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BetterCloud sub-processors of customer personal data

BetterCloud and its affiliates uses third-party sub-processors to assist in providing the Services pursuant to the BetterCloud Main Subscription Agreement. The sub-processors listed below provide hosting, security, support, notification, and subscription management services.

SubprocessorContact DetailsSubject Matter of the ProcessingBetterCloud PlatformSpend Optimization (Track)File Governance (Tricent)
Google LLChttps://cloud.google.com/

1600 Amphitheatre Parkway
Mountain View, California 94043 USA
API gateway for SaaS applications connected through the Platform API.

BetterCloud’s data team uses the Google Cloud Platform to perform aggregate customer usage analysis to improve the product.

Main hosting provider for the production application. Primary holder of application data.
Auth0, Inc.https://auth0.com/

10900 NE 8th Street Suite 700 Bellevue, WA 98004 USA
Authentication mechanism for OAuth2-based logins and scope acceptance during Connector registration. Creates a common authentication and registration interface for the many SaaS applications with which BetterCloud connects.
FullStory, Inc.https://www.fullstory.com/

120 Ottley Drive NE
Suite 100
Atlanta, GA 30324 USA
Analyzes user behavior while utilizing the application.
Pendo.io, Inc.https://www.pendo.io/

150 Fayetteville St.
Raleigh, NC 27601 USA
Analyzes how users are utilizing the application using programmed specific page events.
Marketo, Inc.https://www.marketo.com/

901 Mariners Island Boulevard Suite #500 San Mateo, CA 94404 USA
Notifications are coordinated using this application.
Salesforce.com, Inc.https://www.salesforce.com/

The Landmark at
One Market, Suite 300,
San Francisco, CA 94105 USA
Manages customer support ticket routing and live support chat (Service Cloud).
Twilio Inc.https://www.twilio.com/

375 Beale Street, Suite 300 | San Francisco, CA 94105 USA

Sendgrid, Inc. (a Twilio company)
https://sendgrid.com/

1801 California Street, Suite 500, Denver, Colorado 80202 USA
Sends application texts/SMS for customer configured alerts.



Sends application emails for customer configured alerts.

(Sendgrid)
Elevio Pty Ltd.https://elev.io/

Suite 4 / 38 Down Street
Collingwood, Victoria 3066
Australia
Provides in-app support documentation services.
Zoom Video Communications, Inc. https://zoom.us

55 Almaden Boulevard, 6th Floor
San Jose, CA 95113 USA
Video communication & collaboration solution.
Bugsnag, Inc.https://www.bugsnag.com

110 Sutter Street, Suite 1000
San Francisco, CA 94104 USA
Detects and analyzes user errors in the application.
Atlassian Pty Ltd. https://www.atlassian.com/

Level 6, George St.
Sydney NSW 2000, Australia
Manages the resolution of errors in the application.

Statuspage: subscription to incident and service window updates for File Governance
Appcues, Inc.https://www.appcues.com/

177 Huntington Ave Ste 1703, PMB 94414, Boston, MA 02115 USA
Analyzes use of the application through programmed specific page events.
Olark (Habla, Inc.)https://www.olark.com/

427 N Tatnall St #63602
Wilmington, DE 19801 USA
Online chat support
Amazon Web Serviceshttps://aws.amazon.com/

410 Terry Avenue North
Seattle, WA 98101 USA
Support contract concierge function for Spend Optimization
Egnytehttps://www.egnyte.com/

1350 W. Middlefield Road
Mountain View, CA 94043 USA
Secure File Sharing Tool
Intercomhttps://www.intercom.com

55 2nd Street, 4th Fl.,
San Francisco, CA 94105, USA
Enable support chat
OpenAIhttps://openai.com/

3180 18th Street,
San Francisco, California 94110 USA
Automation to support contract insights functionality for Spend Optimization
Customer.iohttps://customer.io/

9450 SW Gemini Dr Suite 43920
Beaverton, Oregon 97008-7105 USA
Sends application emails for customer configured alerts.
Microsofthttps://azure.microsoft.com/

1 Microsoft Way,
Redmond, WA 98052 USA
Delivery of execution infrastructure for File Governance (Tricent) for Microsoft 365 solution.
HubSpothttps://www.hubspot.com/

25 First Street, 2nd Floor,
Cambridge, MA 02141 USA
Customer Relationship Management Software
Userflowhttps://www.userflow.com/

548 Market St PMB 69598, San Francisco, CA 94104, USA
User Adoption Software
Zendeskhttps://www.zendesk.com/

989 Market St,
San Francisco, CA 94103 USA
Support infrastructure on File Governance (Tricent)
EdInvent Inc. (Accredible)www.accredible.com

800 West El Camino Real, Suite 180, Mountain View, CA, 94040 USA
Digital credentials to validate attendance and completion of training coursesBetterCloud Training Program only

In addition to the sub-processors listed above, the following entities are an affiliate of BetterCloud, and accordingly may also function as a sub-processor.

AffiliateServices
SAASOPS MEXICO, S. DE R.L. DE C.V.Supporting the provision, management and maintenance of the Services.
Tricent Security Group A/SProvision, management and maintenance of the File Governance features.

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