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SaaSOps Stories With Lauren Tibbs, Global IT Director at KeepTruckin

Rachel Orston, chief customer officer here at BetterCloud, sat down with Lauren Tibbs to chat about her career in management and how her team enabled KeepTruckin to make the sudden shift from an office-first to remote work environment when the COVID-19 pandemic hit.

BetterCloud Monitor
6 min read

SaaSOps Stories With Craig Holland, SVP of Global Infrastructure at Condé Nast

Our Chief Customer Officer Rachel Orston sat down with Craig Holland, SVP of global infrastructure at Condé Nast, to discuss the unique challenges he’s faced over the last few months, as well as the lessons he’s learned from his colleagues along the way.

BetterCloud Monitor
7 min read

SaaSOps Stories With Joseph Fuller, Head of IT at Deputy

Our Chief Customer Officer Rachel Orston sat down with Joseph Fuller of Deputy to discuss the pandemic’s impact on his company’s customers and employees. They dove into how Fuller’s team pivoted to support its remote workforce from a technical standpoint, as well as the adjustments he made to his management style over the last few months.

BetterCloud Monitor
7 min read

The Secret to How Our Most Successful Customers Automate SaaSOps

What do our most successful customers have in common? What kind of value are they getting from automating SaaSOps, and how are they getting value? Here’s the secret to how they do it.

David Politis
8 min read

The IT Handbook to Choosing the Right SaaS App

Choosing a new SaaS tool means combing through lists of dozens (dozens!) of similar apps, and it can be hard to tell which is the right one for the job. As an IT admin there’s a lot more to consider than just “Does this get the job done?” when evaluating a new or replacement SaaS tool. Today’s IT organizations have to deal with an incredible number of applications to administer and secure, on top of our more traditional tasks. And yet, IT admins are still very much needed to help evaluate SaaS applications before purchase. So how do we do this? And more importantly, how do we make this a sustainable, scalable process?

Rose Layton
7 min read

Announcing the SaaSOps Stars of 2019

As part of its support for the growing SaaSOps movement, BetterCloud last week hosted the SaaSOps Stars Awards, the first awards ceremony to recognize outstanding SaaSOps practitioners. Winners included ten individuals and teams who, through their SaaSOps practice, helped their companies scale, increased productivity, decreased friction, strengthened security, achieved greater compliance, protected users and data, or otherwise took initiative and significantly improved the lives of users.

Elise Cox
6 min read

The Top IT Habits of Successful Unicorns (Panel Recap)

BetterCloud founder and CEO David Politis recently hosted an online panel discussion with IT leaders from three unicorn companies: Vicky Couturier, IT systems director at InVision; Anthony Ancheta, IT manager at Lime; and Matt Kauffman, IT help desk manager at Toast. The panelists shared their IT philosophies, how they solve their biggest IT challenges, and their top habits for scaling IT operations.

Peter Fretty
5 min read

How Industry-Leading Brands Secure User Interactions in SaaS Apps

This year at Oktane, we hosted a customer panel where we shone a light on a few of our phenomenal customers: Bird, Juul Labs, Peloton, and Spotify. They discussed how they use BetterCloud to save their organizations time and money (and their own sanity).

Maddie Buyers
6 min read

Modern Workplace Innovators: Meet Chris Gamble

From adopting Chromebox for meetings to making IES paperless, Gamble has revolutionized the way employees work. We sat down with him to discuss his experience architecting a solution based on IES’s needs, as well as his meaningful career switch to IT.

Christina Wang
3 min read

Working with Users to Design Long-Term Solutions that Scale

How do you architect the best solution for employees? We sat down with Brandon Williams, Director of Google Operations for the State of Colorado, to learn more about how he rethinks business processes to design long-term IT solutions in government. To hear about his experience and thought process, watch this video.

Christina Wang
4 min read