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SaaS Updates Summary: June 27–July 1

BetterCloud Monitor

July 1, 2016

4 minute read

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Last week, Google introduced updates to the Admin console and announced that support for Google Apps Lookup will be ending in a few months. Microsoft introduced a new Outlook add-in, as well as new Outlook and Sway features. Zendesk rolled out 15 new Zendesk apps and integrations, and Box introduced a new content migration service called Box Shuttle.

Audit End-User SAML Events in the Admin Console – In the Google Admin console today, you can track the creation, modification, and deployment of SAML applications by Apps administrators (under Reports > Audit > Admin). With this launch, you can now audit end-user events as well: successful SAML login and failed SAML login. You can see the audit trail on these events under Reports > Audit > SAML in the Admin console.

Office 365 News Roundup – Several announcements over the past couple of weeks show how the Office 365 Team consistently works to provide opportunities for you and your colleagues to get involved with Office 365 in ways that will benefit you and your business.

15 New Zendesk Apps and Integrations – Zendesk welcomes a range of new apps to the Zendesk Apps Marketplace that includes sentiment analysis, ticket creation from popular messaging apps, new integrations with CRMs, and a host of handy tools that allow you to do things like export ticket data, undo unwanted changes to a ticket, translate Help Center content, take a quick snapshot of your agents’ ticket counts, and more.

An Easier Way to Get Help Using Slack – You may recall your first encounter with Slackbot, the friendly virtual assistant that helped set up your account. Now, Slackbot can also answer your basic questions about using Slack. The next time you need help — and would like to avoid interrupting a coworker or posting your question in a channel — ask your question in a direct message to @slackbot instead.

Support for Google Apps Lookup on Android 2.3 and Below Ending on September 26, 2016 – The Google team is announcing that as of September 26, 2016, they will discontinue support for Google Apps Lookup. Google Apps Lookup was used for viewing the Global Directory on devices using Android 2.1 (Eclair) to Android 2.3 (Gingerbread). Newer versions of Android include Global Directory lookup functionality built directly into the native contacts app.

Sell Smarter and Faster with the New Salesforce Lightning for Outlook Add-in – The new Lightning for Outlook add-in is designed to help reduce pain points by giving you the ability to search, view and update all Salesforce CRM entries associated with your email contacts right from Outlook, increasing productivity and helping you save time, so you can focus on the selling.

Stay on Top of Your Travel and Deliveries with Outlook – Outlook can now help you stay on top of your travel plans and package deliveries, including the ability to:

  • Verify your travel reservations and package delivery details with ease using simplified summary cards in your inbox and calendar.
  • Check in for flights, change hotel and rental car reservations or track packages at the touch of a button.
  • Stay on top of your flights with reliable reminders.

3 New Sway Capabilities for Office 365 Subscribers – The Sway team is excited to release three new features for Office 365 consumer, work and education subscribers based on feedback they’ve heard from you. These features are now available in Sway on the web, and they will roll out to the Sway app for Windows 10 in the

Respond Quickly with Improved Google Docs, Sheets, and Slides Comment Notifications on Android and Web – When someone leaves a comment or suggestion on one of your Google documents, spreadsheets, or presentations, you receive an email notification. With this update, you can now choose to receive comment notifications on your Android device and web browser as well.

New and Improved “What’s New in Google Apps” Site – Google is excited to announce that the ”What’s New in Google Apps” site has been redesigned and relaunched as part of The What’s New site has a slick new look and feel and brings together many helpful resources in one location.

Lucidchart for All Your Microsoft Office Needs – Lucid’s goal is to make effective visual communication a daily reality for their users. They’re excited to announce the release of add-ins for Microsoft Word, PowerPoint and Excel. The new add-ins work with Office 2013, Office 2016 and Office 365. From brainstorming to board meetings, these add-ins make it easier to incorporate visual information into any situation.

What’s New in Office 365 Administration—June Update – Additional user management options, enhanced export capabilities and better guidance on next steps are some of the improvements we focused on in June to improve existing features in the new Office 365 admin center. Of course, we all love completely new features, but we want to make sure that the new admin center really makes it easier, faster and more efficient for you to manage Office 365. Based on your feedback, we took a critical look at the existing features to see how we can further improve them to provide you with the best management experience possible.

Box Shuttle – This week Box announced a new content migration service called Box Shuttle that makes it easier than ever for Box customers to fully move to the cloud and replace costly servers and legacy ECM systems. They’re proud to be the first cloud provider to directly enable even the biggest companies in the world to migrate millions of files from wherever their data lives and also make the content smarter in the process.

Single File Collaboration – Box is improving the way customers share and collaborate on Box, beginning with Box Notes. Users will be able to collaborate on a specific Box Note versus having to be invited to a folder in order to collaborate (the current experience).