SaaSOps Stories With Joseph Fuller, Head of IT at Deputy

Our Chief Customer Officer Rachel Orston sat down with Joseph Fuller of Deputy to discuss the pandemic’s impact on his company’s customers and employees. They dove into how Fuller’s team pivoted to support its remote workforce from a technical standpoint, as well as the adjustments he made to his management style over the last few months.

The IT Handbook to Choosing the Right SaaS App

Choosing a new SaaS tool means combing through lists of dozens (dozens!) of similar apps, and it can be hard to tell which is the right one for the job. As an IT admin there’s a lot more to consider than just “Does this get the job done?” when evaluating a new or replacement SaaS tool. Today’s IT organizations have to deal with an incredible number of applications to administer and secure, on top of our more traditional tasks. And yet, IT admins are still very much needed to help evaluate SaaS applications before purchase. So how do we do this? And more importantly, how do we make this a sustainable, scalable process?

Announcing the SaaSOps Stars of 2019

As part of its support for the growing SaaSOps movement, BetterCloud last week hosted the SaaSOps Stars Awards, the first awards ceremony to recognize outstanding SaaSOps practitioners. Winners included ten individuals and teams who, through their SaaSOps practice, helped their companies scale, increased productivity, decreased friction, strengthened security, achieved greater compliance, protected users and data, or otherwise took initiative and significantly improved the lives of users.

The Top IT Habits of Successful Unicorns (Panel Recap)

BetterCloud founder and CEO David Politis recently hosted an online panel discussion with IT leaders from three unicorn companies: Vicky Couturier, IT systems director at InVision; Anthony Ancheta, IT manager at Lime; and Matt Kauffman, IT help desk manager at Toast. The panelists shared their IT philosophies, how they solve their biggest IT challenges, and their top habits for scaling IT operations.

Successful Strategies for Improving User Adoption of New Technologies

More often than not, employees are resistant to change and training sessions are ineffective. Brandon Williams, Director of Google Operations for the State of Colorado, shared a few helpful (and surprising) strategies for improving user adoption of new technology. To hear how he was successful in improving user adoption (for 30,000 employees, no less), watch this video.

Modern Workplace Innovators: Meet Brandon Williams

For Brandon Williams, Director of Google Operations for the State of Colorado, working in government means that you can make truly meaningful change. In the latest installment of our Modern Workplace Innovators video series, watch the inspiring story of how Williams used Google Apps to redefine emergency communications, and how he also leveraged shadow IT to empower 30,000 employees.

Essence – A FlashPanel Enterprise Case Study

Essence is a global digital agency and the world’s largest independent buyer of digital media. They help top brands like Google, eBay, Expedia and Barclays earn valuable connections with their consumers. With expertise in data science, objective media and captivating experiences, their mission is to make advertising more valuable to the world. The agency is more than 450 people strong, manages over $500MM in media spend and deploys campaigns in 71 markets through offices in London, New York, San Francisco, Seattle and Singapore.

Bone Daddy’s – A BetterCloud Case Study

Employees: 700 (45 on Google Apps) Founded: 2000 Industry: Food and Beverage Website: www.bonedaddys.com Founded in 2000, Bone Daddy’s, a chain of barbecue restaurants located throughout Texas, is dedicated to …

Roots Canada – A BetterCloud Case Study

Employees: 200 Founded: 1973 Industry: Retail Website: www.roots.com Established in 1973, Roots has been Canada’s leading lifestyle brand for four decades. Known around the world for its quality leather goods …

Relay Foods – A BetterCloud Case Study

Employees: 100+ Founded: 2009 Industry: Online Grocery Website: www.relayfoods.com Relay Foods, an online grocer founded in 2009, sits between local farmers, artisanal vendors, supermarket chains and its customers. Originally founded …

Zingerman’s – A BetterCloud Case Study

Employees: 650 Founded: 1982 Industry: Food and Beverage Website: www.zingermanscommunity.com In 1982 Paul Saginaw and Ari Weinzweig opened Zingerman’s, a traditional Jewish deli, in Ann Arbor, Michigan. The popular deli …

reed.co.uk – A BetterCloud Case Study

After breaking off from Reed, a leading provider of recruitment services, reed.co.uk wanted to revamp their entire IT infrastructure – starting with email. While the company did evaluate both Microsoft …

IICD – A BetterCloud Case Study

IICD is our 28th customer. The organization has not only been using FlashPanel since its Alpha launch, but their Community Relations Services Officer, Andrei Barburas, who manages IICD’s Google Apps …

Tradition Meets Technology

Taco Mac and FlashPanel After making the move to Google Apps in 2008, one of Atlanta’s most beloved eateries was still searching for an effective user management solution. So when …

From Hosted Exchange to Google Apps

Interactive E-Solutions and FlashPanel For 12 years, Interactive E-Solutions helped set up and migrate companies to hosted Exchange environments. But this year, seeking to modernize the company’s mission and its …

Finding Success with Google Apps

Genesis Career College and FlashPanel In 2010, Genesis Career College became one of the only career institutes to provide official school email accounts for all students. This was made possible through …

Cutting Costs and Increasing Efficiency

Great Lakes Wholesale and FlashPanel After trading up to Google Apps from an outdated and expensive Microsoft Exchange server,  Great Lakes Wholesale’s Network Administrator, Jamie Jahnke, went looking for a …

Making Easy Work of User Offboarding

Classic Cinemas and FlashPanel Classic Cinemas, one of Illinois’ oldest family run theater companies, was looking to make a drastic change in their IT strategy. With the help of Tristan …

Revolutionizing Domain Management

School of Rock and FlashPanel When America’s  largest after school music program decided to move to Google Apps (check out our Google Apps migration guides) earlier this year Jonathan Frankel, …