If you’re looking for a cost-effective internal ticketing solution that integrates with Google Apps, you should check out this video on Mojo Helpdesk.
Mojo Helpdesk is available in the Google Apps Marketplace and is easily accessible by admins, agents and end-users from the ‘More’ drop-down in the Gmail inbox.
When you’re first getting started, you have the option to import all of your Google Apps users in your domain, and their Synchronization tool makes it really easy to update if you need to add users in bulk.
Mojo Helpdesk can be used for customer support, but we’ve found it’s great as an internal ticketing solution. For example, if you’re an IT admin for a school, students and teachers can submit tickets directly to the IT staff.
From there, users can check up on the status of their tickets to know when they’ll get a solution. Agents and owners can make use of the reports section to analyze their performance and make sure its up to organization standards.