RECENT CONTRIBUTIONS

SaaS Ops: A New Frontier for IT?

With the explosion of SaaS, we’re seeing the rise of a new function in IT–SaaS ops. There are various monikers for it, but the gist is the same: These individuals and teams are responsible for day-to-day SaaS operations. Here’s a quick look at the types of responsibilities we’re seeing, and why it’s on the rise now. Is your IT team creating a SaaS ops role?

Is IT Coming Full Circle? Yes, Says One Technology Architect

Historically, there’s been a tug-of-war between IT and other departments when it comes to control over applications. However, IT is regaining control and coming full circle. One IT veteran with 30+ years of experience shares his insight on how history is repeating itself. What did these shifts in control mean for IT in the past, and what will it mean for IT in the future?

Surfacing the Right Data, Insights, and Actions: Why Operational Intelligence is Essential in a Multi-SaaS Environment

IT professionals today are faced with too much sprawling SaaS data and too many noisy alerts. You might have a lot of intelligence floating around, but rarely is it actionable or meaningful. Creating true operational intelligence out of this endless stream of data and alerts–across multiple SaaS apps–is crucial. Here’s why.