Historically, there’s been a tug-of-war between IT and other departments when it comes to control over applications. However, IT is regaining control and coming full circle. One IT veteran with 30+ years of experience shares his insight on how history is repeating itself. What did these shifts in control mean for IT in the past, and what will it mean for IT in the future?
Missed our “Friction: The #1 Killer of Workplace Productivity” webinar? Don’t worry. Here’s a recap with key takeaways, downloadable slides, and a recording of the webinar, so that you can learn more about reducing friction in the workplace.
Automation seems like the easy solution for managing SaaS apps as your organization scales. But the right long-term solution goes much deeper than simply automating tasks. Here’s what IT needs to do in order to manage a multi-SaaS environment effectively and move up the value chain.
IT professionals today are faced with too much sprawling SaaS data and too many noisy alerts. You might have a lot of intelligence floating around, but rarely is it actionable or meaningful. Creating true operational intelligence out of this endless stream of data and alerts–across multiple SaaS apps–is crucial. Here’s why.
As your organization grows, the amount of SaaS application data will also multiply by leaps and bounds. But what does this really mean for your IT team? Here are the hidden implications you need to be thinking about.
The increasing adoption of SaaS brings with it new management challenges, like correctly granting privileges across multiple SaaS apps. Here’s why accurately assigning SaaS privileges is critical for running a high-performing IT organization.
Meet BetterCloud’s new Chief Business Strategy Officer, Shreyas Sadalgi. He sat down to discuss the emerging challenges in the enterprise IT world, his vision and product strategy for BetterCloud, and why companies should want to partner with a multi-SaaS management platform like BetterCloud.
Starting today, we’ll be publishing more types of SaaS tips and tricks to the Academy that extend beyond G Suite and Office 365. You can expect fantastic productivity tips on Slack, Dropbox, Zendesk, and more.
There are some really creative ways to leverage the power of automation (and other Zendesk features) that can help your IT team work much more efficiently and save time. Here are 7 essential tips for increasing your productivity using Zendesk.
Phishing your own employees, fixing IT and HR’s marriage of inconvenience, communicating IT concepts to non-IT people, and more: Here’s a look back at our most popular longform content pieces from 2016. These are the best of the best–the ones that resonated the most with you. We hope you enjoy.