BetterCloud, Inc. complies with the U.S.–E.U. Safe Harbor framework and the U.S.–Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. BetterCloud, Inc. has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view BetterCloud, Inc.’s certification, please visit http://www.export.gov/safeharbor/.
We will use proprietary and third-party products and certain software tools to measure, collect, and analyze the foregoing collected data. We do this in order to analyze the use and performance of the Service and to better understand the needs of our customers. Additionally, we may use non-personally identifiable information for marketing, survey purposes, and Service utilization analyses. You agree that we act as a “data processor” as provided for in the EU Data Protection Directive (Directive 95/46/EC).
The information that is collected using the foregoing data and tools is never sold to or shared with any unauthorized third party.
We take precautions to insure that our customer’s Personal Information and the data that is processed by our service is secured. We use a variety of industry-standard technical, contractual, administrative and physical security measures and procedures to help protect your Personal Information from unauthorized access, use, alteration or disclosure. When you enter sensitive information, such as a credit card number, on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). Unless otherwise provided for herein, we restrict access to Personal Information to those employees who need access to perform their essential job functions. Please note that despite our best efforts, no one can guarantee the security of customer Personal Information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of Personal Information at any time. If you have questions about our security measures in place, please contact us.
Information Related to Data Collected through the FlashPanel service
BetterCloud collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes.
Choice. We collect information for our clients, if you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the client that you interact with directly.
Service Provider, Sub-Processors/Onward Transfer. BetterCloud may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Clients.
Access to Data Controlled by our Clients. BetterCloud has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the BetterCloud’s Client (the data controller). If the Client requests BetterCloud to remove the data, we will respond to their request within 30 business days.
FlashPanel Data Retention. BetterCloud will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. BetterCloud will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Protecting the Privacy of Minors. Minors under the age of thirteen (13) are prohibited from using the Service. Minors under the age of eighteen (18) are not permitted to use or purchase the Service without the permission and involvement of a parent or legal guardian. We do not intentionally collect or maintain Personal Information from individuals who are under thirteen (13) years old. Protecting the privacy of minors is very important to us. Thus, if we obtain actual knowledge that a user is under thirteen (13) years of age, we will take steps to remove that user’s Personal Information permanently from our databases and Internet servers.
Service Providers. We may provide your personal information to companies that provide services to help us with our business activities such as hosting or analytics provider. These companies are authorized to use your personal information only as necessary to provide these services to us.
User Access and Choice. If your personal information changes, or if you no longer desire our service, you may correct, update, or delete it by emailing email@example.com. We will respond to your request to access within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Blog / Forum. Our web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. You can request the removal of your personal information from our blog or community forum, by contacting us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
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