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Intercom achieves a better employee experience with BetterCloud

Challenge:
Intercom’s IT team is passionate about giving new hires an extraordinary, five-star experience without sacrificing security and productivity. Their onboarding aims to enable new employees to have access to the applications and tools that they need to get started right away. The IT team does not believe that there is an all-or-nothing approach when it comes to using SaaS apps; they want to give some leeway to employees to choose the SaaS apps that they need while IT secures user interactions across the digital workplace.

Solution:

  • Secured users and interactions across the digital workplace with BetterCloud
  • Automated onboarding so that new employees can be productive right away
  • Set up alerts to scan files for sensitive data

Results:

  • Reduced friction and enhanced security
  • Streamlined policy enforcement and remediation
  • Increased operational intelligence

Use Cases

File security
User lifecycle management
Visibility & auditability

Integrations

Recent Case Studies