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Zendesk BetterIT AMA

22 Questions: Here’s What Our IT Community Asked Zendesk Senior Product Manager Max McCal

Zendesk Senior Product Manager Max McCal joined our Slack-based community, BetterIT, for an exclusive Q&A. A wide-range of questions were answered, including many about the Zendesk product itself, improving IT helpdesk efficiency, and the future of support.

Scott Solomon
8 min read
Submitting a Good IT Helpdesk Ticket

Request Helpdesk Support the Right Way: The Elements of a Great IT Ticket

This guide is a great resource for your end users and provides an in-depth breakdown of what a helpdesk ticket should include and why. Make sure your employees request helpdesk support the right way so you can both get back to work faster.

Tim Burke
6 min read

7 Tried-and-Tested Tips for IT to Get the Most Out of Zendesk

There are some really creative ways to leverage the power of automation (and other Zendesk features) that can help your IT team work much more efficiently and save time. Here are 7 essential tips for increasing your productivity using Zendesk.

Christina Wang
5 min read
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