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Rachel Orston, chief customer officer here at BetterCloud, sat down with Lauren Tibbs to chat about her career in management and how her team enabled KeepTruckin to make the sudden shift from an office-first to remote work environment when the COVID-19 pandemic hit.
Our Chief Customer Officer Rachel Orston sat down with Craig Holland, SVP of global infrastructure at Condé Nast, to discuss the unique challenges he’s faced over the last few months, as well as the lessons he’s learned from his colleagues along the way.
Our Chief Customer Officer Rachel Orston sat down with Joseph Fuller of Deputy to discuss the pandemic’s impact on his company’s customers and employees. They dove into how Fuller’s team pivoted to support its remote workforce from a technical standpoint, as well as the adjustments he made to his management style over the last few months.
What do our most successful customers have in common? What kind of value are they getting from automating SaaSOps, and how are they getting value? Here’s the secret to how they do it.
Choosing a new SaaS tool means combing through lists of dozens (dozens!) of similar apps, and it can be hard to tell which is the right one for the job. As an IT admin there’s a lot more to consider than just “Does this get the job done?” when evaluating a new or replacement SaaS tool. Today’s IT organizations have to deal with an incredible number of applications to administer and secure, on top of our more traditional tasks. And yet, IT admins are still very much needed to help evaluate SaaS applications before purchase. So how do we do this? And more importantly, how do we make this a sustainable, scalable process?
As part of its support for the growing SaaSOps movement, BetterCloud last week hosted the SaaSOps Stars Awards, the first awards ceremony to recognize outstanding SaaSOps practitioners. Winners included ten individuals and teams who, through their SaaSOps practice, helped their companies scale, increased productivity, decreased friction, strengthened security, achieved greater compliance, protected users and data, or otherwise took initiative and significantly improved the lives of users.
BetterCloud founder and CEO David Politis recently hosted an online panel discussion with IT leaders from three unicorn companies: Vicky Couturier, IT systems director at InVision; Anthony Ancheta, IT manager at Lime; and Matt Kauffman, IT help desk manager at Toast. The panelists shared their IT philosophies, how they solve their biggest IT challenges, and their top habits for scaling IT operations.
This year at Oktane, we hosted a customer panel where we shone a light on a few of our phenomenal customers: Bird, Juul Labs, Peloton, and Spotify. They discussed how they use BetterCloud to save their organizations time and money (and their own sanity).
From adopting Chromebox for meetings to making IES paperless, Gamble has revolutionized the way employees work. We sat down with him to discuss his experience architecting a solution based on IES’s needs, as well as his meaningful career switch to IT.
How do you architect the best solution for employees? We sat down with Brandon Williams, Director of Google Operations for the State of Colorado, to learn more about how he rethinks business processes to design long-term IT solutions in government. To hear about his experience and thought process, watch this video.
How do you manage and evaluate the proliferation of third-party apps, especially if your organization has thousands of employees? Brandon Williams, Director of Google Operations for the State of Colorado, provided some innovative tips and insight. To hear how Williams did it for the State of Colorado, watch this video.
More often than not, employees are resistant to change and training sessions are ineffective. Brandon Williams, Director of Google Operations for the State of Colorado, shared a few helpful (and surprising) strategies for improving user adoption of new technology. To hear how he was successful in improving user adoption (for 30,000 employees, no less), watch this video.
For Brandon Williams, Director of Google Operations for the State of Colorado, working in government means that you can make truly meaningful change. In the latest installment of our Modern Workplace Innovators video series, watch the inspiring story of how Williams used Google Apps to redefine emergency communications, and how he also leveraged shadow IT to empower 30,000 employees.
While some academic institutions struggle to keep up with the technological needs of students and faculty, Georgetown Day School bridges the digital divide with BetterCloud.
The State of Colorado takes advantage of BetterCloud’s solution set, particularly its security focus, to innovate their Google Apps-based organization.
Curious to hear what’s on the mind of experienced cloud IT professionals? We brought three together to discuss what the shift to cloud IT means to admins like them.
Brandon Williams, Director of Google Operations for the State of Colorado, sheds light on the significant, yet unheralded, impact IT can have during a natural disaster.
When customers interact with BetterCloud support, they expect a great experience. But when does a great experience turn magical? Micah Solomon, author and customer support expert, says in a 2014 …
With BetterCloud, Zuora has been able to leverage comprehensive workflows that streamline their processes.
Colin McCarthy has not only managed the IT and Google Apps suite for a multinational marketing agency, but he’s also orchestrated multiple migrations to the cloud for the companies they have acquired.
Columbia Association (CA) is a nonprofit service corporation that manages Columbia, MD, home to approximately 100,000 people. Columbia was founded in 1967 by James Rouse and his Howard Research and …
A privately-held and family-owned business, ABC Companies is the leading provider of motorcoaches and transit equipment sales and services. With 11 locations throughout North America, the company has experienced tremendous …
Since its founding in 2009, Relay Foods has combined two things that rarely go hand in hand: online shopping and locally sourced food. If you live in the DC Metro area, you can …
As with any business, BetterCloud’s success depends on getting and keeping customers. You might have the best development, marketing, and sales teams on the planet, but none of that will matter if …
Founded in 1999, FleetPride is the largest independent distributor of aftermarket heavy-duty truck and trailer parts with more than 256 locations in 45 states across the US. Employees: 3,400 Founded: …
We recently surveyed thousands of Google Apps administrators around the world to gain valuable feedback and insights not only on our product, FlashPanel, but also on the adoption of Google …
Based in Orange County, North Carolina, Chapel Hill-Carrboro City Schools (CHCCS) is a K-12 school district with over 12,000 students across 20 schools, and more than 2,000 faculty and staff. …
Two years ago we launched FlashPanel in the Google Apps Marketplace and just eight months prior, we founded BetterCloud. Over the past two-and-a-half years, we’ve grown to a team of …
Two years ago we launched FlashPanel in the Google Apps Marketplace and just eight months prior, we founded BetterCloud. Over the past two-and-a-half years, we’ve grown to a team of …
Two years ago we launched BetterCloud in the Google Apps Marketplace and just eight months prior, we founded BetterCloud. Over the past two-and-a-half years, we’ve grown to a team of 75 …
Employees: 150 Founded: 2005 Industry: Media & Lifestyle Website: www.urbandaddy.com “Before FlashPanel Enterprise, we were trying to use point solutions to solve various pain points. But, now FlashPanel Enterprise allows …
Essence is a global digital agency and the world’s largest independent buyer of digital media. They help top brands like Google, eBay, Expedia and Barclays earn valuable connections with their consumers. With expertise in data science, objective media and captivating experiences, their mission is to make advertising more valuable to the world. The agency is more than 450 people strong, manages over $500MM in media spend and deploys campaigns in 71 markets through offices in London, New York, San Francisco, Seattle and Singapore.
To read the BuzzFeed case study, visit bettercloud.com/customers/buzzfeed. Here are six reasons BuzzFeed uses BetterCloud to manage and secure Google Apps: 1. To edit Google Group permissions in bulk – something you …
BetterCloud is the “ultimate tool for Google Apps management” for Design Within Reach and their cloud IT environment.
Employees: 300 Founded: 1968 Industry: Education Website: system.nevada.edu/Nshe The Nevada System of Higher Education (NSHE) was formed in 1968 to oversee all state-supported higher education in the state of Nevada, …
As our user base has steadily grown over the last year, we’ve made a concerted effort to stay in touch with as many customers as possible. Whether that’s through one …
Employees: 700 (45 on Google Apps) Founded: 2000 Industry: Food and Beverage Website: www.bonedaddys.com Founded in 2000, Bone Daddy’s, a chain of barbecue restaurants located throughout Texas, is dedicated to …
Employees: 200 Founded: 1973 Industry: Retail Website: www.roots.com Established in 1973, Roots has been Canada’s leading lifestyle brand for four decades. Known around the world for its quality leather goods …
Employees: 100+ Founded: 2009 Industry: Online Grocery Website: www.relayfoods.com Relay Foods, an online grocer founded in 2009, sits between local farmers, artisanal vendors, supermarket chains and its customers. Originally founded …
Employees: 250 Founded: 1999 Industry: Food and Beverage Website: www.stumptowncoffee.com When Duane Sorenson founded Stumptown Coffee Roasters in 1999, he set out with a unique mission: find the best coffee …
Employees: 650 Founded: 1982 Industry: Food and Beverage Website: www.zingermanscommunity.com In 1982 Paul Saginaw and Ari Weinzweig opened Zingerman’s, a traditional Jewish deli, in Ann Arbor, Michigan. The popular deli …
Employees: 60 Founded: 1985 Industry: Entertainment Website: www.clearwing.com Since its founding in 1985, Clearwing, a Milwaukee based production company, has helped some of the nation’s largest brands and best known …
Last year, Conservation International was faced with a decision – upgrade their existing Exchange server or move to the cloud. After evaluating both Google Apps and Office 365, the nonprofit …
Just last year, Synapse, a leader in engineering design services, left behind an aging Exchange server for Google Apps. Read on to learn how this cutting edge company is making …
After breaking off from Reed, a leading provider of recruitment services, reed.co.uk wanted to revamp their entire IT infrastructure – starting with email. While the company did evaluate both Microsoft …
Growing Up Google Some of Google Apps’ biggest proponents are educational institutions. From small k-12 programs to the largest colleges and universities in the world, schools of all kinds welcome …
In 2010 construction management firm Albritton Williams made the move from Microsoft Exchange to Google Apps. The platform has enabled AW to bring communication to employees working at projects on …
Nearly three years ago, Proactive Accountants Network made the crucial decision to move completely to the cloud, starting with Google Apps. Now the company is 100% web and using a …
2012 was a great year here at BetterCloud. We saw the conceptualization, testing and release of our flagship cloud management tool, FlashPanel. Since it’s official launch in the Google Apps …
IICD is our 28th customer. The organization has not only been using FlashPanel since its Alpha launch, but their Community Relations Services Officer, Andrei Barburas, who manages IICD’s Google Apps …
Since they first installed FlashPanel this summer, Fig & Olive has been one of our most involved customers – providing product feedback, participating in UX calls and helping out whenever …
Taco Mac and FlashPanel After making the move to Google Apps in 2008, one of Atlanta’s most beloved eateries was still searching for an effective user management solution. So when …
Interactive E-Solutions and FlashPanel For 12 years, Interactive E-Solutions helped set up and migrate companies to hosted Exchange environments. But this year, seeking to modernize the company’s mission and its …
Genesis Career College and FlashPanel In 2010, Genesis Career College became one of the only career institutes to provide official school email accounts for all students. This was made possible through …
Great Lakes Wholesale and FlashPanel After trading up to Google Apps from an outdated and expensive Microsoft Exchange server, Great Lakes Wholesale’s Network Administrator, Jamie Jahnke, went looking for a …
Classic Cinemas and FlashPanel Classic Cinemas, one of Illinois’ oldest family run theater companies, was looking to make a drastic change in their IT strategy. With the help of Tristan …
School of Rock and FlashPanel When America’s largest after school music program decided to move to Google Apps (check out our Google Apps migration guides) earlier this year Jonathan Frankel, …
