User & Groups Management

Create and automatically enforce policies for user and group settings and permissions.

Automate Onboarding
and Offboarding

Streamline Zendesk onboarding and offboarding with custom automation workflows.

Custom Privileges

Follow a least privilege model for Zendesk by creating granular roles across your organization’s objects, data types, and management tools.

Visibility Into Your Zendesk Environment

View and manage all of your Zendesk users, admins, and groups from a centralized org-wide dashboard. Improve efficiency by taking bulk actions in BetterCloud, such as updating profile attributes, suspending users, or resettings passwords.

Dynamically Create Tickets for IT and Help Desk Teams

Save time by building complex sequences to enforce policies within your SaaS applications and create a ticket to continue the security enforcement offline. This is particularly helpful for device management and other offline activities during employee onboarding or offboarding.

Ensure Least Privilege Model for Admins

Role-Based Privileges gives IT the power to control who can manage what within Zendesk. Grant granular management and access rights to specific objects, data types – including tickets – and management tools within BetterCloud. All admin activity can be monitored through BetterCloud’s Audit Logs.

Unlock Value with Multiple Applications

Managing SaaS applications through multiple admin consoles and custom scripts ultimately leads to silos, broken processes, and security incidents. Our customers report improved security, transparency, and efficiency when they centralize the management of additional applications with BetterCloud. Each additional application results in unparalleled cross-application insights, enhanced context, and greater productivity through comprehensive automation workflows.

Get Support Whenever and Wherever You Need It

Whether you need support for a specific feature or want guidance creating a workflow, help is only a click away. BetterCloud provides a full range of resources to help you get started and grow, including live chat, email and phone support, an in-app help center, and a community of 1300+ IT professionals to share BetterCloud best practices and tips.

“Integrating Zendesk Support with BetterCloud helps IT teams streamline the administration of SaaS applications, which automates historically manual processes.”

TOM KEISER, CIO at Zendesk


Automatically send a ticket to IT whenever a critical alert is triggered

Create least privilege roles for Admins to manage users

Automated onboarding and offboarding workflows

Join the #Zendesk channel in BetterIT to learn about additional use cases

What is BetterCloud?

Manage Your IT-Sanctioned SaaS Applications From One Place


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