Today we are thrilled to see 451 Research validate the rise of a new IT market category: SaaS Operations Management, or SOM. We’ve seen hundreds of cloud-forward companies create the new IT function of SaaS ops because we have reached a tipping point with SaaS. Learn more about what this new IT market category means, and where it fits into the SaaS management reference architecture.
Gartner has recognized a brand new market category around the emerging set of challenges faced by IT operations teams in SaaS-Powered Workplaces, just as they did for managing PCs and Macs (endpoint management), and managing mobile devices (mobile device management aka MDM/EMM). This is a watershed moment in the SaaS industry.