BetterCloud Sub-Processors of Customer Personal Data
BetterCloud uses third-party sub-processors to assist in providing the Services pursuant to the BetterCloud Master Subscription Agreement. The sub-processors listed below provide hosting, security, user analytics, marketing, customer relationship management, support, notification and subscription management services.
| Google LLC | https://cloud.google.com/ 1600 Amphitheatre Parkway Mountain View, California USA 94043 | API gateway for SaaS applications connected through the Platform API. BetterCloud’s data team uses the Google Cloud Platform to perform aggregate customer usage analysis to improve the product. |
| Amazon Web Services, Inc. | https://aws.amazon.com/ec2/ 10 Terry Avenue North Seattle, WA USA 98109-5210 | Long term storage of data backups are stored in S3 |
| Auth0, Inc. | https://auth0.com/ 10900 NE 8th Street Suite 700 Bellevue, WA USA 98004 +1.888.235.2699 | Authentication mechanism for OAuth2-based logins and scope acceptance during Connector registration. Creates a common authentication and registration interface for the many SaaS applications with which BetterCloud connects |
| FullStory, Inc. | https://www.fullstory.com/ 120 Ottley Drive NE Suite 100 Atlanta, GA USA 30324 | Used to analyze user behavior while utilizing the application |
| Pendo.io, Inc. | https://www.pendo.io/ 150 Fayetteville St. Raleigh, NC USA 27601 | Used to analyze how users are utilizing the application using programmed specific page events. |
| Marketo, Inc. | https://www.marketo.com/ 901 Mariners Island Boulevard Suite #500 San Mateo, CA USA 94404 +1.877.260.MKTO (6586) | Marketing automation activities are coordinated using this application. |
| Salesforce.com, Inc. | https://www.salesforce.com/ The Landmark at One Market, Suite 300, San Francisco, CA USA 94105 +1.855.382.6558 | Facilitates customer relationship management activities |
| Zendesk, Inc. | https://www.zendesk.com/ 1019 Market St San Francisco, CA USA 94103 +1.888.670.4887 | Manages customer support requests |
| Sendgrid, Inc. | https://sendgrid.com/ 1801 California Street, Suite 500, Denver, Colorado USA 80202 | Sends application emails for customer configured alerts |
| Twilio Inc. | https://www.twilio.com/ 375 Beale Street, Suite 300 | San Francisco, CA USA 94105 +1.415.304.8110 | Sends application texts/SMS for customer configured alerts |
| Zuora, Inc. | https://www.zuora.com/ 3050 South Delaware Street Suite 301 San Mateo, CA 94403 USA +1.800.425.1281 | Manages customer contract subscription |
| Elevio Pty Ltd. | https://elev.io/ Suite 4 / 38 Down Street Collingwood, Victoria 3066 Australia | Provides in-app support documentation services |
| Reblaze Technologies Ltd. | https://www.reblaze.com/ 911 Washington Ave Street, Suite 501 St. Louis, MO 63101 +1.888.527.0409 +1.786.509.6401 | Provides web application firewall services |
| Oracle America, Inc. (formerly NetSuite, Inc.) | https://netsuite.com 2955 Campus Drive, Suite 250 San Mateo, CA 94403-2511 +650.627.1000 | Accounting software for customer billing information. |
| Idiomatic, Inc. | https://idiomatic.io/about 645 Forest Avenue Palo Alto, California 94301 | Used to analyze technical support tickets for trends in customer experience. |
| Zoom Video Communications, Inc. | https://zoom.us 55 Almaden Boulevard, 6th Floor San Jose, CA 95113 +888.799.9666 | Video communication & collaboration software used during implementation sessions. |
| Bugsnag, Inc. | https://www.bugsnag.com 110 Sutter Street, Suite 1000 San Francisco, CA 94104 | Used to detect and analyze user errors in the application. |
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