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The Multi-SaaS Maelstrom: How Do You Give the Right People the Right Admin Privileges?
The increasing adoption of SaaS brings with it new management challenges, like correctly granting privileges across multiple SaaS apps. Here’s why accurately assigning SaaS privileges is critical for running a high-performing IT organization.
22 Questions: Here’s What Our IT Community Asked Zendesk Senior Product Manager Max McCal
Zendesk Senior Product Manager Max McCal joined our Slack-based community, BetterIT, for an exclusive Q&A. A wide-range of questions were answered, including many about the Zendesk product itself, improving IT helpdesk efficiency, and the future of support.
Improve Your Google Account Security: A Complete Guide to Connected Apps
How many apps are connected to your Google account? How many of those apps have full access to your Google account? If you don’t know, you should. Your security depends on it.
A Look Back at the Most Popular Content of 2016
Phishing your own employees, fixing IT and HR’s marriage of inconvenience, communicating IT concepts to non-IT people, and more: Here’s a look back at our most popular longform content pieces from 2016. These are the best of the best–the ones that resonated the most with you. We hope you enjoy.
Asked by Our Community, Answered by an Expert: 10 Questions About the Future of Work and How It Will Affect IT
In our third-ever AMA, best-selling author and futurist Jacob Morgan answered 10 questions from our BetterIT community members. The BetterIT community is now made up of more than 600 forward-thinking IT professionals.
From One CIO to Another: Why The Dominant On-Premise Model Has Had Its Day
If you want to think long-term and big picture, says one CIO, then SaaS absolutely needs to be part of your solution set. Take heed, fellow CIOs: IT is in a tug o’ war–pushed to do more while being pulled in new directions–in a data governance and regulation environment that will punish the unprepared.
How to Manage and Encourage Highly Converged Teams
Highly converged teams. Heard of them? They’re the new normal, but they’re a prime breeding ground for shadow IT. Here’s a new model for working with shadow IT, not against it. IT can maintain visibility and control of new apps, and teams can work in the ways they want and need to.
The Partner Perspective: Making Change Stick
Driving transformational change in an organization is never easy. Making change happen is one thing, but making it last is another. The stickiness of change hinges on two crucial factors.
Wise Words from a 20-Year IT Veteran on How to Work Better, Hire Better, and More
IT is anything but simple. It’s a complex profession where every answer seems to start with, “Well, it depends…” That’s why taking a people-focused approach to IT is essential, according to 20-year IT veteran and CIO advisor Gavin Whatrup.
Slack, Microsoft Teams, & What Real-Time Messaging's Battle for the Enterprise Means for IT
Did you catch the news? Microsoft launched their Slack competitor, Microsoft Teams, yesterday. The pace of of innovation in the real-time messaging space over the past 3 years has been incredible. 15 years ago we were all using AIM (right?!) and email. Today it feels like there are at least 10 unique channels through which you can reach anyone in your organization.