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How to Hide Disabled Office 365 Mailboxes From the Global Address List

< 1 minute read

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After you disable a mailbox in Office 365, users will still be able to see the mailbox name in the Global Address Book (GAL) when using Outlook 2013 or the Outlook Web App, which can cause confusion.

If you have a disabled mailbox or mailboxes in Office 365 that you need to hide from the (GAL), you can easily do so with BetterCloud, either for individual mailboxes or in bulk. Follow the steps in the video above, or:

  1. From the Domain Health and Insight Center or All Alerts, view your alert for mailboxes that have been disabled.
  2. Select the mailboxes you wish to hide, or select all by clicking the checkbox at the top of the list.
  3. Click the Hide Mailboxes button.

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