SaaSops

a practice referring to how software-as-a-service (SaaS) applications are managed and secured through centralized and automated operations (Ops), resulting in reduced friction, improved collaboration, and better employee experience

noun

The SaaSOps Framework

SaaSOps encompasses new processes, skills, and responsibilities for IT in today’s digital workplace.

About

BetterCloud is the leading SaaSOps platform that enables IT professionals to discover, manage and secure the growing stack of SaaS applications in the digital workplace. With an expanding ecosystem of SaaS integrations, thousands of forward thinking organizations like Zoom, Walmart, and Square now rely on BetterCloud to automate processes and policies across their cloud application portfolio.

People & Process
How do you structure your team for success?
Team Structure
What skills will your team need to be successful?
Team Skills
How do you train end users so they get the most out of SaaS?
End User Training
How do you assist end users to optimize their productivity and satisfaction?
End User Support
How do you prepare and support your org for a successful transition to SaaS?
Change Management
SaaS Management
How do you manage onboarding and offboarding, plus the changes in access that occur throughout a user's lifecycle?
User Lifecycle Management
How do you view and audit user activity across SaaS apps?
Visability & Auditability
How do you ensure all your SaaS apps are configured correctly?
Application Configuration
How do you ensure users have just enough access they need to do their jobs--nothing more, nothing less?
Least Privilege Access
How do you discover, manage, and optimize SaaS spend?
Spend Management
SaaS Security
How do you authenticate users to their SaaS apps?
IDaaS
How do you detect and mitigate insider threats (accidental or malicious)?
Insider Threat
How do you ensure none of your sensitive SaaS data is exposed?
File Security
How will you prepare for, address, and manage a security incident?
Incident Response
How do you ensure compliance with laws, regulations, and guidelines for your industry?
Regulatory Compliance

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SaaSOps

noun

: a practice referring to how software-as-a-service (SaaS) applications are discovered, managed, and secured through centralized and automated operations (Ops), resulting in reduced friction, improved collaboration, and better employee experience

of IT professionals believe that former employees still have access to their company’s data. Source.

of IT professionals believe that cloud
storage/file sharing and email are the
biggest security challenges. 
Source.

of IT professionals are just getting
started managing SaaS apps or are still
teaching themselves. 
Source.

75%

78%

76%

The IT Leader’s Guide to SaaSOps

VOLUME 1 & 2

The SaaSOps movement is underway. 

Change your title. Change your department name. Change your future.

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Change your title

Change your department name

Change your future.

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Learn More

The SaaSOps movement is underway.

Change your title. Change your department name. Change your future.

Change your title

Change your department name

Change your future.

Learn More

The IT Leader’s Guide to SaaSOps

SaaSOps is an IT

OCTOBER 19-23, 2020
Join the movement at ALTITUDE20, the virtual event for SaaSOps Professionals.

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OCTOBER 19-23, 2020

Additional SaaSOps Resources

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BetterCloud CEO David Politis's books present a new framework for discovering, managing, securing, and supporting mission-critical SaaS applications in the modern workplace.

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Altitude 2020 is over, but you can watch all the content on-demand!

A blog to empower, educate, celebrate, and delight the modern SaaSOps professional.

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Learn more about the SaaSOps platform trusted by over 1,700 customers in more than 60 countries

Today's enterprise reports:

As SaaS adoption continues to scale, SaaSOps is the path forward for IT.

An average of 

80
SaaS apps

used across the org.

of all business apps 
used across the org 
are SaaS-based

70%

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SaaSOps is an IT

Key challenges caused by SaaS

Lack of visibility on app usage

Slow, manual management

Inability to mitigate security risks

~30%

of spend on SaaS applications is wasted due to lack of use or duplicative apps

Average amount of time it takes to offboard 1 user across applications

9 hrs

>50%

Data breaches are caused by a current employee or contractor

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2020 State of SaaSOps Report

The 2020 State of SaaSOps finds that as more companies adjust to the realities of managing SaaS at scale, #SaaSOps will evolve into a core IT discipline-influencing strategic priorities, technology investments, & career paths.