Even if you’re an experienced Office 365 administrator, sometimes issues arise and you need a little extra help.

From the admin center, you can create a Service Request that the Office 365 team at Microsoft will review and respond to. The video above will walk you through the process of opening a ticket, using the example scenario of failed mailbox migration.

Here’s what Microsoft has to say:

“Admins, for a faster resolution, start your service request online in the Office 365 admin center. We’ll help you find a solution or connect you with an expert who will contact you by email or phone. Learn about initial support response times.”