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Sauce Labs seamlessly shifts to a fully remote workforce and optimizes IT processes with BetterCloud

Challenge: 

Sauce Labs is the company enterprises trust to deliver a 360-degree view of a customer’s application experience, helping businesses improve the quality of their user experience and ensuring that web and mobile applications, look, function, and perform exactly as they should.

As Sauce Labs is constantly innovating and testing, its internal IT team is also always looking for ways to further optimize IT operations.

Chelsea Carl, Director of IT at Sauce Labs, manages the IT team for the global company. Her team supports all IT operations, including employee lifecycle management, procurement, audits and employee support requests.

As Carl wants to continuously improve IT processes, she wanted to build workflows to automate tasks for employee onboarding and offboarding.

“As a new employee, your first experience with your new company is the onboarding process. We want to have a seamless onboarding process so it’s the best experience it can be for our new employees” – Chelsea Carl

Additionally, Sauce Labs wanted to optimize and enhance employee lifecycle management in order to remain compliant with various audits like SOC 2 Type 2 and ISO 27001.


Solution:

Carl and her team were initially interested in BetterCloud for its large number of integrations, workflow automation, and simple ease of use.

“We did explore multiple SaaS offerings, but BetterCloud offered the best combination of functionality and ease of use. BetterCloud has been around the longest, so BetterCloud’s workflow maturity, ease of use, and on point customer support were the main reasons we moved forward with the platform.”

– Chelsea Carl

In using BetterCloud, the Sauce Labs IT team automated their offboarding workflow and were able to further optimize their user lifecycle management process.

Additionally, “BetterCloud has helped us in terms of making sure our audits are going well and being performed on a periodic basis,” Carl says. The audits have helped Sauce Labs maintain SOC 2 Type 2 and ISO 27001 compliance. Through the periodic audits, Carl has also been able to maintain a cleaner environment and remove unused files and groups, so employees can easily access and search for what they need.

BetterCloud has proved especially helpful over the course of the past year. “We drastically expanded BetterCloud as fast as we could during the pandemic. BetterCloud helped with our shift to remote work by easily adding integrations the team needed,” Carl says. “Just knowing that I can run the BetterCloud workflow and it’s done—it’s a lifesaver.”

As a next step, Carl looks to expand BetterCloud to support departments outside of IT. In close collaboration with HR and managers, Carl and her team are working on onboarding per department, per geography, and per team, which will help add employees to the right distribution list and correct access to applications.

Additionally, Carl plans to move additional business applications to BetterCloud in order to centralize and build automated workflows to streamline processes across finance and HR.

Results:

  • Enabled better file and group management across multiple SaaS applications
  • Multiple hours saved to complete and pass audits
  • Reduce offboarding time by 75%

Use Cases

Application configuration
File security
Incident response
Insider threats
Least privilege access
Regulatory compliance
User lifecycle management
Visibility & auditability

Integrations

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