Challenge:
The ACME Network brings the workplace—its world-class experts, standards, and practices—into the educational environment on an ongoing basis, leveling the playing field for all learners, closing the gap between school content and industry expectations, and facilitating seamless college and career pathways for students in middle school through college. At the ACME Network of Schools, educators embed technology early (and everywhere) in the classrooms. For a rapidly scaling organization like ACME, relying on multiple SaaS applications like Slack and Zendesk is a must. They previously used GAM for onboarding and offboarding, but found it to be too dangerous and unreliable for multi-step processes.

Solution:

• Relied on BetterCloud to securely manage user lifecycle changes, which has reduced their time spent offboarding by 83% and onboarding by 94%
• Saved $15,000+ in unused license costs and was able to automate the process of securely offboarding and transferring the data in these applications, before deleting the licenses
• Uncovered a dangerous setting applied to over 800,000 Google Drive documents and remediated the problem in seconds

Results:

• In a fast-paced, multi-SaaS environment, they now operate efficiently and securely
• The IT team relies on BetterCloud to offboard all of their users, taking no more than five minutes per user
• The team is empowered to gain visibility into their files and permissions