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BetterCloud Sub-Processors of Customer Personal Data

BetterCloud uses third-party sub-processors to assist in providing the Services pursuant to the BetterCloud Main Subscription Agreement. The sub-processors listed below provide hosting, security, support, notification, and subscription management services.

Sub-ProcessorsContact DetailsSubject Matter of the Processing
Google LLC

1600 Amphitheatre Parkway
Mountain View, California USA 94043
API gateway for SaaS applications connected through the Platform API.

BetterCloud’s data team uses the Google Cloud Platform to perform aggregate customer usage analysis to improve the product.

Main hosting provider for the production application. Primary holder of application data.
Auth0, Inc.

10900 NE 8th Street Suite 700 Bellevue, WA USA 98004
Authentication mechanism for OAuth2-based logins and scope acceptance during Connector registration. Creates a common authentication and registration interface for the many SaaS applications with which BetterCloud connects.
FullStory, Inc.

120 Ottley Drive NE
Suite 100
Atlanta, GA USA 30324
Analyzes user behavior while utilizing the application., Inc.

150 Fayetteville St.
Raleigh, NC USA 27601
Analyzes how users are utilizing the application using programmed specific page events.
Marketo, Inc.

901 Mariners Island Boulevard Suite #500 San Mateo, CA USA 94404
Notifications are coordinated using this application., Inc.

The Landmark at
One Market, Suite 300, San Francisco, CA USA 94105
Manages customer support ticket routing and live support chat (Service Cloud).
Twilio Inc.

375 Beale Street, Suite 300 | San Francisco, CA USA 94105

Sendgrid, Inc. (a Twilio company)

1801 California Street, Suite 500, Denver, Colorado USA 80202
Sends application texts/SMS for customer configured alerts.

Sends application emails for customer configured alerts.
Elevio Pty Ltd.

Suite 4 / 38 Down Street
Collingwood, Victoria 3066
Provides in-app support documentation services.
Zoom Video Communications, Inc.

55 Almaden Boulevard, 6th Floor
San Jose, CA 95113
Video communication & collaboration solution.
Bugsnag, Inc.

110 Sutter Street, Suite 1000
San Francisco, CA 94104
Detects and analyzes user errors in the application.
Atlassian Pty Ltd.

Level 6, George St.
Sydney NSW 2000, Australia
Manages the resolution of errors in the application.
Functional Software, Inc.

45 Fremont Street, 8th Floor
San Francisco, CA 94105
Reports and track errors in the application.
Amplitude, Inc.

201 3rd Street, Suite 200
San Francisco, CA 94103
Analyzes how users are utilizing the application using programmed specific page events.
Appcues, Inc.

177 Huntington Ave Ste 1703, PMB 94414, Boston, MA 02115
Analyzes use of the application through programmed specific page events.
Rockset, Inc.

100 S Ellsworth Ave Suite 100
San Mateo, CA 94401
Analytics database
Olark (Habla, Inc.)

427 N Tatnall St #63602
Wilmington, DE 19801
Online chat support

3180 18th Street,
San Francisco, California 94110, United States
Support generative artificial intelligence functionality

In addition to the sub-processors listed above, the following entity is an affiliate of BetterCloud, and accordingly may also function as a sub-processor.

SAASOPS MEXICO, S. DE R.L. DE C.V.Supporting the provision, management and maintenance of the Services.

BetterCloud Training Program

For the BetterCloud Training Program, the following entity will also function as a sub-processor: 

Sub-ProcessorsContact DetailsSubject Matter of the Processing
EdInvent Inc. (Accredible)

800 West El Camino Real, Suite 180, Accredible, Mountain View, CA, 94040
Digital credentials to validate attendance and completion of training courses

Track by BetterCloud Features

For Track by BetterCloud features, then the following entities will also function as a sub-processor:

Sub-ProcessorsContact DetailsSubject Matter of the Processing, Inc.

100 S. Wacker Dr. Ste. 600.
Chicago, IL 60606
Transition Services related to the acquisition of the Track features from, Inc.
Amazon Web Services

410 Terry Avenue North
Seattle, WA 98101
Main hosting provider and primary holder of data related to the Spend Management features

1350 W. Middlefield Road
Mountain View, CA 94043
Secure File Sharing Tool

3451 Triumph Blvd Suite 400
Lehi, UT 84043
Client onboarding and project management platform for onboarding

55 2nd Street, 4th Fl.,
San Francisco, CA 94105, USA

Enable support chat

9740 Campo Rd. Suite 1029
Spring Valley, CA 91977

Business intelligence

106 East Babcock Street, Suite 3A Bozeman, Montana 59715

Data Warehouse

One Vanderbilt Avenue, 60th Floor
New York, NY 10017
Automation to support contract concierge function

3180 18th Street,
San Francisco, California 94110, United States
Automation to support contract insights functionality for Track by BetterCloud features

9450 SW Gemini Dr
Suite 43920
Beaverton, Oregon 97008-7105 US

Sends application emails for customer configured alerts.

Subscribe to Receive Updates to BetterCloud’s List of Third-Party Sub-Processors

If you would like more information about our privacy practices, please follow this link. By submitting this form you agree to our Privacy Policy.

By including the requested information below and clicking submit, you will receive an email notifying you of the addition to the list of any new sub-processor or the replacement of any listed sub-processor.

Please note that BetterCloud will only notify you if your company has an active subscription.

Please contact if you have any questions or concerns.