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BetterCloud Sub-Processors of Customer Personal Data

BetterCloud uses third-party sub-processors to assist in providing the Services pursuant to the BetterCloud Main Subscription Agreement. The sub-processors listed below provide hosting, security, support, notification, and subscription management services.

Sub-ProcessorsContact DetailsSubject Matter of the Processing
Google LLChttps://cloud.google.com/

1600 Amphitheatre Parkway
Mountain View, California USA 94043
API gateway for SaaS applications connected through the Platform API.

BetterCloud’s data team uses the Google Cloud Platform to perform aggregate customer usage analysis to improve the product.

Main hosting provider for the production application. Primary holder of application data.
Auth0, Inc.https://auth0.com/

10900 NE 8th Street Suite 700 Bellevue, WA USA 98004
Authentication mechanism for OAuth2-based logins and scope acceptance during Connector registration. Creates a common authentication and registration interface for the many SaaS applications with which BetterCloud connects.
FullStory, Inc.https://www.fullstory.com/

120 Ottley Drive NE
Suite 100
Atlanta, GA USA 30324
Analyzes user behavior while utilizing the application.
Pendo.io, Inc.https://www.pendo.io/

150 Fayetteville St.
Raleigh, NC USA 27601
Analyzes how users are utilizing the application using programmed specific page events.
Marketo, Inc.https://www.marketo.com/

901 Mariners Island Boulevard Suite #500 San Mateo, CA USA 94404
Notifications are coordinated using this application.
Salesforce.com, Inc.https://www.salesforce.com/

The Landmark at
One Market, Suite 300, San Francisco, CA USA 94105
Manages customer support ticket routing and live support chat (Service Cloud).
Twilio Inc.https://www.twilio.com/

375 Beale Street, Suite 300 | San Francisco, CA USA 94105

Sendgrid, Inc. (a Twilio company)
https://sendgrid.com/

1801 California Street, Suite 500, Denver, Colorado USA 80202
Sends application texts/SMS for customer configured alerts.




Sends application emails for customer configured alerts.
Elevio Pty Ltd.https://elev.io/

Suite 4 / 38 Down Street
Collingwood, Victoria 3066
Australia
Provides in-app support documentation services.
Zoom Video Communications, Inc. https://zoom.us

55 Almaden Boulevard, 6th Floor
San Jose, CA 95113
Video communication & collaboration solution.
Bugsnag, Inc.https://www.bugsnag.com

110 Sutter Street, Suite 1000
San Francisco, CA 94104
Detects and analyzes user errors in the application.
Atlassian Pty Ltd. https://www.atlassian.com/

Level 6, George St.
Sydney NSW 2000, Australia
Manages the resolution of errors in the application.
Functional Software, Inc.https://sentry.io

45 Fremont Street, 8th Floor
San Francisco, CA 94105
Reports and track errors in the application.
Amplitude, Inc.https://amplitude.com/

201 3rd Street, Suite 200
San Francisco, CA 94103
Analyzes how users are utilizing the application using programmed specific page events.
Appcues, Inc.https://www.appcues.com/

177 Huntington Ave Ste 1703, PMB 94414, Boston, MA 02115
Analyzes use of the application through programmed specific page events.
Rockset, Inc.https://rockset.com/

100 S Ellsworth Ave Suite 100
San Mateo, CA 94401
Analytics database
Olark (Habla, Inc.)https://www.olark.com/

427 N Tatnall St #63602
Wilmington, DE 19801
Online chat support

In addition to the sub-processors listed above, the following entity is an affiliate of BetterCloud, and accordingly may also function as a sub-processor.

AffiliateServices
SAASOPS MEXICO, S. DE R.L. DE C.V.Supporting the provision, management and maintenance of the Services.

BetterCloud Training Program

For the BetterCloud Training Program, the following entity will also function as a sub-processor: 

Sub-ProcessorsContact DetailsSubject Matter of the Processing
EdInvent Inc. (Accredible)www.accredible.com

800 West El Camino Real, Suite 180, Accredible, Mountain View, CA, 94040
Digital credentials to validate attendance and completion of training courses

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By including the requested information below and clicking submit, you will receive an email notifying you of the addition to the list of any new sub-processor or the replacement of any listed sub-processor.

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Please contact privacy@bettercloud.com if you have any questions or concerns.