ScottsMiracle-Gro, a leading lawn and garden care company, partnered with BetterCloud to streamline IT operations and reduce operational load across its Google Workspace environment. With a lean IT team supporting over 4,000 users, Scotts leverages BetterCloud’s automation and workflow capabilities to save time on repetitive, yet critical tasks such as employee onboarding and offboarding. Doing so allows the company’s IT team to focus their time on strategic initiatives.
Challenges
Before working with BetterCloud, Scotts’ IT team faced several operational and structural challenges:
- Lean IT team: With a lean IT team supporting 4,000 end users resources were stretched thin, particularly during seasonal staffing fluctuations.
- Manual offboarding: User offboarding was a time-consuming, manual process, often requiring nearly a full day of work from a dedicated IT team member.
- Tool sprawl: The IT team managed a broad landscape of SaaS tools, some of which lacked clear ownership.
- Process improvement limitations: Due to operational demands and staffing resource limitations, high-value IT initiatives were often postponed or deprioritized.
Solution
Scotts adopted BetterCloud in 2014 to solve these challenges and the SaaS management platform remains a critical part of its IT operations today.
Automated offboarding & workflow transformation
- Before BetterCloud: Manual offboarding involved numerous steps, including reassigning user access, transferring data, and setting up delegations which often consumed over 30 minutes of the IT team’s time for each offboarded employee.
- With BetterCloud: A single action—moving a user to an organizational unit—triggers automated workflows. The time required to offboard an employee dropped to under five minutes per offboarding.
Impact
The offboarding workflow transformation made possible by BetterCloud freed up valuable IT hours, allowing the IT team and Scotts to focus on higher-impact projects like:
Driving SaaS tool evaluation, consolidation and cost control
Conducting training and process optimization for internal teams
Addressing “rainy day” projects often neglected due to time constraints
“
BetterCloud has helped us automate the noise—busy work—so we can focus on value-added, strategic initiatives. It’s one of those tools you don’t realize how much you rely on until you try to work without it.”
– Michael Lockwood, Senior Analyst, Google Workspace Engineering, ScottsMiracle-Gro
Customer support & relationship
Beyond BetterCloud’s impact on workflows and productivity, the Scotts team has consistently praised BetterCloud’s customer success and support teams. While acknowledging they’ve had limited support needs, the Scotts team was able to successfully rely on BetterCloud during large-scale transitions. Scotts also values the fact that BetterCloud’s customer success team regularly solicits feedback and incorporates it into the company’s product roadmap.
“
I really appreciate this kind of culture of constant feedback and exploring what we actually need as a customer—and it’s real fun when we have this feedback and then all of a sudden we see a feature pop up and we’re like, ‘Oh, we brought that up!’ That’s fun.”
– Kalleb Calvert, Sr. G Suite Google Support Analyst, ScottsMiracle-Gro
Use Cases
Integrations
