SaaSops

a practice referring to how software-as-a-service (SaaS) applications are managed and secured through centralized and automated operations (Ops), resulting in reduced friction, improved collaboration, and better employee experience

noun

The SaaSOps Framework

SaaSOps encompasses new processes, skills, and responsibilities for IT in today’s digital workplace.

About

BetterCloud is the #1 platform for SaaSOps professionals. With BetterCloud, you can centralize the management of your applications, increase visibility and control over SaaS data, and automate repetitive tasks, such as user offboarding.

People & Process
How do you structure your team for success?
Team Structure
What skills will your team need to be successful?
Team Skills
How do you train end users so they get the most out of SaaS?
End User Training
How do you assist end users to optimize their productivity and satisfaction?
End User Support
How do you prepare and support your org for a successful transition to SaaS?
Change Management
SaaS Management
How do you manage onboarding and offboarding, plus the changes in access that occur throughout a user's lifecycle?
User Lifecycle Management
How do you view and audit user activity across SaaS apps?
Visability & Auditability
How do you ensure all your SaaS apps are configured correctly?
Application Configuration
How do you ensure users have just enough access they need to do their jobs--nothing more, nothing less?
Least Privilege Access
How do you discover, manage, and optimize SaaS spend?
Spend Management
SaaS Security
How do you authenticate users to their SaaS apps?
IDaaS
How do you detect and mitigate insider threats (accidental or malicious)?
Insider Threat
How do you ensure none of your sensitive SaaS data is exposed?
File Security
How will you prepare for, address, and manage a security incident?
Incident Response
How do you ensure compliance with laws, regulations, and guidelines for your industry?
Regulatory Compliance

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SaaSOps

noun

: a practice referring to how software-as-a-service (SaaS) applications are managed and secured through centralized and automated operations (Ops), resulting in reduced friction, improved collaboration, and better employee experience

of IT professionals believe that former employees still have access to their company’s data. Source.

of IT professionals believe that cloud
storage/file sharing and email are the
biggest security challenges. 
Source.

of IT professionals are just getting
started managing SaaS apps or are still
teaching themselves. 
Source.

75%

78%

76%

The IT Leader’s Guide to SaaSOps

Volumes 1 & 2

The SaaSOps movement is underway.

Change your title. Change your department name. Change your future.

Join the SaaSOps Community

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Change your title

Change your department name

Change your future.

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Learn More

The SaaSOps movement is underway.

Change your title. Change your department name. Change your future.

Change your title

Change your department name

Change your future.

Learn More

The IT Leader’s Guide to SaaSOps

3400+ IT professionals.
One Slack community. 

A blog to empower, educate, celebrate, and delight the modern IT professional.

Discuss The IT Leader’s Guide to SaaSOps with its author.