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SaaS Updates Summary: December 12–December 16

BetterCloud Monitor

December 16, 2016

3 minute read

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Here were the SaaS updates from the past week:

G Suite: Google rolled out two updates for G Suite: 1) Basic Mobile Management (an agentless way to manage iOS devices), and 2) New Gmail features that make bounce messages and message headers easier to read and understand (think user-friendlier text, translations, and easy-to-read formatting).

Office 365: Hate scheduling meetings? A new Microsoft incubation project (code-named “Calendar.help”) lets you give Cortana, your personal digital assistant, the ability to arrange meetings on your behalf. To use this new service, you need to first need to sign up for the preview waitlist at Calendar.help. Microsoft also released some new improvements to the Class Notebook add-in for OneNote on the desktop, like the ability for teachers to quickly and easily see updates made by students in the Review Student Work pane.

Asana: Asana introduced a better mobile experience on iOS and Android.

Box: Box announced the general availability of Box Shuttle, which provides a simple way to migrate large amounts of data to Box.

Dropbox: Dropbox announced its new app for Xbox One, bringing Dropbox to the biggest screen in your house. It’s the first universal Windows app for cloud storage on the gaming console, letting you view and share your photos, videos, and other files from the cloud—right on your TV. Dropbox also created a new network control feature allowing admins to control access to the corporate network. Plus, Dropbox’s team folder feature is now available to all Dropbox Business and Enterprise teams, giving teams a central, secure place to store and share data.

Evernote: In the wake of customer feedback expressing concern about upcoming Privacy Policy changes, Evernote has decided not to implement the previously announced Privacy Policy changes that were scheduled to go into effect January 23, 2017.

Freshservice: Freshservice introduced custom ticket reports for deeper insights into your service desk operations. You can now create your own ticket reports by specifying your own metrics and conditions.

Salesforce: Slack announced LiveMessage (formerly known as the company HeyWire), which lets companies communicate with their customers on the mobile messaging apps of their choice.

Slack: Slack added a new feature: one-to-one and group video calling. Now, anyone on your Slack team can call another person directly.

SugarCRM: SugarCRM announced the general availability of Sugar 7.8, which comes with new enhancements like team-based permissions and more.

Zendesk: Woof woof! Zendesk has partnered with BarkBox (the curated monthly box of toys and treats for dogs) to launch the first ever “dog bot” over Twitter Direct Messages. If you have questions about BarkBox, you can interact with a dog via DM on Twitter.

For more information, check out the links below.

For yesterday’s SaaS updates (and beyond), click here for our archive.

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