Microsoft’s definition of an Outlook profile is “accounts, data files, and settings that specify where your email messages are saved.”

You may need to create a new Outlook 2013 or 2016 profile to troubleshoot issues with your mailbox; creating a new profile can save you from uninstalling and reinstalling. You also might create a new profile when you’re upgrading to Outlook 2013/2016 from an older version.

Follow the steps in the video above to create a new profile, or:

1. Exit Outlook.
2. Go to your computer’s Control Panel and select Mail.
3. Click Show Profiles…
4. Click Add.
5. Type a new name for the profile (whatever you wish) and click OK.
6. Add your account details in the Add Accounts windows.
7. Select Prompt for a profile to be used in the Mail window if you’d like to switch to your new profile when you restart Outlook.