Inc.	https://www.salesforce.com/ The Landmark at One Market, Suite 300, San Francisco, CA USA 94105	Manages customer support ticket routing and live support chat (Service Cloud).
Twilio Inc.	https://www.twilio.com/ 375 Beale Street, Suite 300 | San Francisco, CA USA 94105 Sendgrid, Inc. (a Twilio company) https://sendgrid.com/ 1801 California Street, Suite 500, Denver, Colorado USA 80202	Sends application texts/SMS for customer configured alerts. Sends application emails for customer configured alerts.
Elevio Pty Ltd.	https://elev.io/ Suite 4 / 38 Down Street Collingwood, Victoria 3066 Australia	Provides in-app support documentation services.
Zoom Video Communications, Inc.	https://zoom.us 55 Almaden Boulevard, 6th Floor San Jose, CA 95113	Video communication & collaboration solution.
Bugsnag, Inc.	https://www.bugsnag.com 110 Sutter Street, Suite 1000 San Francisco, CA 94104	Detects and analyzes user errors in the application.
Atlassian Pty Ltd.	https://www.atlassian.com/ Level 6, George St. Sydney NSW 2000, Australia	Manages the resolution of errors in the application.
Functional Software, Inc.	https://sentry.io 45 Fremont Street, 8th Floor San Francisco, CA 94105	Reports and track errors in the application.
Amplitude, Inc.	https://amplitude.com/ 201 3rd Street, Suite 200 San Francisco, CA 94103	Analyzes how users are utilizing the application using programmed specific page events.
Appcues, Inc.	https://www.appcues.com/ 177 Huntington Ave Ste 1703, PMB 94414, Boston, MA 02115	Analyzes use of the application through programmed specific page events.
Rockset, Inc.	https://rockset.com/ 100 S Ellsworth Ave Suite 100 San Mateo, CA 94401	Analytics database
Olark (Habla, Inc.)	https://www.olark.com/ 427 N Tatnall St #63602 Wilmington, DE 19801	Online chat support

In addition to the sub-processors listed above, the following entity is an affiliate of BetterCloud, and accordingly may also function as a sub-processor.

Affiliate	Services
SAASOPS MEXICO, S. DE R.L. DE C.V.	Supporting the provision, management and maintenance of the Services.

BetterCloud Training Program

For the BetterCloud Training Program, the following entity will also function as a sub-processor: 

Sub-Processors	Contact Details	Subject Matter of the Processing
EdInvent Inc. (Accredible)	www.accredible.com 800 West El Camino Real, Suite 180, Accredible, Mountain View, CA, 94040	Digital credentials to validate attendance and completion of training courses

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