Resident is a fast-growing home goods company delivering direct-to-consumer mattresses and other home goods. Supporting a workforce of over 325 employees with only two IT staff members, a 1:325 ratio, presented a significant operational hurdle for Resident. To overcome this challenge and effectively manage the entire user lifecycle, the company recognized automation was needed to get the job done.
Resident’s most loved BetterCloud feature: Ease of use
Unlike his experience with other SaaS management platforms, BetterCloud allows Kyle Pontis, IT admin, to easily create and edit workflows without a high learning curve.
The User Automation module, with its simple drag-and-drop interface, allows Kyle to rapidly assemble new workflows like building blocks.
Results
“Practically overnight we saw a huge return on investment”
Before BetterCloud, ULM accounted for 40% of IT work. With BetterCloud, ULM only comprises 5% of IT work.
Use Cases
Integrations
