SaaSOps Stories With Joseph Fuller, Head of IT at Deputy

Our Chief Customer Officer Rachel Orston sat down with Joseph Fuller of Deputy to discuss the pandemic’s impact on his company’s customers and employees. They dove into how Fuller’s team pivoted to support its remote workforce from a technical standpoint, as well as the adjustments he made to his management style over the last few months.

The IT Handbook to Choosing the Right SaaS App

Choosing a new SaaS tool means combing through lists of dozens (dozens!) of similar apps, and it can be hard to tell which is the right one for the job. As an IT admin there’s a lot more to consider than just “Does this get the job done?” when evaluating a new or replacement SaaS tool. Today’s IT organizations have to deal with an incredible number of applications to administer and secure, on top of our more traditional tasks. And yet, IT admins are still very much needed to help evaluate SaaS applications before purchase. So how do we do this? And more importantly, how do we make this a sustainable, scalable process?

Announcing the SaaSOps Stars of 2019

As part of its support for the growing SaaSOps movement, BetterCloud last week hosted the SaaSOps Stars Awards, the first awards ceremony to recognize outstanding SaaSOps practitioners. Winners included ten individuals and teams who, through their SaaSOps practice, helped their companies scale, increased productivity, decreased friction, strengthened security, achieved greater compliance, protected users and data, or otherwise took initiative and significantly improved the lives of users.

The Top IT Habits of Successful Unicorns (Panel Recap)

BetterCloud founder and CEO David Politis recently hosted an online panel discussion with IT leaders from three unicorn companies: Vicky Couturier, IT systems director at InVision; Anthony Ancheta, IT manager at Lime; and Matt Kauffman, IT help desk manager at Toast. The panelists shared their IT philosophies, how they solve their biggest IT challenges, and their top habits for scaling IT operations.