Challenge:

Time-consuming paperwork and opaque procedures were replaced with straightforward information gathering and objective criteria, prompting homebuyers to turn to Better in droves. Since 2016, Better has funded and originated more than $3 billion in loans. As Better has expanded, IT sought to gain visibility into their SaaS applications and extend automation to its own internal processes to support the strong demand for Better mortgages.

Solution:

• Implemented BetterCloud’s onboarding and offboarding policies
• Replaced an onboarding process consisting of 90 separate steps
• Replaced an offboarding process that consisted of 110 steps

Results:

• Increased productivity of the IT team
• Newfound visibility into SaaS application settings, configurations, and data security
• Improved reporting and ability to demonstrate compliance