Empowering, educating, celebrating, and delighting the modern IT professional.
Featured article
Five IT automation workflows every help desk needs
Boost IT efficiency! Explore help desk automation ideas & improve ticket resolution. Automate tasks to save time & transform your help desk.
4 insider threats that should keep you up at night
Learn about four of the most common, and most insidious, types of insider threats that you should be on the lookout for in your SaaS environment.
Read more
“I Didn’t Even Reach Out for Help”: How BetterCloud Delivers Proactive Support
At BetterCloud, we’re changing the traditional customer support model. If you encounter an issue, we personally reach out to address your specific problem—before you even think of submitting a ticket or, better yet, before you even know you have a problem.
Read more
How to keep institutional knowledge from walking out the door
As boomers retire, companies risk losing critical institutional knowledge. Learn how to smoothly transfer this expertise before it walks out the door.
Read more
6 things you should look for when selecting a secure SaaS vendor
Selecting the right SaaS vendors can prove instrumental in propelling your organization to the next level. However, that’s only one piece of the puzzle. You also need to select vendors with the right security measures in place. This is especially true if you are giving them access to other SaaS applications that are critical to your organization or process sensitive information. But how do you know if a SaaS vendor is secure? We sat down with BetterCloud’s Security Compliance Director Mosi Platt to find out.
Read more
Product Tip Tuesday: 5 things you’re not doing with BetterCloud (that you should be)
When BetterCloud first arrived onto the scene in late 2011, we were a free product to help IT admins manage various aspects of their G Suite environment. Fast forward to 2019, and we’ve evolved into a powerhouse platform that can manage and secure any SaaS application. In fact, you might be surprised by our recent functionalities. Here are five things you may not be doing with BetterCloud now (but should be).
Read more
Product Tip Tuesday: Automatically Secure Lost or Stolen Devices
Lost or stolen devices are a headache. But by leveraging BetterCloud’s native connectors and the Platform API, you can automatically secure lost devices and safeguard sensitive data.
Read more
Product Tip Tuesday: Automate Offboarding for Office 365
Recently, we’ve expanded our offboarding capabilities to better serve organizations that use Office 365. For this week’s product tip, we’ll share a common template we’ve seen customers use to automate offboarding in Office 365.
Read more
Product Tip Tuesday: Profile Cleanup
This week’s product tip covers one of our most popular on-demand workflows: profile cleanup. You can finally solve an age-old IT challenge: keeping user profile information consistent across applications.
Read more
Product Tip Tuesday: Beware of Too Many Super Admins
This week’s product tip is one of our favorites—reducing unnecessary super admin privileges. Because super admins can access and manipulate every part of your organization’s SaaS applications, it’s important to keep the number of super admins in your environment to a minimum. BetterCloud gives you the tools to make this possible.
Read more
Product Tip Tuesday: Automatically pause your workflows when you need with wait for duration
This week we’ll show you a simple step you can add to your workflows that makes them more flexible and eliminates the need to remember manual steps later. Wait for Duration allows you to automatically pause a BetterCloud Workflow at specific times, and for a specific duration, before continuing on to subsequent actions. This action gives you the flexibility to build in natural breaks to your automation, whether that’s a few hours, days, weeks, or months.
Read more
Product Tip Tuesday: Why Using the Default Password Settings in BetterCloud Is a Must During Onboarding
BetterCloud’s default password settings provide several advantages for security and incident management. Here’s why you should use them.
Read more
Product Tip Tuesday: Multi-Factor Authentication
It’s Tuesday, so you know what that means—a new product tip! Up this week: multi-factor authentication (MFA), a feature that will help protect sensitive company information and your employees’ personal data.
Read more