Gartner Research: I&O Leaders Must Transform Their Teams to Lead With SaaS Cloud

What's Inside

  • A three-part strategy for adapting to the changing needs of SaaS

  • The new roles, skills, and tools you need to enable IT operations and end users alike

  • How IT leaders can use their SaaS expertise to create new value and gain competitive advantage

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The rise of SaaS has ushered in a remarkable new era in the digital workplace.

But how does IT enable an agile, “always-on” way of working, especially in a perimeterless work environment? How can they help users realize the true value of SaaS?

To successfully lead digital transformation with SaaS, IT needs new roles, skills, and tools. 

In this report, Gartner analysts share top recommendations for how IT should reorganize teams, reskill staff, and rebuild their tool portfolio to meet IT operations and user enablement needs. 

Access the report to learn more. 

  • Industry best practices for onboarding and offboarding (and everything in between)

  • 25 ways you can start proactively 
    securing SaaS data today

  • 16 valuable career skills to find or grow on your IT team

  • 9 crucial topics for end user training

  • 10 essential components to SaaS 
    management and security

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner I&O Leaders Must Transform Their Teams to Lead With SaaS Cloud, Manjunath Bhat & Roger Williams, 13 November 2019