Moving Towards Zero Touch IT With BetterCloud and Greenhouse

When a new hire joins your organization, an HR representative typically has to rely on their memory and leverage several disparate systems to initiate the onboarding process. This manual effort is tedious, error-prone, and pulls IT resources from valuable initiatives.

As we’ve seen in previous installments of our series on zero touch IT, you can automate many of these tasks in a SaaS management platform like BetterCloud. Let’s explore how you can take one step closer to a zero touch IT reality with BetterCloud’s integration with Greenhouse.

The challenge

IT tends to jump through multiple hoops before employees are fully provisioned. As you can see in the chart below, details about each new hire are usually routed to several people via email. Even after that person’s manager submits a support ticket, IT has to complete the rest of the onboarding process manually by logging into each application’s administrator dashboard.

It’s no secret that this process makes it very likely that the new hire won’t have all the tools they need to be successful on their first day. Additionally, it’s easy to see how much manual work this process creates not only for IT, but for everyone involved in the hiring process.

The Solution

Rather than playing telephone with your colleagues, BetterCloud’s integration with Greenhouse enables you to kick off an onboarding workflow when a candidate is marked “hired” in Greenhouse. As you’ll see in the chart below, BetterCloud workflows can handle everything from notifying IT about the new hire to provisioning all the apps that person needs to get started.

 The automated workflow above will also take into account any approvals and remaining sequential steps required to get the employee what they need. This gives IT precious time back to focus on more strategic processes and is a huge step towards developing a best-in-class onboarding experience. In addition to ensuring that each new hire has all the apps they need, BetterCloud’s integration with Greenhouse also allows you to automate many of the personal touches that take the employee experience to the next level. 

Want to see how BetterCloud works with Greenhouse to automate onboarding? Check out this demo of the integration in action: 

What’s Next?

Want to learn more about how BetterCloud can help your IT organization increase efficiency and deliver a best-in-class employee experience? Request a Demo.

To view how to configure BetterCloud's integration with Greenhouse, click here.